My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assi... See more
Company replied
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The shop was busy (Saturday afternoon) and I had to return something which was too small for my granddaughter. I was served by the most charming polite and gracious young woman who could not have don... See more
Company replied
Ordering very satisfactory. Store pick up less so. Queue in store which someone just bypassed and got served, then, I presume, a new staff member wanted more than my email reminder. Thankfully I was... See more
Company replied
I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection th... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
52 Church Street, TR11 3DS, Falmouth, Cornwall, United Kingdom
- 01326 317104
4.5
Excellent
65 reviews
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Well made and comfortable
My dungarees are well-made and comfortable; the fit is true to size(I bought a10). Versatile, cropped length, I will be able to wear with boots during the winter and trainers during the summer.
July 11, 2023
Reply from FatFace - FALMOUTH 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us . Take care – KS
Reply from FatFace - FALMOUTH 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your dress. Have a Great day – KS
Brilliant love shopping on fat face…
Brilliant love shopping on fat face website so easy,and quick delivery
April 27, 2023
Reply from FatFace - FALMOUTH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Helpful staff
When my branch didnot have the socks I wanted they advised me to go online and click and collect. This worked perfectly and I also bought some slippers! Lovely staff!
April 21, 2023
Reply from FatFace - FALMOUTH 2
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really quick delivery
Really quick delivery. Excellent service in shop when I had to return an item
April 19, 2023
Reply from FatFace - FALMOUTH 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Falmouth store - this is great to hear. Take care, BP
Ordered online and was delighted to see…
Ordered online and was delighted to see that collect in store was back in my local store. Was kept well informed about my order which arrived within about 5 days from ordering.
March 25, 2023
Reply from FatFace - FALMOUTH 2
Hello Karen, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Very good service
Rang to enquire what was available and Holly kept an item back for me, for which I was very grateful.
January 4, 2023
Unprompted review
Reply from FatFace - FALMOUTH 2
Hi Alastair, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A lovely jumper in a great colour teal…
A lovely jumper in a great colour teal green. The stitch was really different and a good true to size fit.
November 21, 2022
Reply from FatFace - FALMOUTH 2
Good afternoon, Pam
Thank you for your feedback regarding your recent online order. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
I love going into this shop.
I love going into this shop.
The staff are very friendly and helpful, not at all pushy which allows me to have a wander around looking at everything on display.
It is very rare that I or my husband leave the shop without having found something we liked !
Just as an aside the view from the window in the back is fabulous.
September 16, 2022
Reply from FatFace - FALMOUTH 2
Hi Elaine, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff really chatty and friendly
Staff really chatty and friendly. Made us feel very welcome.
August 5, 2022
Reply from FatFace - FALMOUTH 2
Good Morning,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Fatface Falmouth brilliant.
I visited Fatface in Falmouth Cornwall and had to write and say the assistants in the shop were top notch. Extremely helpful and friendly, a credit to Fatface. Without trying to embarrass them, Emmy and Holly were brilliant, many thanks.
May 1, 2022
Unprompted review
Reply from FatFace - FALMOUTH 2
Hi Paul, thank you for your lovely review on the Falmouth Store - this is wonderful to hear and your feedback will be passed on to the team :) - LE
Returns in store
I bought a selection of items on line. Different sizes for fit etc. Returned a couple of them to my local FatFace store in Falmouth. All worked seamlessly. The assistant was lovely, friendly and chatty. The refund went straight back into my account. Perfect. Love FatFace :)
April 22, 2022
Reply from FatFace - FALMOUTH 2
Hi Nichola, it is so great to hear you had a hassle free experience in Falmouth, this is super to hear! Take care, LE
Falmouth store
Falmouth store
Very helpful staff. Lovely shop
Good range stock
April 15, 2022
Unprompted review
Reply from FatFace - FALMOUTH 2
Good Morning Diane
Thank you for your 5* review and for taking the time to pass on feedback regarding your recent experience in our Falmouth store.
Please be assured that this will be passed onto the crew members involved for you.
Happy Easter. - EP
Always buy from fat face
Always buy from fat face, it just has the perfect fit.
My husband only ever wears their polo shirts, the quality is fantastic x
February 7, 2022
Reply from FatFace - FALMOUTH 2
Hello Julie,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received from us and pleased to hear your husband loves our polo shirts. LM
Very functional and beautiful clothing
Very functional and beautiful clothing. Staff that are always happy to talk and are genuine.
January 30, 2022
Reply from FatFace - FALMOUTH 2
Hiya,
Thank you for taking the time to leave us a review and that you happy with the service you receive. LM
Had ordered a vest top on line a pair…
Had ordered a vest top on line a pair of dungarees arrived I took them back to the store and the lad couldn’t have been more helpful apologised profusely and refunded money he did offer to reorder but it was too late as they were going to be a present
December 2, 2021
Unprompted review
Reply from FatFace - FALMOUTH 2
Hi Maureen,
Thank you for your 5* review.
I am really sorry that the wrong item was sent out to you but I am very glad that you are happy with the service you received and they were able to quickly refund you.
I will ensure this feedback gets passed on and hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
Very friendly helpful service
Very friendly helpful service. Very happy with the dress and jumper I purchased
November 30, 2021
Reply from FatFace - FALMOUTH 2
Hi Susan,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store and that you love your items. We will ensure that your feedback is passed on. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
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