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FatFace - BEVERLEY Reviews 

213
•
TrustScore 5 out of 5

4.8

52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered , a beige coat 🧥 Which I love from minute I saw it new it had mine , it didn't disappoint very warm all lined and perfect for when winter days come and a absolute amazing price at £145 De... See more

Company replied

Rated 5 out of 5 stars

I collected from the shop. I was kept informed when my parcel would arrive. Unfortunately I had to return items as they weren't suitable. Staff were very helpful and there was no problem. I would reco... See more

Company replied

Rated 4 out of 5 stars

Received quite quickly but could of been earlier as received the notification the parcel was ready to collect at 6.40pm when the shop was shut.. the manager said the delivery was v late in the previou... See more

Company replied

Rated 4 out of 5 stars

Delivered to shop on date expected even though initially they hadn’t thought it had come in and then have to wait another 5 days. Caused a little confusion. 2 E-mail updates same date. Seems good qual... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, United Kingdom

  • 01482 880039

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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4.8

All reviews

(213)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great friendly service

September 3, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

EP

Rated 5 out of 5 stars

This was my first online purchase from…

This was my first online purchase from yourselves, everything went very well. Prompt service, royal were on time absolutely no problems.
My skirt was beautiful, everything that a previous buyer had said about it , so helpful having the review system.
My dress I had to return, a thing I hate doing but you made it so easy, I filled the return note and by 11:00 am it was back at the post office , just 2 hours after delivery. It was the most beautiful dress but I was too slim to wear it . Thank you Fat face , I love your products .

August 22, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 3 out of 5 stars

Happy with items

Happy with items , not happy with delivery service who left them behind my front wall visible to a busy street !

August 16, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Donna

Thank you for taking the time to write a review.

I was really disappointed to hear about where the parcel was left by our courier. We will be feeding this back to them.

Great to hear you are pleased with your purchases. MJ

Rated 5 out of 5 stars
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Afternoon Yvonne

Thank you for your review and for sharing your recent experience in our Beverley store with us.

Please be assured that this will be passed onto the crew members involved for you.

Have a lovely rest of your Afternoon.

EP

Rated 5 out of 5 stars

Excellent service

Great service online and at my local Beverley shop .Nothing is too much trouble,I had to return 1 item from an order of 2 .Service with a smile .

August 14, 2022
Unprompted review
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Afternoon Angela
Thank you for your review.

I am so pleased to hear of your recent experience in our Beverley store. Please be assured that I will pass this onto the crew members involved.

Have a lovely rest of the day!

EP

Rated 5 out of 5 stars

Product really good and easy to wear in…

Product really good and easy to wear in this hot weather.
Delivered before estimated time and the by friendly and pleasant courier.
Very pleased overall.

August 13, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good afternoon!

Thank you for leaving us this 5* review.

It's great reading such positive comments about the service you received. We look forward to you shopping with us again soon.

Have a great day and stay safe. JB

Rated 5 out of 5 stars

Was pleased to find the perfect top

Was pleased to find the perfect top on line in the size and colour that I wanted for a Gift. The parcel was delivered to my Daughter in good time and tracking texts kept me informed.
The product met my Daughters expectations of size and quality.
I prefer to go to a shop normally to look at products but was unable to travel to the next town to access Fat Face so had to order on line, and experienced an excellent service. Thank You.

June 24, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Nancy,
Thank you for your 5* review. I am pleased to hear that you love your daughter loves her new top and that you are happy with our service. Many thanks-AB.

Rated 5 out of 5 stars

Exceptional customer service very…

Exceptional customer service very friendly and helpful

June 19, 2022
Unprompted review
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Lee, thank you for your 5* review on the Beverley Store - this is wonderful to hear! Take care, LE

Rated 5 out of 5 stars

Prompt delivary

Prompt delivary. Quality product.

May 7, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Charlie, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.

Best Wishes, LE

Rated 5 out of 5 stars

I went to my local store to try this on…

I went to my local store to try this on but this jumpsuit wasn't available which was frustrating, so I ordered it online. It arrived quickly and I like it. A good fit, nice fabric, good shape, not too bad a price and I know I will wear it this summer.

April 23, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Angela, I am so pleased you were able to get hold of the jumpsuit you were after! Take care, LE

Rated 5 out of 5 stars

What’s not to like…

What’s not to like…. Great clothes, great staff. Great service.

Fatface, my favourite brand, bar none.

March 30, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Paul,

Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.

Thank you for being a loyal customer of ours!

Have a great day! EG

Rated 4 out of 5 stars

I love FatFace

I love FatFace - their designs and colours. The staff in my local branch are also really lovely and offer excellent customer service.
The only reason for not giving 5 stars was: I had to send a dress back recently because the sewing around the neck was not the same on both sides, it was poorly done so it didn't match and looked odd when worn. Such a shame as the rest of the dress was beautiful.

March 22, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Nadine
Thank you for your review and positive comments. I was sorry to hear that this particular dress was not up to our usual high quality standards. Please accept my apologies for this.

When our warehouse team receive your return they will process a full refund of what you paid for it. Have a lovely evening. MJ

Rated 5 out of 5 stars

Amelia sweatshirt dress

Really lovely piece of clothing size twelve fits perfectly am thinking about buying the same piece in green

February 28, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Chris, Thank you for the 5 star review on your recent purchase, great to hear how pleased you are with your new item and that you might treat yourself to another one. Have a great day, LM

Rated 5 out of 5 stars

Great and friendly staff at Beverley…

Great and friendly staff at Beverley shop

February 18, 2022
Unprompted review
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Afternoon,
Thank you so much for the 5 star review, so pleased you had a great experience in the Beverley Shop. Take care, LM

Rated 5 out of 5 stars

Great Customer Service

I was very surprised and pleased with Fatface customer service at the Beverley store ( East Yorkshire) I had had serious family issues which delayed my return of some shoes which were too small. I was shown a lot of kindness and understanding about my situation which was amazing !! It really improved my day !! I will not hesitate to go back to them again to shop !!!

February 4, 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Deborah,
Thank you for your 5* review. I am happy to hear that our Beverley store were so accommodating. I will pass your lovely comments onto the store. Have a great week. Many thanks-AB.

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