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FatFace - EDINBURGH FORT KINNAIRD Reviews 165

TrustScore 4.5 out of 5

4.6

Unit F9 Fort�Kinnaird, EH15 3RH Edinburgh, Lothian, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... See more

Company replied

Rated 5 out of 5 stars

I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... See more

Company replied

Rated 3 out of 5 stars

Saw an item online, went to large FF shop at Fort Kinnaird Edinburgh to try on before purchasing. Not stocked. Bought online for next day collection. Took 4 days to arrive. Item is great but I'm fed u... See more

Company replied

Rated 5 out of 5 stars

All the clothes are well made, good quality. Sadly I have osteoporosis and I’m shrinking therefore the regular fit dresses are a shade too long. Most of my wardrobe is full of Fatface which I wear eve... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, United Kingdom

  • 01316 691035

4.6

Excellent

TrustScore 4.5 out of 5

165 reviews

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Rated 5 out of 5 stars

Summer tops…

I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very friendly and helpful. I loved the fact there was a sale on too, so managed to buy both tops at a reasonable discount.

June 9, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very helpful.

June 8, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely

Lovely, helpful staff. Nice store.. Clothing quality excellent

May 24, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

The skirt is very nice

The skirt is very nice. The material is of good quality. The elastic at the back os uneven

April 29, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

So pleased with all my purchases.

All the clothes are well made, good quality. Sadly I have osteoporosis and I’m shrinking therefore the regular fit dresses are a shade too long. Most of my wardrobe is full of Fatface which I wear everyday.

April 24, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Good quality shorts although getting a…

Good quality shorts although getting a bit expensive

March 24, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello, thank you for your review. I am so pleased to hear your positive experience. Have a great day! Take care, CM

Rated 5 out of 5 stars

Great quality clothing

Great quality clothing, will use again

March 6, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Good all around

Easy to order, excellent quality of materials, cut and fit. Staff at the shop were helpful and courteous.

February 18, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great company great comfy clothes

Great company great comfy clothes

February 6, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great product and service as usual!

I bought a nice Christmas jumper in a sale. I thought, what the hell, Christmas starts earlier every year, I'll be wearing it soon! The jumper is great and the service excellent as usual.

January 20, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Light weight but cosy jumper

Easy pick up from local store. Lovely light weight but warm jumper. Good for travelling, washes at 30 and dries quickly.

January 3, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely range of very well made clothes!

Great quality and styles in a great choice of clothes. Never fail to be impressed by how well made they are. The staff in Fatface are always really friendly and ready to help and advise!

January 7, 2026
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 1 out of 5 stars

Very annoyed!

My order should have arrived on Monday 22nd but I had an email to say it had been delayed. Then I had a text telling me it had been delayed until 29th - A whole week later, and too late for Christmas! And much too late for one of the recipients who was flying back home on 28th. I did go to the store where I should have picked them up to be told that I’ll have to go back and pick them up when they do come in, and return them.
Unbelievably, on that day (22nd) I ordered the same items from Next online (yes, same Fatface items) and picked them up (from Next (next door to the Fatface store) the next day (23rd). Now, that was good service!
I still do not have the items from Fatface as it’s now 28th so I will need to go back to the shop tomorrow (if they arrive!) and return them then.
Yes I am very annoyed with the service from Fatface. So far no explanation!

December 28, 2025
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

Item was in stock and delivered quickly

Item was in stock and delivered quickly

December 20, 2025
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great and helpfull staff

December 4, 2025
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Click and collect

I ordered an item to be collected in store, it was available quickly and the process of collecting it was as smooth as possible. The sales staff were very friendly and accommodating.

November 19, 2025
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love going to this shop

Love going to this shop! Staff are very friendly, happy and helpful. Ordered online but had to return - absolutely no problems. They were also happy to order again in store for me. Online order came within a few days and I was kept up to date with its progress.

October 18, 2025
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love Fatface great quality somethings…

Love Fatface great quality somethings are a little expensive but do love the styles

October 13, 2025
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Still not received my order and you're…

Still not received my order and you're asking for a review?

October 16, 2025
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

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