Lucia at the Beaumaris store was incredibly helpful and friendly, which was much appreciated, especially as we explained to her that our three year old was “gate crashing” our honeymoon! 😂
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Prompt delivery to my local store. Kept 5 items and returned two - mark on the sleeve of one item and I had ordered long rather than regular with the other. Refund was deposited in my account within 4... See more
Company replied
Popped into my local Fatface in Beaumaris,Anglesey. Was lovely to find a Welsh assistant there!! You just feel so at ease shopping and speaking in our local language. Lovely lady assistant with c... See more
Company replied
Beautiful thick warm jumper, great shape, hide's my beer belly, the only reason I have not given it 5 is I haven't had it long enough to put it through the wash yet to see how it copes.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
10 Castle Street, LL58 8AP, Beaumaris, Gwynedd, United Kingdom
- 01248 811127
4.7
Excellent
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lucia at the Beaumaris store was…
Lucia at the Beaumaris store was incredibly helpful and friendly, which was much appreciated, especially as we explained to her that our three year old was “gate crashing” our honeymoon! 😂
April 21, 2026
Unprompted review
Reply from FatFace - BEAUMARIS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent collection service
Collected an item from this branch .
Very efficient service .
April 2, 2026
Reply from FatFace - BEAUMARIS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great click and collect service at…
Great click and collect service at local store. Easy returns when needed. Very friendly and helpful staff at the Beaumaris store.
January 21, 2026
Reply from FatFace - BEAUMARIS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service as usual.
Prompt delivery to my local store. Kept 5 items and returned two - mark on the sleeve of one item and I had ordered long rather than regular with the other. Refund was deposited in my account within 48 hours. Polite, efficient service in the Beaumaris store. Superb quality as usual.
September 4, 2025
Reply from FatFace - BEAUMARIS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely quality arrived on time
August 14, 2025
Reply from FatFace - BEAUMARIS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful staple shoes for summer
Gorgeous shoes, so so comfortable and perfect for summer
July 30, 2025
Reply from FatFace - BEAUMARIS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Got t shirt and sweatshirt very happy
June 13, 2025
Reply from FatFace - BEAUMARIS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
An outstanding retail experience
Wow, what can I say? If there were 6 stars this shop would get full marks . Delightfully friendly team full of happy smiles and engagement!
Lou in particular was an absolute star. I came into the shop in my wheelchair with my wife and two friends, and I found her knowledge , her conversation and enthusiasm absolutely amazing!
I would recommend this shop to everyone!
Outstanding!
We’ll definitely be back !
Thank you so much
March 23, 2025
Unprompted review
Reply from FatFace - BEAUMARIS
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Beaumaris store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Very helpful staff
Very helpful staff , good selection of stock in store , good advice from staff member
February 8, 2025
Reply from FatFace - BEAUMARIS
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Beaumaris store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Beautiful thick warm jumper
Beautiful thick warm jumper, great shape, hide's my beer belly, the only reason I have not given it 5 is I haven't had it long enough to put it through the wash yet to see how it copes.
November 18, 2024
Reply from FatFace - BEAUMARIS
Hello! thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to pick up from store.
November 16, 2024
Reply from FatFace - BEAUMARIS
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
quality,variety of sizes
Friendly staff ,quick service,easy to return and happy to receive information on returns
August 5, 2024
Reply from FatFace - BEAUMARIS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Delivered item to local store which I…
Delivered item to local store which I drive past most days, very friendly and helpful. Collected item without delay, excellent service.
June 30, 2024
Reply from FatFace - BEAUMARIS
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Absolutely love my items from fatface
Absolutely love my items from fatface, just beautiful, very pleased with the quality, the shop is lovely and staff cant fo enough for you, love it
May 21, 2024
Reply from FatFace - BEAUMARIS
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
What great clothes display
What great clothes display , so much so we bought quite a few things. Lovely staff in duty giving excellent customer service.
May 23, 2024
Unprompted review
Reply from FatFace - BEAUMARIS
Good morning,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Reply from FatFace - BEAUMARIS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order and collect in store
Easy to order and collect in store. Good quality clothing and very good sales. Friendly, helpful staff in the Beaumaris store.
May 8, 2024
Reply from FatFace - BEAUMARIS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fatface Beaumaris ⭐️
Popped into my local Fatface in Beaumaris,Anglesey.
Was lovely to find a Welsh assistant there!!
You just feel so at ease shopping and speaking in our local language.
Lovely lady assistant with colourful hair to match her personality 😀
April 6, 2024
Unprompted review
Reply from FatFace - BEAUMARIS
Good afternoon, Tracey.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Beaumaris store.
Take care, JB
Buying online and delivery to my local…
Buying online and delivery to my local store to collect is very convenient. The staff are exceptionally helpful too.
March 22, 2024
Reply from FatFace - BEAUMARIS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - BEAUMARIS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.