Ordering was easy online for someone who hates using technology. Kept updated on delivery at my local store for collection which was more convinient for me. My husband was able to try his trousers on... See more
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Annoyingly I couldn’t order my item inthe store, where they didn’t hold my size in store, but were able to check online stock. This seems a strange way to operate, as I stood in front of the cash desk... See more
Company replied
The amba geo dress is made from a thicker Jersey and is therefore warmer on cooler days. I'm 5.4 and it is just below the knee in length. The geometric pattern with tiny navy edging around the neck... See more
Company replied
I went for a store collection, the service from the team was superb, the chinos were a great fit, and the refund.( I had two sizes) was swiftly taken care of, at all times communication was great.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
33 High Street, WV16 4DB, Bridgnorth, Shropshire, United Kingdom
- 01746 769065
4.9
Excellent
145 reviews
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Customer Service is superb at FatFace Bridgnorth
Customer service is superb at FatFace. It really is a lovely experience shopping there. Staff are so helpful and nothing is too much trouble.
August 14, 2024
Reply from FatFace - BRIDGNORTH
Hello Sandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfectly pink
I ordered online and picked up instore. Although the store was busy the staff quickly served people. All very efficient.
Love my new pink chinos.
August 6, 2024
Reply from FatFace - BRIDGNORTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always love to buy from Fat face.
Always love to buy from Fat face.. One of my favourite brands.. They are always so accommodating and helpful.. Particularly in my local shop in Bridgnorth Shropshire.. And the clothing etc are of high quality..
July 23, 2024
Reply from FatFace - BRIDGNORTH
Hi Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely store… staff are friendly and…
Lovely store… staff are friendly and knowledgeable with great product and style awareness… especially blonde lady- Caroline? …
August 3, 2024
Unprompted review
Reply from FatFace - BRIDGNORTH
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BRIDGNORTH
Hello Niki
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
No problem with order,polite helpfull…
No problem with order,polite helpfull guy in shop.
July 21, 2024
Reply from FatFace - BRIDGNORTH
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered on line delivered to local…
Ordered on line delivered to local store when they said it would be delivered. Perfect . Staff in Bridgnorth store are fab . The manager is a lovely fella always smiling and always happy to chat . Very helpful
July 15, 2024
Reply from FatFace - BRIDGNORTH
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Confused as to why they constantly…
Confused as to why they constantly require my address or email every time I purchase something in store, then can’t find my details, pain to go through discussing your contact details in front of other customers, does put me off shopping in store now
July 13, 2024
Reply from FatFace - BRIDGNORTH
Hi Darren
Thank you for your review.
I am sorry to hear that you aren't keen on handing over your email address. Please remember that you don't have to take an e-receipt, you can request a paper one instead!
If you would like to discuss this further, please do so by emailing customerservices@fatface.com
Take care, LE
Easy to purchase and arrange shop…
Easy to purchase and arrange shop collection. Kept informed of the whole process. Great fitting item
June 29, 2024
Reply from FatFace - BRIDGNORTH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BRIDGNORTH
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
looks great on mature…
Great fashion and looks great on mature women. Good choice and delivery was within 3 days.
June 25, 2024
Reply from FatFace - BRIDGNORTH
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – CD
Everything was fine!
May 24, 2024
Unprompted review
Reply from FatFace - BRIDGNORTH
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Really Helpful
Went into the Bridgnorth branch of FatFace to collect the blouse I had ordered. Somehow or other a mixup had happened, and identical items had been paid for and sent. (Probably my fault). Although it was a busy lunchtime in the shop, the 2 lovely ladies at the service desk could not have been more helpful in sorting the problem out for me, and arranging a refund. I’m looking forward to wearing my blouse next week to a celebration afternoon tea.
May 2, 2024
Reply from FatFace - BRIDGNORTH
Hi there,
Thank you for taking the time to leave your 5* review.
I am sorry to hear about this issue. We are pleased to read our Bridgnorth store crew were able to assist you so efficiently.
We hope you love your Blouse!
Take care. -GM
Good communication item arrived earlier…
Good communication item arrived earlier to hang expected. Friendly staff at store in Bridgnorth. Returns policy fully explained.
April 27, 2024
Reply from FatFace - BRIDGNORTH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Bridgnorth store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Lovely shopping experience …
Lovely shopping experience within Bridgnorth Store - staff were so friendly and helpful. Very pleased with my purchase.
April 6, 2024
Reply from FatFace - BRIDGNORTH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
Comfortable striking dress
The amba geo dress is made from a thicker Jersey and is therefore warmer on cooler days. I'm 5.4 and it is just below the knee in length. The geometric pattern with tiny navy edging around the neck really set it off. It comes up quite big so bought a 10 instead of usual 12. The neckline is low with a button and loop fastener. I put on a preststud fastener higher up and am now comfortable with the neckline.
The store in bridgenorth were particularly helpful.
April 8, 2024
Reply from FatFace - BRIDGNORTH
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you are happy with your Dress, and received great service in one of our stores. We look forward to welcoming you back soon.
Take care.- GM
Great store and a fantastic range of clothing.
Felt a valued customer and the service was brilliant!
Great choice of high quality clothing. Store in Bridgnorth was attractive, well laid out and inviting. A special mention to Christopher who was extremely helpful and friendly.
April 17, 2024
Unprompted review
Reply from FatFace - BRIDGNORTH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Reply from FatFace - BRIDGNORTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Delighted with service
Delighted with service. Ordered online and delivered to location within a few days.
Thank you so much.
March 22, 2024
Reply from FatFace - BRIDGNORTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly store with helpful and knowledgeable staff
Very helpful and knowledgeable staff, they even explained the material my dress was made out of and best way to care for it!
February 9, 2024
Reply from FatFace - BRIDGNORTH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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