Saw an item online, went to large FF shop at Fort Kinnaird Edinburgh to try on before purchasing. Not stocked. Bought online for next day collection. Took 4 days to arrive. Item is great but I'm fed u... See more
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See what reviewers are saying
I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... See more
Company replied
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... See more
Company replied
I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect serv... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, United Kingdom
- 01316 691035
4.4
Excellent
174 reviews
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5 star service
September 23, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Good afternoon,
Thank you for your review - we are really pleased to hear that you had a great shopping experience with FatFace.
On reflection of this, we have noticed that you have marked it as a three star experience. We were wondering if this was meant to be the case or whether you could perhaps alter it to a higher star to reflect your messaging?
Thank you, LE
Staff are very friendly in the store
Staff are very friendly in the store, and it’s very easy to go on line and order , pick up in store is very quick , very impressed .
August 31, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Extra clothes I recommend
August 28, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Terrible customer service
Terrible customer service. Sent wrong size dress and two mismatched shoes in quick procession of orders
August 21, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Thank you for taking the time to leave your review. We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. We can see that you have not requested further help, but if you require further assistance, please do let us know.
Thank you, LE
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
From ordering to delivery was a good…
From ordering to delivery was a good experience. Very good quality products. Would definitely recommend.
August 18, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Soft cotton nice fit reasonably priced…
Soft cotton nice fit reasonably priced and easy to order and looking good awesome shop
August 16, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My experience is always great
My experience is always great, my favourite clothes that always fit me and are a pleasure to wear ❤️
August 11, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Summer tops…
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very friendly and helpful. I loved the fact there was a sale on too, so managed to buy both tops at a reasonable discount.
June 9, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful.
June 8, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
staff kept me informed for my orders
June 4, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The skirt is very nice
The skirt is very nice. The material is of good quality. The elastic at the back os uneven
April 29, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality shorts although getting a…
Good quality shorts although getting a bit expensive
March 24, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello, thank you for your review. I am so pleased to hear your positive experience. Have a great day! Take care, CM
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Good all around
Easy to order, excellent quality of materials, cut and fit. Staff at the shop were helpful and courteous.
February 18, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great product and service as usual!
I bought a nice Christmas jumper in a sale. I thought, what the hell, Christmas starts earlier every year, I'll be wearing it soon! The jumper is great and the service excellent as usual.
January 20, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Light weight but cosy jumper
Easy pick up from local store. Lovely light weight but warm jumper. Good for travelling, washes at 30 and dries quickly.
January 3, 2026
Reply from FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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