Buchanan Street, Glasgow store ordered for me. Staff do not hesitate to assist and are extremely helpful. Shirt I bought is exactly the right fit for me giving a flattering flow, quality great and a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fat face shops always look lovely, both the stock and design of the shop, the changing rooms are great and spacious and the design is fun. The staff are always lovely too, and helpful. I'm rediscoveri... See more
Company replied
Visited the store, on the 22nd of February, to buy a pair of jeans that i love from FatFace. Unfortunately they didn't have my size in stock but the lovely, helpful girl Natalie sourced one for me an... See more
Company replied
Picked up ordered items from Buchanan Street, Glasgow branch. Process very easy, tried on jacket and it was a good fit, staff gave me a bag to get it home, as on line order bag damaged upon opening.... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 185/221 Buchanan Street, G1 2JZ, Glasgow, Lanarkshire, United Kingdom
- 01413 532862
4.8
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting on my returned item…
Still waiting on my returned item (returned to store on the 12th May) to be credited back to my account.
May 11, 2024
Reply from FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave us this review.
I am sorry to hear you are awaiting a refund from us.
In cohesion to our returns policy, refunds will be processed within 14 days of us receiving your return. This delivery date can be determined using your tracking service.
Once processed, we’ll send you an email to confirm it’s all gone through. For the full policy, please visit our 'Returns' page on our website.
Take care. -GM
Reply from FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had positive shopping experiences with us. We look forward to welcoming you back soon!
Take care. -GM
Well made good quality clothing
Well made good quality clothing, fast delivery, quick refund if required .
May 8, 2024
Reply from FatFace - GLASGOW 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality guaranteed
Ease of online ordering and in-store collection. Store well stocked and staff pleasant & efficient Quality of clothing always a constant.
May 8, 2024
Reply from FatFace - GLASGOW 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Blue Patchwork Dress
I absolutely love this dress. I've not worn it yet, only tried it on. It is really comfortable and it's a nice shade of blue. I'm just over 5'4 and it comes just below mid calf, and between sizes 10/12 - the 10 was a perfect fit. Great that it has pockets. The only downside for me is that the sleeves are a bit too puffy, but I'm hoping after a couple of wears and washes they'll not be so bad. Got it in the sale for £30 so I'm very happy.
May 6, 2024
Reply from FatFace - GLASGOW 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The joy of actual in-person shopping
Fat face shops always look lovely, both the stock and design of the shop, the changing rooms are great and spacious and the design is fun. The staff are always lovely too, and helpful. I'm rediscovering actual shopping rather than doing everything online, so much nicer to see the shop, talk to staff and feel the fabrics!
May 8, 2024
Reply from FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Nothing is a problem
Nothing is a problem. Staff are exceptionally helpful and quality of purchase was great.
May 1, 2024
Reply from FatFace - GLASGOW 3
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found the crew in our Glasgow store to be so helpful during your visit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Very friendly and helpful staff.
April 20, 2024
Reply from FatFace - GLASGOW 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Good Service
Staff were friendly and helpful when I went in to collect my sweatshirt and I’m happy with the quality of it
April 8, 2024
Reply from FatFace - GLASGOW 3
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found the crew in our Glasgow store to be so friendly and helpful when collecting your order and that you love the quality of this. I hope you continue to enjoy our products as much as we do.
All the best, MM
Ordered on line and within the time…
Ordered on line and within the time frame my top was ready for pick up . Pick up took a couple of minutes in store . Girl was really friendly and cheerful.
April 3, 2024
Reply from FatFace - GLASGOW 3
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Reply from FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Fab service
I love your clothes and for the first time I had to take something back. The girl in your Buchanan st store was so helpful and pleasant. Top marks.
March 22, 2024
Reply from FatFace - GLASGOW 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
First class experience!
Order made very easily on line. Constant communication re when wouldbe in store. Collection experience first class. Assistants absolutely lovely and helpful.
March 22, 2024
Reply from FatFace - GLASGOW 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great company and quality clothing
Excellent website; easy to navigate. Orders received exactly when advised. Products are of excellent quality- both men and women’s clothing.
Returns are easy and quickly executed.
Staff in Glasgow store helpful.
March 17, 2024
Unprompted review
Reply from FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such an overall positive shopping experience wish us. We look forward to welcoming you back soon!
Take care. -GM
Helpful curteous staff
February 10, 2024
Reply from FatFace - GLASGOW 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Service On time delivery and efficient service…
On time delivery and efficient service on collection
February 12, 2024
Reply from FatFace - GLASGOW 3
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
The website is easy to use and the…
The website is easy to use and the staff at the Glasgow Buchanan St branch are always helpful, friendly and efficient. My favourite place to shop for years now. I just love their style and the fit is always good.
January 31, 2024
Reply from FatFace - GLASGOW 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love this Coat 💙
Had ordered this coat online but was too big phoned Glasgow store to check if they had size I required . Staff were very pleasant and helpful I drove 40 miles to exchange so must have been very happy with my purchase.
January 19, 2024
Reply from FatFace - GLASGOW 3
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
The Fatface website is easy to…
The Fatface website is easy to negotiate and delivery is always prompt. It was very straightforward to return one item and my money was refunded promptly too.
January 18, 2024
Reply from FatFace - GLASGOW 3
Hi there,
Thank you for taking the time to leave your 5*review.
We are delighted to read you have enjoyed using our service. I am sorry to hear one item was not suitable.
We look forward to welcoming you back soon.
Take care. -GM
Great product and staff were extremely…
Great product and staff were extremely helpful.
January 10, 2024
Reply from FatFace - GLASGOW 3
Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.