Ordering was easy online for someone who hates using technology. Kept updated on delivery at my local store for collection which was more convinient for me. My husband was able to try his trousers on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Annoyingly I couldn’t order my item inthe store, where they didn’t hold my size in store, but were able to check online stock. This seems a strange way to operate, as I stood in front of the cash desk... See more
Company replied
Love the products, service exelent. Delivery very quick product well packed.cloths I have purchased have been good quality and a competitive prices.
Company replied
The amba geo dress is made from a thicker Jersey and is therefore warmer on cooler days. I'm 5.4 and it is just below the knee in length. The geometric pattern with tiny navy edging around the neck... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
33 High Street, WV16 4DB, Bridgnorth, Shropshire, United Kingdom
- 01746 769065
4.9
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Returning goods
Love fat face clothing but needed to return some items I had purchased online , luckily we have a local fat face in our town so had no issues returning them .
We have lovely staff in our local store but do find the staff are lovely wherever I’ve been and visited fat face .
July 25, 2025
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy and quick
Fat face website is always a pleasure to peruse and order. Goods came quickly and well packaged. All fab.
May 20, 2025
Reply from FatFace - BRIDGNORTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Good quality clothes and another stuff
Good quality clothes and another stuff, quick delivery service.
May 15, 2025
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great online purchasing experience
Ordered items to collect in store and was very impressed with the service and the return of the item I decided not to keep couldn’t have been easier or more efficient.
May 14, 2025
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Happy customer
Your website is very straight forward and responsive. It is easy to drill down to the specific product the customer is interested in. Delivery of the item to my local FatFace store was really quick and, once I arrived at the store, my item was found within minutes. The sales person was friendly and responded warmly to my purchase.
May 11, 2025
Reply from FatFace - BRIDGNORTH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BRIDGNORTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - BRIDGNORTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Thanks Esme and the team
Esme and her colleagues make every visit to the store an absolute pleasure. Great service, professional, friendly and tailored to customers’ needs. Extremely grateful. Thanks. Anna.
March 8, 2025
Unprompted review
Reply from FatFace - BRIDGNORTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Customer satisfaction
Ordering was easy online for someone who hates using technology. Kept updated on delivery at my local store for collection which was more convinient for me. My husband was able to try his trousers on in store which if they had not fit would have saved us going through either posting them back or another return journey to store. Overall we were very pleased with the service & quality & fit of the trousers.
December 7, 2024
Reply from FatFace - BRIDGNORTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ive always loved fatface,it's suits my…
Ive always loved fatface,it's suits my style.excellant quality.
December 6, 2024
Reply from FatFace - BRIDGNORTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Parcel was delivered late due to sale…
Parcel was delivered late due to sale But goods were worth waiting for .
October 30, 2024
Reply from FatFace - BRIDGNORTH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BRIDGNORTH
Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The shop had a lovely feel about it
The shop had a lovely feel about it, very tidy and clean and all the staff were extremely friendly and helpful.
August 14, 2024
Reply from FatFace - BRIDGNORTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - BRIDGNORTH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer Service is superb at FatFace Bridgnorth
Customer service is superb at FatFace. It really is a lovely experience shopping there. Staff are so helpful and nothing is too much trouble.
August 14, 2024
Reply from FatFace - BRIDGNORTH
Hello Sandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfectly pink
I ordered online and picked up instore. Although the store was busy the staff quickly served people. All very efficient.
Love my new pink chinos.
August 6, 2024
Reply from FatFace - BRIDGNORTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always love to buy from Fat face.
Always love to buy from Fat face.. One of my favourite brands.. They are always so accommodating and helpful.. Particularly in my local shop in Bridgnorth Shropshire.. And the clothing etc are of high quality..
July 23, 2024
Reply from FatFace - BRIDGNORTH
Hi Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely store… staff are friendly and…
Lovely store… staff are friendly and knowledgeable with great product and style awareness… especially blonde lady- Caroline? …
August 3, 2024
Unprompted review
Reply from FatFace - BRIDGNORTH
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.