Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... See more
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Location
Switch locationUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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See what reviewers are saying
A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... See more
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Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... See more
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I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, United Kingdom
- 02920 667139
4.7
Excellent
147 reviews
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So disappointed that as a company you…
So disappointed that as a company you do not stock and supply the larger lady plus sizes in store they are only available on line ….this is wrong and it’s discrimination against the larger lady ..may I suggest that they will in the future have them in store after all you take the name fat as part of your trade name then look after the fat people!!!!!!!!!! I await you reply ASAP I have no problem sharing this email
Regards
Paula Paul
June 28, 2023
Reply from FatFace - CARDIFF 3
Good Morning Paula,
Thank you for taking the time to provide us with your feedback.
I am so sorry for any disappointment that this has caused for you and I have emailed you directly regarding your feedback.
Take care - KS
Really helpful staff at the Cardiff…
Really helpful staff at the Cardiff branch on the hayes.
May 9, 2023
Reply from FatFace - CARDIFF 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The coat I bought was on sale
The coat I bought was on sale! Arrived fast beautifully packaged
My waterproof coat is wonderful, I'm actually waiting for it to rain now!!
May 8, 2023
Reply from FatFace - CARDIFF 3
Hi Debi
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivery options not working properly Watch their website
Watch their website. I. Ordered on line for home delivery at £3.95 but when I got the confirmation email it had defaulted to collect at store which would of course have been free. Emailed straight away but they refused to help and I had to go to the store where the manager said a few customers had had the same problem with the website.
May 1, 2023
Reply from FatFace - CARDIFF 3
Hi Susan
Thank you for your review. I hope you are well.
I have taken a look at the correspondence between yourself any my colleagues and I can confirm that you have been advised correctly and the order was not placed as a click and collect, but instead the store address entered.
If there is anything else that we can help with, please do let us know.
Thank you, LE
Why couldn’t I click and collect at the…
Why couldn’t I click and collect at the Cardiff store instead of paying delivery charge.That aside the chinos I had are good and the delivery was fast
April 27, 2023
Reply from FatFace - CARDIFF 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
I am so sorry to hear about Click and Collect, I have flagged this with the appropriate department for future consideration.
Have a great day!
Take care, EP
Lovely soft comfy jumper
Lovely soft comfy jumper. Staff here are always friendly and helpful.
April 17, 2023
Reply from FatFace - CARDIFF 3
Good afternoon, Sally
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cardiff store.
Take care, JB
I forgot to add one item to the order…
I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order said item, and I could be reimbursed the postage I contacted customer services, as suggested, and they said no!!!! I will buy a similar item elsewhere!!!! Its not a lit of money but I feel really cross.
April 12, 2023
Reply from FatFace - CARDIFF 3
Hi there! I am sorry to hear this. Unfortunately we are unable to amend orders once they are placed. I am also unable to find any communication where we refused your request. Can you please email us at customerservices@fatface.com so we can look into this further for you? - RS
Fatface clothing
Their striped T shirts are great. I have several. Big fan of a lot of Fatface clothes, and they're good for gifting for relatives too.
April 3, 2023
Reply from FatFace - CARDIFF 3
Good Morning Lowri
Thank you for your review.
I am so pleased to hear of your recent purchase.
I hope you have a lovely weekend.
EP
Excellent choice
Excellent choice , good quality clothes. Friendly helpful stafff
We’ll set out store .
April 2, 2023
Reply from FatFace - CARDIFF 3
Hello Susan, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
One Of The Worst
One Of The Worst It Is The Worst Worst FatFace 1990s Fashion FatFace Shopping
March 28, 2023
Unprompted review
Reply from FatFace - CARDIFF 3
Hi there,
Thank you for your review. We have sent a follow up email to request further details so that we can get in touch to understand the nature of your review and work to resolve any complaint that you may have.
We have not received these further details, but if you would like to contact us, please email us at customerservices@fatface.com and we will be happy to help.
Thank you, SC
Always had good experiences with…
Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss.
Customer services for online and in shop purchases have always been great and staff polite and helpful. Even when i received an online delivery whereby somebody ha removed an item on transit, this was resolved promptly.
Please open more stores :) high street stores in Wales.
January 6, 2023
Unprompted review
Reply from FatFace - CARDIFF 3
Thank you so much for this review. We are so pleased to hear of your extremely positive experience when shopping with us. Your comments will be fed back to the appropriate team for future consideration! :) - RS
Love lounge suits for children
December 9, 2022
Reply from FatFace - CARDIFF 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Most helpful and pleasant service .would defiantly shop there again .
The staff at the shop were very helpful and pleasant .
Would defiantly shop there again .
November 2, 2022
Reply from FatFace - CARDIFF 3
Good afternoon, Joan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cardiff store.
Take care, JB
Staff helpful & friendly
Staff helpful & friendly. item wasn’t in stock but ordered for home delivery .
Looking forward to new pjs .
November 4, 2022
Reply from FatFace - CARDIFF 3
Thank you for your lovely review. I am sorry that the item that you were after was not in stock at the time of your trip. It may be worth looking on our website for any items that you may want specifically just in case! I will forward this information over to our team in store :) - RS
Lovely staff in FF Cardiff
Lovely staff in FF Cardiff. Helped me choose my outfit and it looks great ☺️
October 1, 2022
Reply from FatFace - CARDIFF 3
Hi Peter
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Great delivery (box was a bit torn up)…
Great delivery (box was a bit torn up) but all arrived in great condition and refund experience in store great too
September 3, 2022
Reply from FatFace - CARDIFF 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
I Buy a lot of shirts from Fatface
I Buy a lot of shirts from Fatface. Quality is always great and easy to purchase online knowing the sizing is spot on. Keep up the good work.
September 4, 2022
Reply from FatFace - CARDIFF 3
Hi Chris, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff and amazing…
Lovely helpful staff and amazing quality clothing, love fat face.
I order stuff for my sister and send it to Australia for birthday & Christmas, just send her the ladybug pyjama leggins and shirt T-shirt set, she absolutely loved it and she now is a fan 🥰
August 4, 2022
Reply from FatFace - CARDIFF 3
Hi Sharon
Thank you for your 5 star review. Glad your sister likes our stuff. PW
Good service
Good service, staff very helpful, bought a lovely dress good fit etc. Pleased with purchase.
July 30, 2022
Unprompted review
Reply from FatFace - CARDIFF 3
Hi Tracey, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cardiff store - this is great to hear. Take care, LE
Reply from FatFace - CARDIFF 3
Hi Lesley, thank you for your 5* review. I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon! Take care, LE
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