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FatFace - GLASGOW 3 Reviews 190

TrustScore 5 out of 5

4.8

Unit 4 185/221 Buchanan Street, G1 2JZ Glasgow, Lanarkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Buchanan Street, Glasgow store ordered for me. Staff do not hesitate to assist and are extremely helpful. Shirt I bought is exactly the right fit for me giving a flattering flow, quality great and a... See more

Company replied

Rated 5 out of 5 stars

Fat face shops always look lovely, both the stock and design of the shop, the changing rooms are great and spacious and the design is fun. The staff are always lovely too, and helpful. I'm rediscoveri... See more

Company replied

Rated 5 out of 5 stars

Visited the store, on the 22nd of February, to buy a pair of jeans that i love from FatFace. Unfortunately they didn't have my size in stock but the lovely, helpful girl Natalie sourced one for me an... See more

Company replied

Rated 4 out of 5 stars

Picked up ordered items from Buchanan Street, Glasgow branch. Process very easy, tried on jacket and it was a good fit, staff gave me a bag to get it home, as on line order bag damaged upon opening.... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 4 185/221 Buchanan Street, G1 2JZ, Glasgow, Lanarkshire, United Kingdom

  • 01413 532862

4.8

Excellent

TrustScore 5 out of 5

190 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Quick and easy pickup

December 4, 2025
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Reply from FatFace - GLASGOW 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Great customer service

Great customer service, no problem returning goods.

November 20, 2025
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Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always very pleasant

Always very pleasant, polite and knowledgeable. Items are with you at earliest opportunity and no problem to return.

November 20, 2025
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Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always tend to get my jumpers from fat…

Always tend to get my jumpers from fat face as the quality is good and they wash well

October 26, 2025
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Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Big Fat 5/5.

Big Fat 5/5.
Great quality clothes and a fantastic selection.
Got exactly what I'd been looking for for ages, at a really good price.

October 1, 2025
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Reply from FatFace - GLASGOW 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Items were ready to collect quickly

Items were ready to collect quickly. The items were good quality and fitted well. Staff were helpful and courteous.

September 3, 2025
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Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Prompt service

Prompt service.
Item was delivered to shop as expected.

September 7, 2025
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Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Picked up online order from Buchanan…

Picked up ordered items from Buchanan Street, Glasgow branch. Process very easy, tried on jacket and it was a good fit, staff gave me a bag to get it home, as on line order bag damaged upon opening. It was more convenient when we still had a branch at Silverburn Glasgow, but still doable.

September 3, 2025
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Reply from FatFace - GLASGOW 3

We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE

Rated 5 out of 5 stars

Good service and great quality clothing.

Had a delay with my order but customer services kept me informed and was delighted with it when it arrived.
Friendly and professional service. 😀👍

August 30, 2025
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service

Great customer service

September 3, 2025
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Brilliant

I am a customer before

June 13, 2025
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great product.

Great service. And a great product, never disappointed.

June 5, 2025
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Beautiful little bag

Beautiful, well made little bag. Very happy. Picked up in store, staff were pleasant and helpful. Thank you

May 11, 2025
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Brilliant!

Good, quality range of clothing. Great sales with attractive reductions. Great,cfast, efficient service and easy to use website. Shops good too with friendly, helpful staff.

April 19, 2025
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Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CT

Rated 5 out of 5 stars

Helpful

Helpful , pleasant staff

April 18, 2025
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Visited Glasgow buchanan street

Visited Glasgow buchanan street
Lucy was really kind when i asked if accept blue light.

Store was clean as smart as always

April 11, 2025
Unprompted review
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Glasgow store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 2 out of 5 stars

Problems in returning items bought from a gift card.

Purchased online with a gift card. Topped up the card to make the full payment. One item was not suitable so had to return. Returned via a high street store and decided on another top to swap out. The store informed I would be fully refunded the cost of the original top and that I would have to pay for the new top separately.
I was in fact only partially refunded and then received a top up gift card making up the difference. Meaning, I paid extra for a top I didn't really want, and received £10.50 in gift vouchers that I cannot realistic use..
I cannot return the new top as I had removed the tags. All very frustrating, and a process that is more confusing than American politics.

Sort it out folks...

March 28, 2025
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Reply from FatFace - GLASGOW 3

Hello Kevin
Thank you for taking the time to leave your review. We can confirm that you will always be refunded via your original payment method. If you paid for an item and paid part gift card, you will be refunded that same way, and a new gift card will be issued.
If you would like to discuss this further, please do reach out to us.
Take care, LE

Rated 5 out of 5 stars

I recently shopped in fatface glasgow…

I recently shopped in fatface glasgow and the employee who helped me was grace! she was excellent at helping me pick out the perfect gift for my dad. She talked me through their best products and effectively helped me complete my order!

March 21, 2025
Unprompted review
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Glasgow store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I ordered 2 different pairs of…

I ordered 2 different pairs of earrings. They were delivered quickly and look exactly the same on the website. Would highly recommend their jewellery.

January 17, 2025
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Love fatface

Love fatface. Clothing is so different from other high street shops.

December 11, 2024
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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