My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assi... See more
Company replied
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The shop was busy (Saturday afternoon) and I had to return something which was too small for my granddaughter. I was served by the most charming polite and gracious young woman who could not have don... See more
Company replied
Ordering very satisfactory. Store pick up less so. Queue in store which someone just bypassed and got served, then, I presume, a new staff member wanted more than my email reminder. Thankfully I was... See more
Company replied
I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection th... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
52 Church Street, TR11 3DS, Falmouth, Cornwall, United Kingdom
- 01326 317104
4.7
Excellent
71 reviews
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Bought some cute Christmas presents for…
Bought some cute Christmas presents for my family here after a roadtrip around Cornwall, the staff was super friendly, special thanks to Luke for helping me pick out what I needed
November 14, 2024
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and Helpful Staff
My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assistant in the shop remarked on how good the one I’d selected looked on him. She was really helpful in pointing us to other items I wanted to look at too. I wouldn’t hesitate to go there again – the staff were really friendly and gave genuine feedback.
November 11, 2024
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
excellent customer experience
excellent customer experience, managed to get some personalised assistance from Alison as she helped me with some secret santa presents and we settled on the 12 days of socks, which were funny and just perfect.
November 8, 2024
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello Russell
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still waiting for the skirt after I…
Still waiting for the skirt after I took time off work to collect it, only to be told it had been sent somewhere else!!!!
October 14, 2024
Reply from FatFace - FALMOUTH 2
Hello there
Thank you for taking the time to leave your review.
I am really sorry to hear that you haven't received your order, I can understand that this is disappointing.
Please email fatfacereviews@mail.fatface.com for assistance with this. A member of our friendly team will be happy to help.
Take care, LE
Reply from FatFace - FALMOUTH 2
Hello Adrian
Thank you for taking the time to leave your review. I am sorry to hear that you still haven't received your order.
Please email our friendly team at fatfacereviews@mail.fatface.com and we can help.
Take care, LE
My purchase was supposed to arrive in two days
My purchase was supposed to arrive in store on Sunday 6th October but I am still waiting today 11th October with no explnation<
October 11, 2024
Reply from FatFace - FALMOUTH 2
Hello Mark
Thank you for your review.
I am really sorry to hear that your order hasn't arrived in store, I can understand that this is disappointing.
Please email fatfacereviews@mail.fatface.com and a member of our friendly team will reach out to you and help resolve your query.
Take care, LE
Ease of ordering, delivery and returns
I was impressed with the ease of ordering, flexible delivery options (which include free delivery to a store) and returning (they even include a returns label). My refund was also processed promptly. Regrettably, I had to return a lovely linen shirt which was too short in the body.
August 21, 2024
Reply from FatFace - FALMOUTH 2
Hello Christian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service in shop and website.
Great service in shop who pointed me to the website for size they hadn’t got in stock. Website was easy to navigate and delivered quickly the exact item I wanted.
August 16, 2024
Reply from FatFace - FALMOUTH 2
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FALMOUTH 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Reply from FatFace - FALMOUTH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FALMOUTH 2
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Found some nice trousers in the sale…
Found some nice trousers in the sale that I liked at a good price!
April 23, 2024
Reply from FatFace - FALMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service
Easy to order a birthday gift for a family member and very reasonably priced
Very easy to order which is good for me
March 24, 2024
Reply from FatFace - FALMOUTH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have enjoyed using our service. We look forward to welcoming you back soon.
Take care. -GM
Lovely products & helpful staff
Lovely products, spacious changing room, Ally was very helpful & friendly not just with the products but with local information too!
March 30, 2024
Reply from FatFace - FALMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly Fatface
The clothes are good quality and reasonably priced. Staff are friendly and helpful and the changing rooms in Falmouth are wonderful and spacious.
March 8, 2024
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello Mary
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Falmouth store - this is great to hear. Take care, LE
Orders always dealt with promptly
Orders always dealt with promptly, staff friendly and helpful, great quality items.
February 7, 2024
Reply from FatFace - FALMOUTH 2
Good morning, Tracey.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Falmouth store.
Take care, JB
I always shop at fat face the quality…
I always shop at fat face the quality is fantastic and I wait for sales to come on this is great and helps me save and get more for my money
January 5, 2024
Reply from FatFace - FALMOUTH 2
Hello Eleanor
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
I had to return a pair of boots and wanted to exchange them for something else the staff at Falmouth fat face were fantastic so helpful and kind.
December 31, 2023
Reply from FatFace - FALMOUTH 2
Hello Erika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I purchased a Jumper for my husbands…
I purchased a Jumper for my husbands birthday, unfortunately it was to big, I couldn't find the receipt. I took it back for an exchange I they were very good about it and was able to exchange with no problem. Thank you would shop there again
December 21, 2023
Unprompted review
Reply from FatFace - FALMOUTH 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found your experience in the Falmouth store to be so good. I will be sure to pass on your comments to the team.
All the best, MM
Quality product, fair price, great service
I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection the next day.
November 12, 2023
Reply from FatFace - FALMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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