Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... See more
Company replied
Location
Switch locationUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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See what reviewers are saying
A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... See more
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Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... See more
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I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, United Kingdom
- 02920 667139
4.7
Excellent
147 reviews
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Reply from FatFace - CARDIFF 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great quality
Great quality, brilliant price and quick delivery. Can't get better than FatFace.
October 25, 2023
Reply from FatFace - CARDIFF 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Absolutely great customer service, extremely helpful.
October 23, 2023
Reply from FatFace - CARDIFF 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Grufydd was so helpful over and above…
Grufydd was so helpful over and above what was expected. I had my little Sheltie with me so it was a flying visit and he was so nice to her as well. He is a credit to your firm.
October 28, 2023
Unprompted review
Reply from FatFace - CARDIFF 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Friendly and helpful service in store
Friendly and helpful service at the shop when I collected my order.
Disappointed that it wasn’t available sooner so I had to make a special journey to collect it.
October 17, 2023
Reply from FatFace - CARDIFF 3
Hello, thank you for your positive review regarding your recent purchase.
I am pleased to read that your online shopping experience was a positive one although I'll be sure to pass your feedback on to the relevant teams for future consideration.
I hope you look forward to shopping with us in the future. Take care – LB
Lovely staff very friendly and polite…
Lovely staff very friendly and polite the service was great
Nice to have staff that talk to you x
October 11, 2023
Reply from FatFace - CARDIFF 3
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Sienna winter coat
Good quality coat. Very pleased. No problem ordering. A bit pricey but was given discount in the shop on collection as cost was 20%off since I purchased a few days before online. I thought this excellent and good customer service as was delivery to shop, keeping you informed via email on delivery and shop assistant who dealt with me.
September 23, 2023
Reply from FatFace - CARDIFF 3
Hello Caroline
Thank you for your review.
I am so pleased to hear of your recent experience with us. I will ensure this is passed onto the appropriate department for future consideration.
EP
Lovely staff at store
Lovely staff at store - gave me good service despite one till being down
September 29, 2023
Reply from FatFace - CARDIFF 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order quick delivery
September 4, 2023
Reply from FatFace - CARDIFF 3
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Love the quality and fashionable styles…
Love the quality and fashionable styles and colours
August 29, 2023
Reply from FatFace - CARDIFF 3
Hi Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love fatface styles and prices
Absolutely love everything about fatface.
Amazing quality clothing
Funky styles fairly priced and fast delivery. Highly recommend to everyone.
August 23, 2023
Reply from FatFace - CARDIFF 3
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Reply from FatFace - CARDIFF 3
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Good customer service!
Friendly staff at the store. Didn’t have to wait long to collect my order.
August 25, 2023
Reply from FatFace - CARDIFF 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - CARDIFF 3
Hello Diane
Thank you for your review.
I am so sorry to hear regarding the colour of the item.
I have passed your comments onto our Design team for future consideration.
EP
Quality products at sensible prices
Quality products at sensible prices. Fatface are what M&S were 15 years ago. I have bought 3 items in the last 2 months and will be back, a new customer hooked.
August 18, 2023
Reply from FatFace - CARDIFF 3
Good Afternoon John,
Thank you for leaving us this positive review. I am so glad to read that you are happy with the quality of the items you purchased. We cannot wait to welcome you back!
Have a great day! - JW
As always best quality from Fat Face
August 17, 2023
Reply from FatFace - CARDIFF 3
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fat Face goods are ...
Orders are dispatched promptly and delivered very quickly. Clarity for any returns are included in the parcel and very easy to understand and follow should you need to return anything. Clothes are of very good quality, - well made, robust and stylish.
August 16, 2023
Reply from FatFace - CARDIFF 3
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
I always order my clothes etc online…
I always order my clothes etc online and always order more than one size. The staff in-store are great very polite.
August 15, 2023
Reply from FatFace - CARDIFF 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Friendly staff, tidy organized store
All the staff in the Cardiff store were amazing, we had our little dog with us and they couldn’t have been friendlier 😊 even offering a treat for him. Thank all so much
August 13, 2023
Unprompted review
Reply from FatFace - CARDIFF 3
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Followed the advice to order an out of…
Followed the advice to order an out of stock stock size online and get free delivery to the store. All went perfectly.
July 18, 2023
Reply from FatFace - CARDIFF 3
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
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