Clearly the store in Cheltenham is on it's way out. Very poor men's selection..already moved downstairs. Disappointing and depressing. I should add this is no reflection on the staff who are profes... See more
Company replied
Location
Switch locationUnit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
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See what reviewers are saying
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... See more
Company replied
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... See more
Company replied
I don’t really leave reviews, but I Came into store on 5/6/24, on a mission to find some summer holiday clothes. Was met by a friendly team, and a chilled out store atmosphere. I couldn’t find t... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, United Kingdom
- 01242 262788
4.4
Excellent
102 reviews
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Fantastic Store and Service
Popped into your Cheltenham Store looking for a particular Item which I could not see anywhere. I was approached by a Male staff member called Nathan who was very polite and helpful. We found that this Store does not stock the item I was after but Nathan was able to find online and Order for me. Great service in a lovely little store Thank you Fatface Cheltenham will definitely shop here more often 😀
September 24, 2025
Unprompted review
Reply from FatFace - CHELTENHAM
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Such a helpful company
Such a helpful company and the range of dresses now available is impressive. Received an online order in the shop and they were happy to let me try it on before taking home. Some great bargains in the sale!
September 17, 2025
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great stock selection and the staff…
Great stock selection and the staff were extremely helpful and had a lovely chat with Vijaya specifically. Great experience and got some fantastic clothes
September 22, 2025
Unprompted review
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface Cheltenham visit
I visited the Cheltenham store to see what was in the sales. I was met by Vijaya who had a welcoming smile. She was confident in communication and had a good eye for fashion. There was a good plenty to choose from in-store.
August 28, 2025
Unprompted review
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
i visited fatface at Cheltenham
i visited fatface at Cheltenham, i was a nice layout, quite a lot of stock, so plenty to choose from, i bought a Airlie Sweat Top which was on sale, i looks brilliant and really well made.
i was served by lovely lady called Vijaya and all he staff greeted me with a smile, i would recommend 21everybody to shop here
August 21, 2025
Unprompted review
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reliable service and good quality…
Reliable service and good quality affordable offers
August 12, 2025
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were very friendly and helpful
Staff were very friendly and helpful
Rash vest is great, been looking for one with a full zip for ages!!
July 9, 2025
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Mat was incredibly helpful in the store…
Mat was incredibly helpful in the store with excellent customer service skills. She’s an asset to the store and I can’t recommend her enough.
June 14, 2025
Unprompted review
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Greeted by smiling friendly staff
Greeted by smiling friendly staff. Easy to pick up order and friendly advice should I have to return my order. I am confident with the sizes and so never have to do this.
May 9, 2025
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff at Cheltenham Fat Face
Fantastic customer service from Bernadette and all staff at Fat Face Cheltenham. Really friendly and a pleasure to shop there, thank you 😊
April 10, 2025
Unprompted review
Reply from FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cheltenham store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Fabulous
Great service and you can pick up from stores.
The leather bag is really soft and good quality, I was surprised at how much I can get in it.
Thank you.
April 10, 2025
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good experience
The staff in the shop (Cheltenham) were lovely. The clothes I tried on were great and good quality and finish
I also bought another pair of the jeans online, altogether a good experience
March 8, 2025
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Firstly ld like to say l absolutely…
Firstly ld like to say l absolutely love Fat face,it's my favourite brand of all,l found l didn't need to wait long for my order either,it was dealt with efficiently.
March 6, 2025
Reply from FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Left waiting.
I've not been notified of my delivery,told not to go to store till I get an email,where is it,
March 2, 2025
Reply from FatFace - CHELTENHAM
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Bought the green broderie anglaise…
Bought the green broderie anglaise blouse in a size 10. Fits well and enough coverage of the bottom over jeans 😀. A generous fit, which I prefer. The colour and puffed sleeves don’t always work for me, but really love it. Can wear with a tank top or as is. Looking forward to the warmer weather to wear it.
January 23, 2025
Reply from FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It was good service
January 4, 2025
Reply from FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Popped into local Cheltenham branch to…
Popped into local Cheltenham branch to collect an online order and purchase a few Christmas Presents. Was served by a Gent called Nathan who was fantastic and tried on a few jumpers for me so I could decide which to buy. Great service thank you and have a great Christmas
December 14, 2024
Unprompted review
Reply from FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Poor Service
Just picked up an online order from the Cheltenham store, rude and very patronising service from a male member of staff. Will never shop there again.
December 14, 2024
Unprompted review
Reply from FatFace - CHELTENHAM
Good morning Lynn,
Thank you for taking the time to leave your review.
I am sorry to hear that you didn't have a positive experience whilst visiting our Cheltenham store. I will be sure to pass this feedback to the appropriate team.
Take care, LE
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