Really fast free delivery to store. Great product at a great price. Very knowledgeable and friendly customer service assistant.
Company replied
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See what reviewers are saying
I wanted to commend the excellent customer service in FatFace Ely -- not just for the particular occasion a couple of Saturdays ago when a member of staff (Angharad?) got a load of new necklaces out o... See more
Company replied
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... See more
Company replied
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
2 Market Place, CB7 4NP, Ely, Cambridgeshire, United Kingdom
- 01353 669125
4.5
Excellent
149 reviews
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Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As expected with style, fit and quality
As expected, pure quality along with the style I like. American flag was my draw but looked even better while on with perfect size fit..
June 14, 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Great experience
Great experience, easy process to place order, and collect from store.
April 23, 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Excellent service
I saw the trousers I wanted online and bought them, to be delivered to my local store. They were readily available when I went to collect them. Very friendly staff.
April 19, 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ELY
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
I bought a batch of shirts
I bought a batch of shirts. These are solid in quite thick fabric, comfy but not soft, and in a unique set of colours : almost pastel reds and pastel blues, and also their check patterns. I really like them.
February 23, 2025
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
I had a great experience at the FatFace…
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to help me find what I needed, even assisting with an online order when something wasn’t available in-store. The process was smooth, and the service came with a smile. While there was a small issue with using a discount card in-store, the online deals made up for it. Overall, fantastic service, and I’ll definitely visit again!
February 1, 2025
Unprompted review
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ely store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
This purchase is a Christmas present, I did look at the boots (which were delivered ahead of schedule) they look very well made and feel a quality product, I'm sure my partner will like them
The staff at the Ely store are a credit to the fat face brand, the store didn't have the correct size in stock but were extremely helpful nevertheless and advised me to check online for home delivery, this is how I purchased the boot's
I will definitely be revisiting the store in the future.
December 9, 2024
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt delivery of perfect Felicity…
Prompt delivery of perfect Felicity ankle boots.
November 13, 2024
Reply from FatFace - ELY
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very easy
Very easy; ordering; collecting and returning. Outfits I kept were great quality. Polite helpful staff.
November 5, 2024
Reply from FatFace - ELY
Hello Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
What a brilliant shop in Ely love going…
What a brilliant shop in Ely love going in there they make you feel at home mo question is to big or small. I could not find teeshirt for hubby the asstiant went on line found it ordered sent to my home brilliant service with a smile when you entrer the shop you shoukd all be proud of your shop Ely cambridge
May 11, 2024
Unprompted review
Reply from FatFace - ELY
Hello Anne
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ely store - this is great to hear. Take care, LE
A well presented store ,with lovely…
A well presented store ,with lovely friendly staff ,and a wonderful choice of clothes
August 28, 2024
Reply from FatFace - ELY
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ELY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ELY
Good afternoon,
Thank you for your 5* review.
We appreciate you taking the time to leave a comment. Its great to hear that your order turned up quickly and your happy with our service. Many thanks-AB.
Extremely pleased with T shirt
Extremely pleased with T shirt. Ordered online for collection at a local store. Every aspect of the experience went smoothly without problems
August 9, 2024
Reply from FatFace - ELY
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service.
Easy to navigate and order my item.
The staff at the Ely store were lovely and friendly and very helpful when I went to collect my bag.
My snoopy bag is amazing!!! So well made and gorgeous!!!
August 14, 2024
Reply from FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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