I ordered some dresses for a wedding which came into store ( Beverley). The ladies in store helped me so much - advised a different size, managed the returns and ordering, recognised me when I came ba... See more
Company replied

52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I ordered some dresses for a wedding which came into store ( Beverley). The ladies in store helped me so much - advised a different size, managed the returns and ordering, recognised me when I came ba... See more
Company replied
The jeans were ordered in for me as I required short. I returned them as I found a similar pair for £18 less in M and S. Similar quality but still too high waisted
Company replied
I was looking for a denim jacket in a specific style, more boxy than too fitted. The shop assistant was so lovely, showing me all the denim jackets and I found The One. There was a blouse I had se... See more
Company replied
I tried a size 14 R on in store and they were big on the waist. I then tried a 10 as no size 12 available. To my surprise they fit really well. Very flattering and comfortable. They were still a li... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really lovely helpful staff, I had to return some pyjamas in exchange for a smaller size, this was done with no problems.

Reply from FatFace - BEVERLEY
Purchased joggers and a T Shirt for my granddaughter Olivia she loves FatFace clothes. Very good quality strong colours and wash well.

Reply from FatFace - BEVERLEY
Delivered to shop on date expected even though initially they hadn’t thought it had come in and then have to wait another 5 days. Caused a little confusion. 2 E-mail updates same date. Seems good quality. Easy to order and collect. Regular updates.

Reply from FatFace - BEVERLEY

Reply from FatFace - BEVERLEY

Reply from FatFace - BEVERLEY
Made an on line order for delivery to my local store.
First class service when goods arrive in store. Staff are very helpful.

Reply from FatFace - BEVERLEY
Easy to purchase on online and fast delivery many thanks

Reply from FatFace - BEVERLEY
Excellent service, delivered quickly with even a treat for our dog, thank you.

Reply from FatFace - BEVERLEY
My order was delivered to store within the time frame

Reply from FatFace - BEVERLEY
Unfortunately a couple of items I received in my last order weren't suitable. I returned them to my nearest FatFace shop and was refunded almost immediately. The staff are always pleasant and the clothing is excellent quality and always on trend.

Reply from FatFace - BEVERLEY
Ordering was easy. Quality of all the clothes was better than anticipated. Store gave good advice and help. Brilliant styles and designs.

Reply from FatFace - BEVERLEY
Beautifully made garments at reasonable prices. Pleasant easy transaction. Great communication. Super efficient service all round. ⭐️⭐️⭐️⭐️⭐️💯

Reply from FatFace - BEVERLEY

Reply from FatFace - BEVERLEY

Reply from FatFace - BEVERLEY
Ordered the jumper online and it was delivered to a local store.

Reply from FatFace - BEVERLEY

Reply from FatFace - BEVERLEY

Reply from FatFace - BEVERLEY
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.