I ordered some dresses for a wedding which came into store ( Beverley). The ladies in store helped me so much - advised a different size, managed the returns and ordering, recognised me when I came ba... See more
Company replied
Location
Switch location52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The jeans were ordered in for me as I required short. I returned them as I found a similar pair for £18 less in M and S. Similar quality but still too high waisted
Company replied
I was looking for a denim jacket in a specific style, more boxy than too fitted. The shop assistant was so lovely, showing me all the denim jackets and I found The One. There was a blouse I had se... See more
Company replied
I tried a size 14 R on in store and they were big on the waist. I then tried a 10 as no size 12 available. To my surprise they fit really well. Very flattering and comfortable. They were still a li... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, United Kingdom
- 01482 880039
4.7
Excellent
194 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service by staff at Beverley…
Fantastic service by staff at Beverley branch. Friendly and efficient when returning, replacing item. Couldn’t be bettered.
August 9, 2023
Reply from FatFace - BEVERLEY
Good Afternoon David, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - JW
Friendly and helpful staff
June 11, 2023
Reply from FatFace - BEVERLEY
Hi Yvonne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I usually order in store if they don’t…
I usually order in store if they don’t have my size but on this occasion due to a change of warehouse I was unable to. Instead I ordered it myself online and item arrived on time and was very pleased with purchase so all good.
May 21, 2023
Reply from FatFace - BEVERLEY
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went into fatface in the morning looking for trousers
Went into fatface in the morning the staff couldn’t be more helpful i was looking for a certain style of trousers to which i found and purchased
June 1, 2023
Unprompted review
Reply from FatFace - BEVERLEY
Good afternoon, Barbara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Beverley store.
Take care, JB
Pleasant helpful staff
May 20, 2023
Reply from FatFace - BEVERLEY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Reply from FatFace - BEVERLEY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
a swimming costume that is always good to wear
Just really pleased to get the colours I wanted (green and pink) on a costume that felt good to touch and great to wear. Really looking forward to the swim now! (wild...wouldn't risk the chlorine mis-shaping it etc)
May 7, 2023
Reply from FatFace - BEVERLEY
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Reply from FatFace - BEVERLEY
Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
Easy to order , good quality items that arrived to pick up from store sooner than expected.
May 3, 2023
Reply from FatFace - BEVERLEY
Hi Kathleen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BEVERLEY
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BEVERLEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely Staff and great quick efficient service!
The staff in the Beverley branch are lovely and so helpful. I've been searching for a long across the body bag for a while now and this one's amazing and leather too! Great purchase and had lots of comments about it too!
April 24, 2023
Reply from FatFace - BEVERLEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Impressed. I collected my poncho from the Beverley…
I collected my poncho from the Beverley shop and was very impressed by the friendliness and efficiency of the staff. My dog also received a treat.
April 27, 2023
Reply from FatFace - BEVERLEY
Hi Sue,
Thank you so much for this review!
It's so great to hear that both you and your dog had a great experience in store. I hope you enjoy your new poncho.
Have a lovely day!
JH
Really approachable and friendly staff
Really approachable and friendly staff. Nice store too
April 20, 2023
Reply from FatFace - BEVERLEY
Hello Helen, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Excellent quality items
Excellent quality items. Easy shopping will buy from this company again.
April 1, 2023
Reply from FatFace - BEVERLEY
Thankyou for your review, we are happy to hear your experience with us was easy, we hope to see you again soon. BP
Reply from FatFace - BEVERLEY
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received! Have a great day – LB
Fast service and easy to order
March 21, 2023
Reply from FatFace - BEVERLEY
Good afternoon, Julie
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
The staff where very friendly when I…
The staff where very friendly when I went to collect my click and collect order
March 16, 2023
Reply from FatFace - BEVERLEY
Hello Carolyn, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Click and Collect is back - thank you
So pleased click and collect has come back, the team at the Beverley store are so friendly and helpful and the service is excellent
March 17, 2023
Reply from FatFace - BEVERLEY
Hi there,
Thank you for taking the time to leave this wonderful review. I am glad that you enjoyed your shopping experience in our Beverley Store. I will be sure to pass your comments on. Best Wishes DW
Ordered shoe racks. Got socks instead.
Ordered shoe racks. Received 2 pair of generic socks instead. 😑 many reviews and happened to many people. Reported to my credit card company. Goodluck!
February 18, 2023
Unprompted review
Reply from FatFace - BEVERLEY
Hello Mike, I'm really sorry to hear this. I've sent you an email requesting some more information, so that we can look into this further for you. - SK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.