Told parcel would be delayed slightly. Rang customer service who were very friendly and helpful. They sorted it out and items arrived as expected. Staff at the store also very helpful. Delighted with... See more
Company replied
Location
Switch locationJunction 32 Outlet Village, Tomahawk Trail, WF10 4FR Castleford, West Yorkshire, GB
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See what reviewers are saying
I usually have a good experience in this store however today colleagues were rude and customer service and social skills were lacking. On entry all 4 team members were stood talking at the till,... See more
Company replied
I ordered the same item in 2 sizes just in case. They were being delivered to store separately but I received emails about estimated delivery (to store) for both and they were delivered on time. Colle... See more
Company replied
Every purchase from Fat Face is of excellent quality. Staff are always attentive, friendly and professional in every store I have visited, although particularly at the Junction 32 store. Highly reco... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Junction 32 Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, West Yorkshire, United Kingdom
- 01977 556280
4.6
Excellent
84 reviews
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Got what I wanted
Got what I wanted, at a great price from super staff.What more do you need
August 26, 2023
Unprompted review
Reply from FatFace - CASTLEFORD
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I love taking my time browsing online…
I love taking my time browsing online then having something special delivered to my favourite shop. This gives me a great excuse to take a closer look at everything, feel the quality and pick up other items which I prefer to try on or feel the fabric. Combined with a cafe visit I have a great trip out and guaranteed successful journey!
August 7, 2023
Reply from FatFace - CASTLEFORD
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
An amazing outlet experience
An amazing outlet experience! My first time visiting a FatFace Outlet Store as we live towards Harrogate and my oh my! The shop was very clean, well laid out and tidy. Perfect space to use a pushchair as we had one with us. Very helpful staff & one in particular (receipt said Lucy, she had red glasses and such a friendly nature!) she assisted us with buying my grandchildren some clothes, I even walked away with 2 new dresses and a pair of jeans. She helped us from entering the store, to trying things on and getting her professional advice & then going to the till with her! She even got our receipt sent to my husbands email address (very high tech!). We will be visiting more often!
July 29, 2023
Unprompted review
Reply from FatFace - CASTLEFORD
Hi Cecilia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great product lines and excellent value…
Great product lines and excellent value for money. Easy to find what I want and no hassle from staff, but assistance provided when requested.
July 23, 2023
Unprompted review
Reply from FatFace - CASTLEFORD
Good morning, Mark
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Castleford store.
Take care, JB
Easy click and collect
Clear purchase and delivery instructions. Easy hassle free collection
May 3, 2023
Reply from FatFace - CASTLEFORD
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Very good quality and excellent value
April 23, 2023
Reply from FatFace - CASTLEFORD
Good afternoon, Nicola
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments! We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Quick delivery and easy collection.
Quick delivery and easy collection.
The staff member who dealt with my collection was efficient and informative about being able to try the items before taking home and dealing with any returns.
April 29, 2023
Reply from FatFace - CASTLEFORD
Hello, Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – KS
Reply from FatFace - CASTLEFORD
Hi Savia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CASTLEFORD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent product & service
Bought in store Castleford. Excellent product, great friendly service.
January 7, 2023
Unprompted review
Reply from FatFace - CASTLEFORD
Thank you so much for your kind review. We deeply appreciate your feedback and we are pleased to hear of your positive shopping experience :) - RS
I loved the products I bought in the…
I loved the products I bought in the shop at Junction 32, when I got home I bought more online! Great prices very good quality.
November 6, 2022
Reply from FatFace - CASTLEFORD
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at FatFace outlet store.
Just bought a coat at the outlet store Castleford. All three staff on duty were excellent - so kind and helpful as I dithered about choosing a coat. They were lovely - the young lady looked up availability in other stores and the older lady was so sweet. Thank you
October 28, 2022
Unprompted review
Reply from FatFace - CASTLEFORD
Hi Chris, thank you very much for this lovely review! I so pleased to see our Castleford crew be so attentive to you during your time shopping with us-I'll make sure they know how happy you were with their service! Thank you again, SC
Really nice skirt lovely material would…
Really nice skirt lovely material would buy again
June 2, 2022
Reply from FatFace - CASTLEFORD
Hi Winifred
Thank you for taking the time to rate and review us. Really happy to hear that you are happy with your new skirt. A great addition to your wardrobe. Enjoy the Jubilee. MJ
Fatface at Castleford (junction 32)
Fatface at Castleford (junction 32)
The staff are friendly and lovely. The store is clean and organised, but the stock is the same as it was a year or 2 ago (it’s an outlet).
Please get some fab new stock please?
April 7, 2022
Unprompted review
Reply from FatFace - CASTLEFORD
Good Afternoon Rochelle
Thank you for your 4* review.
I am so pleased to hear of your recent experience in our Castleford store. In regards to the stock please be assured that this has been flagged with the appropriate department to look into this further and take the appropriate action.
Have a lovely evening.- EP
The girl who seved was very nice and…
The girl who seved was very nice and helpful
March 23, 2022
Unprompted review
Reply from FatFace - CASTLEFORD
Hi Beryl, thank you for taking the time to leave us your review. Take care, - ES
Very friendly and helpful staff
Very friendly and helpful staff . Looked in the warehouse for missing sizes, shop floor was very clean and tidy.
November 29, 2021
Reply from FatFace - CASTLEFORD
Hi David, thank you for your review. I am really pleased to hear that you had a positive experience in our Castleford Store recently. That is great to hear :)
Take care - LE
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