Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... See more
Company replied
Location
Switch locationUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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See what reviewers are saying
A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... See more
Company replied
Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... See more
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I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, United Kingdom
- 02920 667139
4.7
Excellent
147 reviews
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First time I've ordered from fat face…
First time I've ordered from fat face on line
Easy to do and prompt delivery
Satisfied customer
February 16, 2024
Reply from FatFace - CARDIFF 3
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Excellent shopping experience
I received my order of 04/02/24 by post promptly. Unfortunately both items were a little too big so I visited the Cardiff store today 11/02/24. The store staff were both so helpful whilst I was trying on smaller sizes that I came away with my exchanged purchases very happy. Thank you Fat Face and thank you Cardiff Crew x
February 11, 2024
Reply from FatFace - CARDIFF 3
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Good quality clothing.
I have always felt confident when buying form fat face because of their quality in clothing and footwear, that I find stands out.
Customer service and ordering is very straightforward staff are very helpful over the phone and shopping in their shops is a lovely experience.
February 3, 2024
Reply from FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and customer service. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Simple ordering process.
Simple ordering process.
Quick delivery.
Great quality products.
Many thanks.
January 23, 2024
Reply from FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Had a faulty catch on dog lead but paid…
Had a faulty catch on dog lead but paid with cash- customer services gave me £10 as a goodwill gesture. Definately buy from them again.
January 17, 2024
Reply from FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re pleased to hear your feedback regarding customer service, and the resolution provided.
We look forward to welcoming you back soon!
Take care. -GM
Beautiful top
Beautiful top
Excellent company
Excellent customer services
Beautiful fashion item
Good value for money
Would recommend
January 4, 2024
Reply from FatFace - CARDIFF 3
Good morning Christina,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC
I returned an online order to the…
I returned an online order to the Cardiff branch. I was unable to get a refund at the store but the manager packed up my parcel and attached a return label. All I needed to do was to take the parcel to the post office. I feel he went above and beyond to assist me.
January 7, 2024
Reply from FatFace - CARDIFF 3
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great kids clothing
Online order arrived quickly lovely quality & in store staff are friendly and helpful.
January 1, 2024
Reply from FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent Customer Care
FATFACE, customer care is amazing, easy to get hold of, any queries they’ll sort it.The returns policy is, excellent (for me it was ordering in different sizes)The fact they, enclose a prepaid label, just demonstrates to me, they want to make a customer’s shopping experience as easy as possible.
They don’t compromise, on the quality of their clothing/products.
The Cardiff store, is welcoming, helpful, excellent location, so overall it’s a really good shopping experience.
January 6, 2024
Reply from FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cardiff center FatFace
The lady at the checkout was extremely helpful, even though the shop was busy as the January sale has just started.
The Cardiff shop was well organised and plenty of room to browse.
December 27, 2023
Reply from FatFace - CARDIFF 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The server ( think his name was Rod
The server ( think his name was Rod? ) was exceptional he was welcoming and very informative, I don’t visit Cardiff often but he was a stand out Welshman! Well done.
December 22, 2023
Unprompted review
Reply from FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely clothes which fit well
Lovely clothes which fit well. Click and collect always prompt and easy to use. Friendly staff.
December 14, 2023
Unprompted review
Reply from FatFace - CARDIFF 3
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely dress.
Easy to order online, in store when expected, lovely item, very pleased.
December 1, 2023
Reply from FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fantastic customer service
Fantastic customer service! I went to the Cardiff store to return/exchange items. The staff were helpful and friendly, giving much needed assistance with size and style. Many thanks!
November 13, 2023
Reply from FatFace - CARDIFF 3
Hi Andrew, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Always good clothing
November 12, 2023
Reply from FatFace - CARDIFF 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The website is clear and easy to use
The website is clear and easy to use. Click and collect worked very well. The items were of excellent quality and looked exactly as expected, so overall very good value and service.
November 15, 2023
Reply from FatFace - CARDIFF 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The quality is so good and staff are…
The quality is so good and staff are very helpful
November 3, 2023
Reply from FatFace - CARDIFF 3
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
The staff are really helpful and polite
November 1, 2023
Reply from FatFace - CARDIFF 3
Hello Pauline
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Received my order quickly, fabulous quality …
Fat face clothing never disappoints with it’s choice of colours and designs which are well made and excellent quality 5*so happy with my purchases
November 4, 2023
Reply from FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - CARDIFF 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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