Told parcel would be delayed slightly. Rang customer service who were very friendly and helpful. They sorted it out and items arrived as expected. Staff at the store also very helpful. Delighted with... See more
Company replied
Location
Switch locationJunction 32 Outlet Village, Tomahawk Trail, WF10 4FR Castleford, West Yorkshire, GB
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See what reviewers are saying
I usually have a good experience in this store however today colleagues were rude and customer service and social skills were lacking. On entry all 4 team members were stood talking at the till,... See more
Company replied
I ordered the same item in 2 sizes just in case. They were being delivered to store separately but I received emails about estimated delivery (to store) for both and they were delivered on time. Colle... See more
Company replied
Every purchase from Fat Face is of excellent quality. Staff are always attentive, friendly and professional in every store I have visited, although particularly at the Junction 32 store. Highly reco... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Junction 32 Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, West Yorkshire, United Kingdom
- 01977 556280
4.6
Excellent
84 reviews
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Disappointed
I got an email to say my order had arrived at Junction 32 Fat face. I went to collect it on Friday 11th October but was told by a member of staff I couldn't have it until the following Wednesday afternoon. I was very disappointed by this as I made a special journey to the store to collect the order.
October 16, 2024
Reply from FatFace - CASTLEFORD
Hello there
Thank you for taking the time to leave your review.
I am sorry to hear of the issues that you encountered whilst collecting your order. I can understand that this was frustrating.
If you still haven't received your order, please contact fatfacereviews@mail.fatface.com
Take care, LE
Reply from FatFace - CASTLEFORD
Hello June
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
David & Natasha are assets to the company and made my in store experience a breeze!
I visited FatFace today and had an incredible experience thanks to two exceptional employees, David and Natasha. They went above and beyond to help me out and made my visit truly memorable.
David was incredibly knowledgeable and patient, taking the time to understand my needs and guiding me to the perfect solution. Their friendly demeanor and professionalism made me feel valued as a customer. They kept me informed throughout the process and ensured everything was resolved efficiently - going out of their way to track down stock in another store. Natasha stepped in to assist with advice on the dress I was searching for in a particular size and offered her product knowledge and experience. Their problem-solving skills and dedication to finding a solution were impressive.
Both employees demonstrated outstanding customer service and genuine care, making my shopping experience seamless and enjoyable. FatFace is fortunate to have such dedicated team members, they are both absolute assets to the company. I highly recommend this store, thanks to David and Natasha's exceptional service!
Thank you again for your help and kindness!
July 26, 2024
Unprompted review
Reply from FatFace - CASTLEFORD
Hi there,
Thank you for taking the time to leave us your 5* review.
We are delighted to read your positive feedback regarding your recent instore experience. I am pleased to hear you received such great customer service, and we look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - CASTLEFORD
Hello Pam
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A wonderful experience all round
A wonderful experience all round. The shop is clean and organised andI managed to find what I wanted and with a hefty discount! The gentleman at the till (David?) was friendly and professional.
This is a lovely place to shop and I will certainly shop there again!
June 25, 2024
Reply from FatFace - CASTLEFORD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Been looking for Airlie with GB logo in…
Been looking for Airlie with GB logo in 4xl for some time. Found it at Castleford outlet shop at £35. Really pleased, although I only saw it by chance on way out after trawling through rails. Wish you did more bigger sizes in your shops.
June 26, 2024
Unprompted review
Reply from FatFace - CASTLEFORD
Hello Tim
Thank you for your review and for passing on your comments to us. I have raised this with the appropriate department for future consideration.
EP
Excellent customer service
Excellent customer service.
Leon was very personable and very helpful.
Thank you
June 23, 2024
Unprompted review
Reply from FatFace - CASTLEFORD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received such great customer service instore! We look forward to welcoming you back soon.
Take care. -GM
Very nice helpful staff and a lovely…
Very nice helpful staff and a lovely choice of ladies clothing
June 18, 2024
Unprompted review
Reply from FatFace - CASTLEFORD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases!
Take care. -GM
Staff member David was really helpful :)
Staff member David was really helpful and made me feel at ease shopping. I hate clothes shopping so it was great to have a staff member make me feel so welcome and who gave me honest advice on choosing a dress. He was really lovely and friendly.
May 31, 2024
Unprompted review
Reply from FatFace - CASTLEFORD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon!
Take care. -GM
Fatface Castleford
Could not fault the store or the staff at Fatface in Castleford, as soon as I walked in store I was greeted by a girl with a smile and a friendly hello
May 27, 2024
Unprompted review
Reply from FatFace - CASTLEFORD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Great jeans
Ordered to store and arrived very quickly within 3 days. Great to get free delivery and jeans were exactly as described
May 21, 2024
Reply from FatFace - CASTLEFORD
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received! Have a great day – CD
Fat face always efficient with…
Fat face always efficient with delivery. Good quality clothes. Highly recommend
April 14, 2024
Reply from FatFace - CASTLEFORD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The staff were amazing!!
April 2, 2024
Reply from FatFace - CASTLEFORD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
A go place to go shopping lots of choices
I good shop friendly staff lots of choices and a lots of nice exercise
February 16, 2024
Reply from FatFace - CASTLEFORD
Good Morning Alan,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Castleford Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Mislabelled
Ordered a pair of jeans, from the website. Sent a completely different size because label on waistband states actual size, but price tag states the size I ordered.
So far, no joy from emailing customer services.
Also....bought a different pair at the Castleford outlet, only to see it neatly £10 cheaper on the website, when I got home.
January 23, 2024
Reply from FatFace - CASTLEFORD
Hello Emma
Thank you for taking the time to leave your review.
I am sorry to hear that you have received the incorrect item, however I cannot see that you have contacted us at customerservices@fatface.com regarding this issue.
If you require any assistance, please do email customerservices@fatface.com and the we will happily assist!
Take care, LE
Quality clothes always wear and wash…
Quality clothes always wear and wash well. I just wish I could afford more stuff from here.
December 30, 2023
Reply from FatFace - CASTLEFORD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
No waiting
No waiting. Assistant saw my order number and immediately went to fetch my order which was on Click & Collect. Assistant was very helpful and cheerful.
November 17, 2023
Reply from FatFace - CASTLEFORD
Hi Gaye
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Never any complaints
Lovely clothes, well made with great little details. Shop in store when I can, staff are lovely at the Castleford shop which is nearest to me. Website is easy to navigate and delivery speedy. No complaints. Have converted my husband as well.
October 31, 2023
Reply from FatFace - CASTLEFORD
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Castleford store.
Take care, JB
Reply from FatFace - CASTLEFORD
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It's hard to review goods which haven't been received!
It would be better if the email to say that the goods are ready for collection came before the one requesting a review. A week and a bit on and there is no notification to say when they will arrive.
I would heartily recommend keeping customers in the loop.
FOLLOW UP
The company responded quickly to the post and the good were received at the end of the week. Quality of children's clothes is spot on, good value too as dungarees were in sale.
September 24, 2023
Reply from FatFace - CASTLEFORD
Hello Marie,
Thank you for taking the time to leave your review.
I am so sorry to hear that you haven't received your click and collect order just yet. It appears there has been a delay.
I am just about to send you an email, as I cannot see that you have contacted us prior to leaving this review.
Thank you, LE
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