It's always a pleasure to shop at FatFace. The clothes are suitable for all ages, being colourful , well-made and reasonably priced. Browsing there is great, with helpful staff on-hand when needed.... See more
Company replied
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This is a great friendly store in beautiful Ely. The staff are always pleasant and happy to help you, advise you or make suggestions. It's a great store as I not only like the quality of their cloth... See more
Company replied
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... See more
Company replied
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
2 Market Place, CB7 4NP, Ely, Cambridgeshire, United Kingdom
- 01353 669125
4.7
Excellent
132 reviews
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Excellent service in every way.
January 9, 2024
Unprompted review
Reply from FatFace - ELY
Hello Kay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Comfortable and good quality clothing
The quality and fit of the clothes are great.
Wide selection.
Particularly love the jumpers, dresses and socks.
December 28, 2023
Reply from FatFace - ELY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy ordering, easy refunds, good products
As my title says, these are the three aspects of shopping that I consider to be the most important things. Friendly staff are a bonus!
December 11, 2023
Reply from FatFace - ELY
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great time shopping with us. I hope you continue to encounter such a great shopping experience with us.
All the best, MM
What I bought I love
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable.
I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I have never been told anywhere before, so I wasn't going to give up getting my 10% off, I ordered online as soon as I got home and luckily the online offer was 20% off!!
But had I seen anything I liked as much at White Stuff, Fatface would have lost over £100
December 12, 2023
Reply from FatFace - ELY
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying the fit and quality of the new dress and skirt that you ordered. I hope you continue to love our products as much as we do.
All the best, MM
It's always great and reliable
November 20, 2023
Reply from FatFace - ELY
Hello Jenny
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff so lovely
Staff so lovely, very helpful - a pleasure to go into shop.
Thank you
November 23, 2023
Reply from FatFace - ELY
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Reply from FatFace - ELY
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Parcel arrived on time and the staff…
Parcel arrived on time and the staff were very friendly on collection. Thank you
November 18, 2023
Reply from FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nice staff
The slippers I bought were big and the assistant at the shop was very helpful and nice.
November 6, 2023
Reply from FatFace - ELY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy returns
Easy returns, no excuses needed if you just didn't like something when tried on. Nice friendly staff.
October 27, 2023
Reply from FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service great products 💯
October 27, 2023
Reply from FatFace - ELY
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! KS
Excellent quality
Excellent quality, extensive ranges, value for money, website is fantastic, delivery is always exceptional and all of the shops I’ve visited are always well stocked and the staff are always friendly and extremely helpful
October 24, 2023
Reply from FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great shorts
Great clothing and prompt deliver to store. Always friendly staff in our local store.
August 11, 2023
Reply from FatFace - ELY
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - SK
Quick delivery
Quick delivery, lovely bikinis and patterns. Had to return one as ordered 2 different sizes for choice. Ely store helpful and polite, quick service.
August 14, 2023
Reply from FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great
It was great till i did get a email when it was at shop so i had to ring to found out
August 8, 2023
Reply from FatFace - ELY
Hi there, Thank you for leaving us review. I'll certainly pass your feedback on to our relevant department. I do apologise for any disappointment caused.
Take care,
-SK
Cute shorts
I ordered khaki chino shorts in the sale, collect at local store. Shorts are lovely and fit nicely (hoping the colour stays true, the last pair faded really quickly…). Staff at my local store were super friendly and helpful. Would recommend.
August 8, 2023
Reply from FatFace - ELY
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Ordered what I thought should be the…
Ordered what I thought should be the correct size for me but it was too big
July 10, 2023
Reply from FatFace - ELY
Thank you for taking the time to leave a review. I'm sorry the products weren't suitable - we have a 30 day returns policy for full price items so you can exchange them for the correct size! CD
The staff were lovely in the Ely branch…
The staff were lovely in the Ely branch today when I took back a purchase that didn’t fit, that was purchased from another Fatface store. When I have more time I’ll be back to choose something else because I am always pleased with Fatface quality and designs.
May 31, 2023
Unprompted review
Reply from FatFace - ELY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your in store shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Great people!!
Great friendly staff and nice clean store. Had my dog with me and he was made very welcome too. Will definitely shop here more often.
May 9, 2023
Reply from FatFace - ELY
Hi Jason
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ELY
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
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