It's always a pleasure to shop at FatFace. The clothes are suitable for all ages, being colourful , well-made and reasonably priced. Browsing there is great, with helpful staff on-hand when needed.... See more
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This is a great friendly store in beautiful Ely. The staff are always pleasant and happy to help you, advise you or make suggestions. It's a great store as I not only like the quality of their cloth... See more
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What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... See more
Company replied
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
2 Market Place, CB7 4NP, Ely, Cambridgeshire, United Kingdom
- 01353 669125
4.7
Excellent
132 reviews
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Collection of ordered items
pleasant staff when i went to collect , items were very good value
May 3, 2023
Reply from FatFace - ELY
Hi Philip
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Ordered online and the order was delivered to the Ely store in a couple of days - quicker than anticipated. Staff were efficient and polite.
May 3, 2023
Reply from FatFace - ELY
Hi Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The lady in the fitting room
The lady in the fitting room, who supported me to find a great outfit and was kind whilst I tried different sizes and styles of clothing. She was really helpful and lovely. Thank you.
April 25, 2023
Reply from FatFace - ELY
Hi Krys
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best manager Louise and helpful happy crew
Always fab clothes. Great staff in the Ely store makes shopping a dream. Staff helpful and friendly. Heather is a lovely lady and the manager Louise is always happy and glad to help.
April 23, 2023
Reply from FatFace - ELY
Thanks for your 5* review! It's great to read such lovely words about our store crew - I'll be sure to pass the feedback on to our team at Ely. Have a great day! LB
Delivered my selected goodies to store…
Delivered my selected goodies to store well packed and quickly. They were sale items and they fitted: I couldn't ask for more. Well I could, but I doubt that I would get it. On collection, a very pleasant young man found the parcel and handed it over without fuss or bother.
April 17, 2023
Reply from FatFace - ELY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service and lovely clothes
April 13, 2023
Reply from FatFace - ELY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Friendly and polite service
Friendly and polite service, immediate attention to my collection
April 13, 2023
Reply from FatFace - ELY
Thankyou for your review, we are so pleased to hear you had a positive experience with us! Have a lovely day :) BP
Reply from FatFace - ELY
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
I was given the best experience, thank you!
I was given the best experience yesterday at Fat Face Ely. I have felt at a loss of how to dress my thirty something year old mum body for a while and was about to quit my browsing when I asked Daisy for some help. She was so incredibly kind, attentive and supportive whilst looking after an increasingly busy shop as well. She made suggestions and gave me such a confidence boost I tried some things I never would have dared to! I cannot thank her enough, it went far beyond just helping me make a purchase!
February 17, 2023
Unprompted review
Reply from FatFace - ELY
Hi Sarah
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received at our Ely Store. We hope you enjoy your new purchases.
Have a great day!
Take care, DW
Really loving the new winter collection
December 11, 2022
Unprompted review
Reply from FatFace - ELY
Good afternoon, Paul
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, JB
Great service in this store everytime…
Great service in this store everytime we visit! Always looks great and this time was very festive the best decorations compared to other clothing shops! Always helpful our favourite fatface
November 16, 2022
Unprompted review
Reply from FatFace - ELY
Good afternoon, Louise
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, JB
Thank you for including teachers in…
Thank you for including teachers in your discount scheme.
October 21, 2022
Reply from FatFace - ELY
Thank you so much for your review. We wish to accommodate for everyone, so that more people can benefit from the FatFace experience! :P - RS
Lovely dress for going out in but too expensive for any mistakes
Lovely dress but Quality Control missed the sleeves varying in tightness of the wrist shirring and slight difference in length. Spoilt the dress for me. It had to go back. The refund went through quite quickly as I returned the dress the following day of receipt. Fat Face did not e-mail me with acknowledgement of receipt or when they made the credit back into my bank account. I think it would have been good to have let me know something.
November 1, 2022
Reply from FatFace - ELY
Hi there, thank you for your review. We appreciate your feedback and your comments have been noted and sent to our design team for future consideration - RS
A mixed bag...
My wife wanted a particular bag from Fat Face for her birthday, so I bought one. It arrived quickly and seemed to be perfect. Unfortunately, she was too impatient, so bought it for herself! Excellent service from Fat Face in Ely, meant that I could return it for a refund without any difficulty. I've now substituted a Christmas present instead.
November 12, 2022
Reply from FatFace - ELY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Easy to order
November 3, 2022
Reply from FatFace - ELY
Thank you for your review. We are happy to hear that you are happy with your shopping experience! - RS
Fatface hoody.
I found the staff friendly & helpful & I was happy with my purchase of a hoody in a different colour to the much loved one from Fatface that I already have. It was a bonus that it happened to be in the sale.
October 19, 2022
Unprompted review
Reply from FatFace - ELY
Hi Sarah,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS
I went into store really unhappy as…
I went into store really unhappy as hadn’t received my order. The MOS I saw in the Ely branch turned my experience from very negative on Fat face to very positive really fantastic service thank you.
October 15, 2022
Reply from FatFace - ELY
Hi Clare,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Great experience
Very happy with my experience at the Ely store today. It is so tidy and well laid out with friendly, helpful staff and a very comfortable and relaxed atmosphere. Thank you.
October 12, 2022
Unprompted review
Reply from FatFace - ELY
Good afternoon Karen,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, MM
I brought a pair of shorts from my…
I brought a pair of shorts from my local store in Ely. They were in the sale which helped. So I new what size fitted me. They had others but not the correct size. So I went online and brought 2 more pairs of shorts again in the sale and correct size. Very happy. Who pays £42 for shorts anyway. Half the material as trousers ! Delivery was on time and guess what they fit :-)
September 13, 2022
Reply from FatFace - ELY
Good Morning Simon,
Thank you for taking the time to write a review. Great to hear you managed to find the shorts on our website and were content with your purchase. Have a the most wonderful day! -KC
Easy to order ,fast delivery ,quality…
Easy to order ,fast delivery ,quality clothing ,enough said 😁
September 6, 2022
Reply from FatFace - ELY
Hello Alan,
Thank you for your review.
I am so pleased to hear that you have had such a positive experience whilst shopping with us.
Have a wonderful day!
Take care, CT
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