My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assi... See more
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The shop was busy (Saturday afternoon) and I had to return something which was too small for my granddaughter. I was served by the most charming polite and gracious young woman who could not have don... See more
Company replied
Ordering very satisfactory. Store pick up less so. Queue in store which someone just bypassed and got served, then, I presume, a new staff member wanted more than my email reminder. Thankfully I was... See more
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I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection th... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
52 Church Street, TR11 3DS, Falmouth, Cornwall, United Kingdom
- 01326 317104
4.5
Excellent
65 reviews
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My purchase was supposed to arrive in two days
My purchase was supposed to arrive in store on Sunday 6th October but I am still waiting today 11th October with no explnation<
October 11, 2024
Reply from FatFace - FALMOUTH 2
Hello Mark
Thank you for your review.
I am really sorry to hear that your order hasn't arrived in store, I can understand that this is disappointing.
Please email fatfacereviews@mail.fatface.com and a member of our friendly team will reach out to you and help resolve your query.
Take care, LE
Ease of ordering, delivery and returns
I was impressed with the ease of ordering, flexible delivery options (which include free delivery to a store) and returning (they even include a returns label). My refund was also processed promptly. Regrettably, I had to return a lovely linen shirt which was too short in the body.
August 21, 2024
Reply from FatFace - FALMOUTH 2
Hello Christian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service in shop and website.
Great service in shop who pointed me to the website for size they hadn’t got in stock. Website was easy to navigate and delivered quickly the exact item I wanted.
August 16, 2024
Reply from FatFace - FALMOUTH 2
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FALMOUTH 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Reply from FatFace - FALMOUTH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FALMOUTH 2
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Found some nice trousers in the sale…
Found some nice trousers in the sale that I liked at a good price!
April 23, 2024
Reply from FatFace - FALMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service
Easy to order a birthday gift for a family member and very reasonably priced
Very easy to order which is good for me
March 24, 2024
Reply from FatFace - FALMOUTH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have enjoyed using our service. We look forward to welcoming you back soon.
Take care. -GM
Lovely products & helpful staff
Lovely products, spacious changing room, Ally was very helpful & friendly not just with the products but with local information too!
March 30, 2024
Reply from FatFace - FALMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly Fatface
The clothes are good quality and reasonably priced. Staff are friendly and helpful and the changing rooms in Falmouth are wonderful and spacious.
March 8, 2024
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello Mary
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Falmouth store - this is great to hear. Take care, LE
Orders always dealt with promptly
Orders always dealt with promptly, staff friendly and helpful, great quality items.
February 7, 2024
Reply from FatFace - FALMOUTH 2
Good morning, Tracey.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Falmouth store.
Take care, JB
I always shop at fat face the quality…
I always shop at fat face the quality is fantastic and I wait for sales to come on this is great and helps me save and get more for my money
January 5, 2024
Reply from FatFace - FALMOUTH 2
Hello Eleanor
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
I had to return a pair of boots and wanted to exchange them for something else the staff at Falmouth fat face were fantastic so helpful and kind.
December 31, 2023
Reply from FatFace - FALMOUTH 2
Hello Erika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I purchased a Jumper for my husbands…
I purchased a Jumper for my husbands birthday, unfortunately it was to big, I couldn't find the receipt. I took it back for an exchange I they were very good about it and was able to exchange with no problem. Thank you would shop there again
December 21, 2023
Unprompted review
Reply from FatFace - FALMOUTH 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found your experience in the Falmouth store to be so good. I will be sure to pass on your comments to the team.
All the best, MM
Quality product, fair price, great service
I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection the next day.
November 12, 2023
Reply from FatFace - FALMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The shop helped by explaining how good…
The shop helped by explaining how good on-line ordering was … i triedit and got what i d been after for a while… it arrived on time, fits perfectly… very happy
November 3, 2023
Reply from FatFace - FALMOUTH 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found ordering to be easy and that the crew in our Falmouth store were able to assist you. I will be sure to pass on your lovely review to them.
Take care, MM
Friendly staff and great clothes
September 5, 2023
Reply from FatFace - FALMOUTH 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I'll be sure to pass on your lovely comments about the Falmouth store crew, too! Take care – LB
Cool calm professional service.
The shop was busy (Saturday afternoon) and I had to return something which was too small for my granddaughter. I was served by the most charming polite and gracious young woman who could not have done more to deal with my return. I accepted a refund via a voucher to which I added more to make the voucher (a gift for my granddaughter) up to £50. She was cool and calm and handled the quite complicated transaction quickly and in with attention to detail. A delight to listen to her polite and courteous manner. Her name is Holly and I hope she is valued by the company.
August 26, 2023
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
A feel good experience throughout
This brand creates clothing that people can actually wear and feel comfortable in. The fabrics are soft and made from a lot of natural fibres or recycled ones. The designs range from very casual to something special for an occasion or night out. Nothing is garish. Colour palettes are beautifully chosen to reflect the seasons and nature. I love that I can buy something every season and build up a collection over time that always works for me. I don’t like “fast fashion” so I don’t like brands which look dated before the garments have had any wear out of them.
The stores are very attractively presented with their signature rustic, rugged style. The soundtrack is not overpowering, it has a laid back, easy going vibe. The staff are friendly, cheerful and lovely people.
The website is easy to navigate and the clothing is presented by models of all age groups, body types and ethnicities (often for each garment too) which is great.
August 12, 2023
Reply from FatFace - FALMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Hubby's new cargo shorts
Ordered new cargo shorts and summer shirt for hubby.
Requested delivery to holiday place. Arrived quickly . Really pleased
August 15, 2023
Reply from FatFace - FALMOUTH 2
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care – KS
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