Love FatFace. They closed my local store but I always pop in when I’m in Chi or Soton! I started on bags but I have expanded my collection to hoodies and, on my last visit, snaffled me a pair of flip... See more
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Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... See more
Company replied
Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... See more
Company replied
A good experience as always. It would be good if they kept some petite sizes in store. Staff nice and helpful at Chichester branch.
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
83 East Street, PO19 1HA, Chichester, West Sussex, United Kingdom
- 01243 539731
4.7
Excellent
191 reviews
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Excellent service.
November 18, 2024
Reply from FatFace - CHICHESTER 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great t shirts at a bargain price…
Great t shirts at a bargain price proper size great material and nicely coloured and printed
November 2, 2024
Reply from FatFace - CHICHESTER 2
Hi Gary
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Poor customer service
Bought a Paisley Scarf at 16.39. I was the only customer in the shop. I put the scarf on the desk and Olly processed the payment; I said I didn’t need a bag. My scarf was crumpled on the counter - He didn’t touch it after scanning the code. He completed the transaction and turned away. I asked if he was going to fold the scarf and he said - “It’s a scarf, that’s it” and then turned to the female assistant who was looking at the display rails and started talking to her. She heard my comment and looked awkward. He was rude, didn’t engage with me as a customer on any level. I accept it’s only a scarf but you sort of expect the staff to make you feel that they think it’s a nice choice and treat it with a little respect but Olly simply couldn’t be bothered. As the only customer in the store, he made it clear I was an inconvenience. Went on to Seasalt and had a completely different experience. Maybe Olly should have some customer training?
September 27, 2024
Unprompted review
Reply from FatFace - CHICHESTER 2
Good morning Clarinda
Thank you for your review.
I am incredibly sorry to hear of your recent experience in our Chichester store. This isn't what we like to hear at all.
I will reach out to the store this morning, to investigate this further. Thank you for bringing this to our attention.
Take care, LE
Review of Chichester store
Wry good sales on but when I got to the till the bar code had been cut and the two young ladies struggled to get it and so had to call a third person to come and sort it out. Had to wait around 5-10 minutes but they did apologise
August 26, 2024
Reply from FatFace - CHICHESTER 2
Good morning
Thank you for taking the time to leave your review and for providing your feedback on our Chichester store.
Take care, LE
Reply from FatFace - CHICHESTER 2
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went to pick up items
Went to pick up items. Shop closed until following day. Staff training!!
August 21, 2024
Reply from FatFace - CHICHESTER 2
Hello Julian
Thank you for your review.
I am sorry to hear that your local store was closed when you attempted to visit - I can understand this is disappointing.
Take care, LE
Reply from FatFace - CHICHESTER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD
Friendly staff
August 12, 2024
Reply from FatFace - CHICHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Beautiful bag
Beautiful bag. Love the long strap and soft Leather. I have many Fat Face bags. Always wait for the sale as huge reductions.
August 6, 2024
Reply from FatFace - CHICHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Bag and we look forward to welcoming you back soon.
Take care.- GM
Very happy with this T-shirt
Very happy with this T-shirt, I already have the striped one and it washes beautifully, hopefully this will be the same.
August 6, 2024
Reply from FatFace - CHICHESTER 2
Hi Jackie,
Thank you for taking the time to leave a review.
We’re happy to hear you love your item and we look forward to welcoming you back soon. Take care, LC.
The Fatface staff were brilliant.
The Fatface staff were, as usual, brilliant! They’re a very helpful and polite selection of staff.
August 6, 2024
Reply from FatFace - CHICHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CHICHESTER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service quick delivery.
Great service quick delivery.
Lovely items.
Had to return some items
Had a very fast refund
Would highly recommend
July 24, 2024
Reply from FatFace - CHICHESTER 2
Hello Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brought this bag for a close friend
Brought this bag for a close friend. Last year I Brought the small phone bag with the little bee motive. Both bags are lovely and are treasured daily use.
June 22, 2024
Reply from FatFace - CHICHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and efficient delivery to store…
Quick and efficient delivery to store and in store staff very helpful. Much appreciated.
May 30, 2024
Reply from FatFace - CHICHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Reply from FatFace - CHICHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so happy that you were able to easily order online and collect your order and visit our friendly crew. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Skirt
I ordered the skirt online on Sunday evening and collected instore on the Wednesday. Was served straight away and had collected my parcel in 5 minutes. Great service.
May 13, 2024
Reply from FatFace - CHICHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SW
Great customer service!
May 5, 2024
Reply from FatFace - CHICHESTER 2
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Chichester store.
Take care, JB
Always easy to buy (and if necessary
Always easy to buy (and if necessary, return) clothes at FatFace.
A good range of styles and colours to choose from too, and one of the few places that I can buy off the shelf and know it's going to fit, thanks to the different size options.
May 11, 2024
Reply from FatFace - CHICHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Great quality tops that arrived in good time.
Great quality tops that arrived in good time. Collected from Chichester Branch and ended up buying an additional top. Very happy with purchase and recommend to others.
May 1, 2024
Reply from FatFace - CHICHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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