Ordering was easy online for someone who hates using technology. Kept updated on delivery at my local store for collection which was more convinient for me. My husband was able to try his trousers on... See more
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Annoyingly I couldn’t order my item inthe store, where they didn’t hold my size in store, but were able to check online stock. This seems a strange way to operate, as I stood in front of the cash desk... See more
Company replied
The amba geo dress is made from a thicker Jersey and is therefore warmer on cooler days. I'm 5.4 and it is just below the knee in length. The geometric pattern with tiny navy edging around the neck... See more
Company replied
I went for a store collection, the service from the team was superb, the chinos were a great fit, and the refund.( I had two sizes) was swiftly taken care of, at all times communication was great.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
33 High Street, WV16 4DB, Bridgnorth, Shropshire, United Kingdom
- 01746 769065
4.9
Excellent
145 reviews
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Great jeans
Great jeans . Always a good fit at FF and true to size. Great quality wash well. The Bridgnorth shop is always well stocked and great staff
January 27, 2024
Reply from FatFace - BRIDGNORTH
Hello Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BRIDGNORTH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
One4all cards can't be used online
One4all cards can't be used online, instore only. It is not possible to order instore. You have to take what's instock. What are the chances of the store having 5 items I wanted in the right size. This seemed beyond customer services comprehension.
January 21, 2024
Reply from FatFace - BRIDGNORTH
Good Morning Allan,
Thank you for taking the time to leave us a review!
I am sorry to hear of the inconvenience caused by not being able to use the One4All cards online. If the store does not have the item in stock they can order this for you at the tills if the item is available online.
Again, I apologise for any inconvenience this has caused.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Kind Regards, JW
Lovely products set out nicely on…
Lovely products set out nicely on line. Easy to order and get processed and such straight forward delivery.
December 28, 2023
Reply from FatFace - BRIDGNORTH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff and quality clothing
Friendly staff and quality clothing. We always shop at fat face for both ourselves and our children as the clothing fits and wears well.
December 24, 2023
Reply from FatFace - BRIDGNORTH
Hello Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff
December 4, 2023
Reply from FatFace - BRIDGNORTH
Hello Denise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff in Bridgnorth fat face are always…
Staff in Bridgnorth fat face are always helpful and polite. The clothes are great..good quality and great designs! Easy to order online too!
December 1, 2023
Reply from FatFace - BRIDGNORTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
love love all my fat face purchases…
love love all my fat face purchases staff helpful and pleasant
November 18, 2023
Reply from FatFace - BRIDGNORTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great clothing and really good fit
November 4, 2023
Reply from FatFace - BRIDGNORTH
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Positive experience
Always a pleasure to shop at FatFace, either online or in store. Lovely products, ethically sourced. A bit more expensive than other retailers but generally good quality. Staff at Bridgnorth store very helpful, great customer service.
November 7, 2023
Reply from FatFace - BRIDGNORTH
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Gorgeous top, good customer service.
Gorgeous top that was a present, the recipient loved it. Good quality item that arrived into store quickly. Good customer service from store staff when collecting the item.
October 30, 2023
Reply from FatFace - BRIDGNORTH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordered a coat
Ordered on line a coat, came within a few days to my local shop.
Easy to collect, With the coat too large but able to exchange simply in store.
Helpful staff.
October 18, 2023
Reply from FatFace - BRIDGNORTH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Reply from FatFace - BRIDGNORTH
Hello, thank you for your positive review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Excellent customer service
September 29, 2023
Reply from FatFace - BRIDGNORTH
Hi Kevyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very pleased with my clothes that I…
Very pleased with my clothes that I ordered and easily returned the ones that weren't quite right thanks fatface
August 24, 2023
Reply from FatFace - BRIDGNORTH
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Good customer service.
Good customer service.
Polite,helpful staff.
Product readily available.
No waiting around for staff available at counter
August 19, 2023
Reply from FatFace - BRIDGNORTH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Always good quality fits just right and…
Always good quality fits just right and love the style
August 20, 2023
Reply from FatFace - BRIDGNORTH
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Great quality
Great quality shorts , I have 5 diff pairs now , grabbed a sale item Aswell , all good !!!!
August 14, 2023
Reply from FatFace - BRIDGNORTH
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Annoyingly I couldn’t order my item…
Annoyingly I couldn’t order my item inthe store, where they didn’t hold my size in store, but were able to check online stock. This seems a strange way to operate, as I stood in front of the cash desk following the assistant’s instructions to order off my phone. Howl, setting that aside, my items arrived pretty and were good quality and a good fit.
August 14, 2023
Reply from FatFace - BRIDGNORTH
Hello
Thank you for your review.
I am so sorry to hear of your recent experience in our Bridgnorth store. I have flagged this with the appropriate department to look into further internally so action can be taken to ensure that this does not happen again.
EP
I bought a dress which fitted…
I bought a dress which fitted perfectly, so much so, I ordered another one online in a different colourway. Lovely quality too. Great service. Thank you FatFace.
August 13, 2023
Reply from FatFace - BRIDGNORTH
Hello Mandy
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
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