Beautiful clothing. I love to wear cotton, so lots to choose from. Great designs & colours. I shopped at a good time and scored some sale price items. Great service, ordering a different size and... See more
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I often select and purchase online and have the items delivered to my local FatFace store (Cowbridge). This time I chose an autumnal dress - lovely colours, a good weight to the fabric, with long sle... See more
Company replied
Because the item I wanted wasn’t available in my size.I ordered a linen top/ blouse from the store nearest me (15miles approx) I placed the Order on a Monday and gave my phone number and email address... See more
Company replied
I ordered my items to be delivered to store and when I went to pick them up, I arrived literally as they were just about to lock up. When I said I was only picking up an order, the two ladies in store... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1 Birds Lane, CF71 7YP, Cowbridge, Glamorgan, United Kingdom
- 01446 771943
4.4
Excellent
95 reviews
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Good Selection of Clothing
I often select and purchase online and have the items delivered to my local FatFace store (Cowbridge). This time I chose an autumnal dress - lovely colours, a good weight to the fabric, with long sleeves, shirred bodice and no flounce - perfect. It looks great on and I am so pleased with it. While at the store I also bought a new long sleeve t-shirt, cream with pretty coloured stripes. I'm wearing it now with my denim dungarees- a previous purchase from FatFace. The Cowbridge store is so nice, bright and well stocked, the Staff is very friendly, helpful and cheerful. I know a person can't be happy all the time, but when working with clients, customers etc. a cheerful and helpful attitude (even if you have to fake it!) makes all the difference to the customer. I was in Cardiff yesterday and visited the FatFace store there, oh, such a difference- a dark store, goods tidy yes, but not well laid out and the staff clearly dispirited (not rude, I don't say that) a gloomy place and I didn't buy anything. What a difference to the lovely Cowbridge store where I am always made welcome and because the atmosphere makes me feel good, usually buy something every visit.
Congratulations on the website, the good and wide choice of clothes and congratulations to the Staff at the Cowbridge store.
September 13, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful clothing
Beautiful clothing. I love to wear cotton, so lots to choose from.
Great designs & colours.
I shopped at a good time and scored some sale price items.
Great service, ordering a different size and if not suitable another size could be ordered. A delivery deadline was more than met, arrived much earlier.
Very thankful for my new clothes . I feel good when I wear them and have been complimented. Just what I was looking for.
September 4, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered on Tuesday the 4th Aug poor service
Ordered on Tuesday the 4th Aug, we were told it would be in next day.
Delivery us delayed, went in to the store to get an update, on Sunday the 9th of August.
Patronising staff.
Not happy with the service at all.
August 11, 2026
Reply from FatFace - COWBRIDGE
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Because the item I wanted wasn’t…available
Because the item I wanted wasn’t available in my size.I ordered a linen top/ blouse from the store nearest me (15miles approx) I placed the Order on a Monday and gave my phone number and email address. I was assured the item was in stock and it would be ready for pickup on Wednesday late afternoon. I went back to the Fatface store in Cowbridge shortly after 4pm only to be disappointed to be told that the item was unfortunately out of stock. I had a refund but I could not understand why I wasn’t contacted by the company to let me know as they had my email and phone number.This would’ve saved me my time and money due to a lack of communication. 1 disappointed customer!
July 22, 2026
Reply from FatFace - COWBRIDGE
Thank you for taking the time to leave your review. We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy wear dress
Easy to order online straight forward collection. Nice quality love pockets and even better to have it at sale price.
Professional kind and helpful staff
July 1, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shopping experience as always
Wonderfully friendly and very helpful staff. A lovely shopping experience always in the Cowbridge store. Fabulous range of clothing and superior quality. What’s not to like. Thank you.
June 24, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff helpful and friendly
Staff helpful and friendly. I like the style of clothes that seem to suit me. Prices are reasonable.
June 6, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service at Cowbridge…
Excellent customer service at Cowbridge - ordered and delivered correct size
May 20, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - COWBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff at cowbridge are amazing store is…
Staff at cowbridge are amazing store is set out well great cloths and prices are awesome
April 26, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great price in the sale.
April 24, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely made jacket and a good fit
Lovely made jacket and a good fit. Picking it up at the store works well.
April 24, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The white top was a short length on the…
The white top was a short length on the body so wasn’t suitable for what I wanted plus the white shade was not as bright as I liked so reluctantly returned. Lovely cotton material and if had been a bit longer I may have kept it!
March 9, 2026
Reply from FatFace - COWBRIDGE
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Prompt and efficient service
Prompt and efficient service. Easy to order. Well informed about expected delivery. Easy to collect from store.
February 10, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivery was awful
Delivery was awful. Said the order would be delivered on Saturday11 January, received a message to say order in shop went to collect , no order spoke to the office who gave contradicting information. Order finally delivered on Wednesday 14 January,
Not the shop where I was collecting from fault.
January 17, 2026
Reply from FatFace - COWBRIDGE
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Always a good experience
Always order on line, try on in store and return what I don’t want there and then. Only way for bigger size ladies!
January 8, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality warm tops.
The Cowbridge branch has friendly and welcoming staff .
The cozy,warm top I purchased is extremely comfortable to wear.
January 5, 2026
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - COWBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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