Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... See more
Company replied
Location
Switch locationUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went in to see what Fatface had in their shop. Love their material and stuff. Ended up buying a fleece jumper for my daughter which was on sale. Quality of the fleece was soft and the colour was goo... See more
Company replied
Quality: Defective material on mens FF Polo Shirt (H59-451), appeared after 1st wash , item never worn, small hole adjacent to pocket This is the second time! Quality is definitely getting worse in... See more
Company replied
Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, United Kingdom
- 02920 667139
4.6
Excellent
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just love Fat Face clothes
I just love Fat Face clothes. Always excellent service and usually fast delivery. Would highly recommend. Keep up the good work FF :)
February 2, 2022
Reply from FatFace - CARDIFF 3
Good afternoon Jackie,
Thank you for your 5* review.
I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future.
Have a great day! CA
My favourite shop
Super helpful as always , efficient friendly staff . Sorted my returns quickly from postal order , happily enquired about a belt that had not arrived, (for home delivery) due to out of stock in store & e mail not received - promptly refunded me, once we discovered it was now discontinued .
Patient with new stock enquiries & purchases . Another successful visit . Thanks
February 1, 2022
Reply from FatFace - CARDIFF 3
Good morning Jackie!
I am so happy to read what a positive experience you had in the Cardiff store. I'm pleased to hear that they were able to help with the returns.
I will be sure to pass this on to the wonderful team. I hope you have a fab day! CA :)
Love the quality and sustainable…
Love the quality and sustainable products- one item just didn’t suit me and money was back in my account so quickly
January 29, 2022
Reply from FatFace - CARDIFF 3
Thank you for taking the time to leave us a lovely review CP
Have purchased the Burgundy Talia Coat…
Have purchased the Burgundy Talia Coat this morning from the Cardiff store ...
Beautiful jacket much nicer on than it looks online. Excellent service , friendly and festive atmosphere in the store . Have been shopping in Fatface for years .
December 23, 2021
Unprompted review
Reply from FatFace - CARDIFF 3
Hi Claire, Thank you for taking the time to leave your 5 star review. We are pleased to hear that your in store shopping experience was a positive one. Merry Christmas! - ES
Very Happy with my purchase.
Easy ordering and use of website.
My order arrived within the agreed time scale.
My jacket arrived as expected and is well sized which is great.
Very happy with my purchase.
November 27, 2021
Reply from FatFace - CARDIFF 3
Thank you! We love getting 5* reviews CP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.