I've always found Fatface clothes great value for money. Fatface tunics are my favourite and are made in very colourful fabrics!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bright well set out shop. Helpful, nothings too much trouble sales assistance. Great range of both mens and women's clothing. Good quality and size/fit. Lovely the sales 😍
Company replied
I ordered a jumper online but had to exchange for a smaller size in store with no problem at all . The shop staff were really helpful and the refund was done straight away with no hassle at all . I a... See more
Company replied
Free delivery the store tells me - NOT TRUE Just wanted a belt so tried Fat face who told me out of stock but I could get delivered to store or online for free. Tried to order online but no option... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, United Kingdom
- 01323 644359
4.6
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered on line. Great quality as usual.
Ordered on line. Pleased with the quality and size. Very good that I could try on before paying.
May 12, 2024
Reply from FatFace - EASTBOURNE
Good afternoon, Stephen.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Was not advised when order at shop
Was not advised when order at shop . Just went in on off chance .
May 2, 2024
Reply from FatFace - EASTBOURNE
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you were able to collect your order from our Eastbourne store. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Eastbourne FatFace staff…
I am very impressed with the kindness if the staff in Eastbourne store. They go out of their way to help.
April 22, 2024
Reply from FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - EASTBOURNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding service, delivery and quality. We hope you love your order!
Take care.- GM
Reply from FatFace - EASTBOURNE
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store! Kind regards - TS
So easy to order online
So easy to order online, unsuitable items returned to shop and credited next day, excellent
January 4, 2024
Reply from FatFace - EASTBOURNE
Hello Marie
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
I recently had to return an item
I recently had to return an item, this was dealt with extremely well and the refund was in my account in a couple of days
December 31, 2023
Reply from FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great products and very helpful
Great products and very helpful, friendly staff
Delivery option didn't work but instore were very good
December 13, 2023
Reply from FatFace - EASTBOURNE
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are happy with your order and that this was delivered quickly and that you found the crew in our Eastbourne store to be so helpful and friendly.
I hope you continue to enjoy your shopping experience with us.
All the best, MM
Had a gift voucher from my employers as…
Had a gift voucher from my employers as agift, bought the top with it. Ordered it just before Christmas but it promptly came just after.
December 22, 2023
Reply from FatFace - EASTBOURNE
Good afternoon, Carole.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Fantastic delivery
My parcel turned up in good time and I was very impressed with this baring it was so near Christmas my girlie girls will love their socks this year x
December 16, 2023
Reply from FatFace - EASTBOURNE
Hello Vanessa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I purchased a lovely strap for my bag…
I purchased a lovely strap for my bag online to pick up in store. It was on time and perfect. The staff in the store were friendly. I just love the quality of Fatface.
November 23, 2023
Reply from FatFace - EASTBOURNE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I Different to the high street storeshink the quality is excellent
I think the quality is excellent, patterns match, seams finished well.
Style is outstanding.
November 24, 2023
Reply from FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I made an order on line and was told it is missing in store
I made an order on line and was told it was on its way to store then that it had arrived…a week later I went into town and to the fat face store to be collect my order and was told they could not find it even though it had been signed in I was asked to come back the next day and they would try and find out where my order had gone..I did this and they still did not know so I have ended up having to buy my order again as it was an Xmas present and been told I have to wait for a refund on the missing one..hence I am not at all impressed! Two trips into town took up a lot of my time and I feel I should have been offered a refund in store or been given my order from store in replacement of my missing order not to have to purchase it again. This is all far below the service I have come to expect from fat face and would put me off ordering in the future. From Lorraine Harris
December 5, 2023
Reply from FatFace - EASTBOURNE
Hello Lorraine
Thank you for your review. I am so sorry to hear that you had a poor click and collect experience in Eastbourne.
Please be assured your comments have been taken on board, and your feedback will be passed to all relevant departments.
Thank you, LE
Happy Customer
The delivery of the order was on time, and the notifications of the order being dispatched and ready for collection were clear and easy to follow.
Really pleased with items, unfortunately one of the tops has a thread run across the back which I didn't notice until after I had removed the tags. Only paid £10 for the top and it is wearable so not the end of the world. Otherwise would have given 5 stars.
November 19, 2023
Reply from FatFace - EASTBOURNE
Good afternoon, Sharon.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. I am sorry however, to read about your faulty top. Please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care, JB
Always get a great experience in store.
Great stores and really lovely staff, particularly in my store Eastbourne - we just need more children’s clothes in store. The Snow Leopard range is super and I’ve just bought the whole range. All lovely quality and will last.
November 24, 2023
Reply from FatFace - EASTBOURNE
Good afternoon, FatFace.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Eastbourne store.
Take care, JB
Always good experience and a quick…
Always good experience and a quick delivery this time. Nice staff in local shop too so win win.
November 23, 2023
Reply from FatFace - EASTBOURNE
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Really friendly helpful staff in store
Really friendly helpful staff in store
Fantastic new returns procedure
November 15, 2023
Reply from FatFace - EASTBOURNE
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good thank you
November 11, 2023
Reply from FatFace - EASTBOURNE
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you are happy with your order! We love this positive feedback from you, we look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - EASTBOURNE
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the service you received and the quality of the items you purchased. We hope you love your new items! Take care – LB
Came quickly after ordering and loved…
Came quickly after ordering and loved the quality of the garment 😁
November 4, 2023
Reply from FatFace - EASTBOURNE
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.