It's always a pleasure to shop at FatFace. The clothes are suitable for all ages, being colourful , well-made and reasonably priced. Browsing there is great, with helpful staff on-hand when needed.... See more
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This is a great friendly store in beautiful Ely. The staff are always pleasant and happy to help you, advise you or make suggestions. It's a great store as I not only like the quality of their cloth... See more
Company replied
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... See more
Company replied
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
2 Market Place, CB7 4NP, Ely, Cambridgeshire, United Kingdom
- 01353 669125
4.7
Excellent
132 reviews
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So helpful and friendly
What lovely service I received in here . Friendly and helpful . They were really interested in what I wanted and went out their way to show me items they thought I would like . They took time to ask me my style and colours I liked . 10 out of 10 .
June 20, 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ely fatace.
Ely fatace.
Great staff...Dawn...Angharad...Heather..
All worked together to provide me with great service and we all had a laugh too!
Will be calling in again soon x
June 25, 2025
Unprompted review
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Terrible experiance
Terrible experiance. I ordered a hoodie on 8th June 2025, meant to be delivered to the shop in a few days but received an e-mail that delivery is delayed. Went to the shop to check in person, the shop assistant checked with the customer service and they don't have that hoodie in a werehouse and they have no idea when it could be shipped from the supplier. We ordered it so we have a present for Father's Day (on 15th June), and we had to buy something else instead. Still no news about our order. Why offer delivery to be ready for a pick up in a couple of days if the item is not even available? Absolute joke and a terrible service. Not the Ely shop's fault. It's the online ordering service that lacks any organisation and knowledge about their own stock.
June 15, 2025
Reply from FatFace - ELY
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your original order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As expected with style, fit and quality
As expected, pure quality along with the style I like. American flag was my draw but looked even better while on with perfect size fit..
June 14, 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Great experience
Great experience, easy process to place order, and collect from store.
April 23, 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Excellent service
I saw the trousers I wanted online and bought them, to be delivered to my local store. They were readily available when I went to collect them. Very friendly staff.
April 19, 2025
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ELY
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
I bought a batch of shirts
I bought a batch of shirts. These are solid in quite thick fabric, comfy but not soft, and in a unique set of colours : almost pastel reds and pastel blues, and also their check patterns. I really like them.
February 23, 2025
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
I had a great experience at the FatFace…
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to help me find what I needed, even assisting with an online order when something wasn’t available in-store. The process was smooth, and the service came with a smile. While there was a small issue with using a discount card in-store, the online deals made up for it. Overall, fantastic service, and I’ll definitely visit again!
February 1, 2025
Unprompted review
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ely store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
This purchase is a Christmas present, I did look at the boots (which were delivered ahead of schedule) they look very well made and feel a quality product, I'm sure my partner will like them
The staff at the Ely store are a credit to the fat face brand, the store didn't have the correct size in stock but were extremely helpful nevertheless and advised me to check online for home delivery, this is how I purchased the boot's
I will definitely be revisiting the store in the future.
December 9, 2024
Reply from FatFace - ELY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt delivery of perfect Felicity…
Prompt delivery of perfect Felicity ankle boots.
November 13, 2024
Reply from FatFace - ELY
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very easy
Very easy; ordering; collecting and returning. Outfits I kept were great quality. Polite helpful staff.
November 5, 2024
Reply from FatFace - ELY
Hello Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
What a brilliant shop in Ely love going…
What a brilliant shop in Ely love going in there they make you feel at home mo question is to big or small. I could not find teeshirt for hubby the asstiant went on line found it ordered sent to my home brilliant service with a smile when you entrer the shop you shoukd all be proud of your shop Ely cambridge
May 11, 2024
Unprompted review
Reply from FatFace - ELY
Hello Anne
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ely store - this is great to hear. Take care, LE
A well presented store ,with lovely…
A well presented store ,with lovely friendly staff ,and a wonderful choice of clothes
August 28, 2024
Reply from FatFace - ELY
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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