Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... See more
Company replied
Location
Switch locationUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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See what reviewers are saying
A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... See more
Company replied
Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... See more
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I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, United Kingdom
- 02920 667139
4.7
Excellent
147 reviews
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Charming staff at the shop..
December 12, 2024
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jumper is a gift
Jumper is a gift - appears to be of lovely quality and arrived promptly.
November 9, 2024
Reply from FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service,lovely gear.
Great service,lovely gear.
Only complaint - I was offered 10%off my order - first time shopping online. Usually buy your clothes in m& a.
Filled in email,but took too long sending my offer 10%.I couldn’t wait too long,as dress was very popular.
All three m&s in my area and their online store was completely out of stock so I came directly to yourselves, even though to shipping was quite pricie
Regards
Teresa harry
September 4, 2024
Reply from FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products and helpful staff
Great products and helpful staff . Delivery to the store was a little bit long but everything else fine .
August 7, 2024
Reply from FatFace - CARDIFF 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Funky store to visit…
Easy to order online to home or collect instore. Communication was there. Like having a browse instore too. Nice pleasant and helpful assistants.
July 18, 2024
Reply from FatFace - CARDIFF 3
Hello Janice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your feedback regarding our service, and we hope you love your order!
Take care. -GM
Quick click and correct process
July 1, 2024
Reply from FatFace - CARDIFF 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent Customer Service
Got served by the lovely Nicol in the Cardiff branch, so very helpful & a credit to your team
June 7, 2024
Unprompted review
Reply from FatFace - CARDIFF 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had such a great visit to our Cardiff store and that you found Nicol and the team to be so lovely and helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Reply from FatFace - CARDIFF 3
Good morning, Jenny.
Thank you for your feedback regarding your recent shopping experience.
It's great reading such positive comments about the service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
I purchased a dress
I purchased a dress, it’s absolutely beautiful and true to its size. Easy ordering process, excellent service, communication and fast delivery. Thank you😊
April 23, 2024
Reply from FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your dress, and we look forward to welcoming you back soon.
Take care.- GM
Excellent service in the Cardiff branch…
Excellent service in the Cardiff branch today.
A item i had seen in a email to buy wasnt on the shop floor asked a member of staff
Didnt get his name sorry. Went and had a look in the stock room and found it as it had only just come in.
April 21, 2024
Unprompted review
Reply from FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Bought jeans for my daughter in sale…
Bought jeans for my daughter in sale and they are really good. My daughter loves them.
March 31, 2024
Reply from FatFace - CARDIFF 3
Hi there, thank you for leaving us this 5* review. We are very happy to hear that your daughter loves her new FatFace Jeans. We hope to see you again soon and have a great rest of your weekend! Kind Regards TS
I simply love fatface
I simply love fatface, their clothes are so beautiful, soft and well design. I like to wear them during the whole year; spring full of flowers, nice and comfortable dresses and shirts, warm during winter… it is just my favourite shop to dress up and look good.
March 24, 2024
Reply from FatFace - CARDIFF 3
Good Morning Catalina,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality of our clothing and you use us all year round we really appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
Love Fatface clothes and always very…
Love Fatface clothes and always very professional
March 29, 2024
Reply from FatFace - CARDIFF 3
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you find our service to be professional. I hope you continue to enjoy our products as much as we do.
All the best, MM
Cardiff Store 5*
The staff in the Cardiff Store were incredibly helpful and polite!
Nothing seemed too much trouble!
Well done!
March 26, 2024
Reply from FatFace - CARDIFF 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - CARDIFF 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great quality at a good price.
March 21, 2024
Reply from FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I've bought a dress and a sweatshirt…
I've bought a dress and a sweatshirt from Fat face recently and have loved both items. Quality and price are great.
March 20, 2024
Reply from FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Efficient item return
I visited store to return an item purchased online. The process was quick and straightforward. The staff member who served me was friendly and processed the transaction efficiently.
February 18, 2024
Reply from FatFace - CARDIFF 3
Hi there, thank you for leaving us this 5* review. We are very happy to hear of the positive and efficient experience you had received in one of our stores. We look forward to seeing you again soon! Warm Regards TS
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