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FatFace - EASTBOURNE Reviews 171

TrustScore 4.5 out of 5

4.6

80 The Beacon Centre, BN21 3NW Eastbourne, East Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I've always found Fatface clothes great value for money. Fatface tunics are my favourite and are made in very colourful fabrics!

Company replied

Rated 5 out of 5 stars

Bright well set out shop. Helpful, nothings too much trouble sales assistance. Great range of both mens and women's clothing. Good quality and size/fit. Lovely the sales 😍

Company replied

Rated 5 out of 5 stars

I ordered a jumper online but had to exchange for a smaller size in store with no problem at all . The shop staff were really helpful and the refund was done straight away with no hassle at all . I a... See more

Company replied

Rated 1 out of 5 stars

Free delivery the store tells me - NOT TRUE Just wanted a belt so tried Fat face who told me out of stock but I could get delivered to store or online for free. Tried to order online but no option... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, United Kingdom

  • 01323 644359

4.6

Excellent

TrustScore 4.5 out of 5

171 reviews

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Rated 5 out of 5 stars

Love fatface quality and style

Love fatface quality and style. Staff are always friendly and helpful.

January 28, 2022
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Reply from FatFace - EASTBOURNE

Good afternoon!
I am so happy to read what a positive experience you had in the store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW

Rated 5 out of 5 stars

I went Christmas shopping at FatFace…

I went Christmas shopping at FatFace Eastbourne and was assisted by a girl called Rachel. I really didn’t know what to purchase but Rachel was so helpful with ideas. It was lovely to go to a shop where the member of staff knew about what they were selling, sizing, product details etc. Rachel even checked the stockroom for a product. Nothing was too much trouble

December 21, 2021
Unprompted review
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Reply from FatFace - EASTBOURNE

Hi Carol, thank you for leaving your 5* review. It is so lovely to hear of your experience in our Eastbourne store - I will be sure to pass your lovely feedback on! Take care, LE

Rated 5 out of 5 stars

Excellence in Eastbourne

I visit this store infrequently but have had some very good value for money items from here. The staff are always friendly and helpful. On my last visit I tried some chinos that I really liked but they didn't have my leg length so I had to order on line. I prefer to shop in shops but in this instance I used the mail order option. The chinos didn't take long to arrive and are a great fit. Well done FatFace.

December 1, 2021
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Reply from FatFace - EASTBOURNE

Hi Robin,

Thank you for leaving us your 5 star review.

I am so pleased to hear that your order arrived quickly and that you are happy with your items. I am also glad that you have had positive experiences both online and in store. We will ensure that your feedback is passed on. We hope you continue to enjoy your shopping experience with us.

Have a great day!

Thanks again, JH

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