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FatFace - GLASGOW 3 Reviews 190

TrustScore 5 out of 5

4.8

Unit 4 185/221 Buchanan Street, G1 2JZ Glasgow, Lanarkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Buchanan Street, Glasgow store ordered for me. Staff do not hesitate to assist and are extremely helpful. Shirt I bought is exactly the right fit for me giving a flattering flow, quality great and a... See more

Company replied

Rated 5 out of 5 stars

Fat face shops always look lovely, both the stock and design of the shop, the changing rooms are great and spacious and the design is fun. The staff are always lovely too, and helpful. I'm rediscoveri... See more

Company replied

Rated 5 out of 5 stars

Visited the store, on the 22nd of February, to buy a pair of jeans that i love from FatFace. Unfortunately they didn't have my size in stock but the lovely, helpful girl Natalie sourced one for me an... See more

Company replied

Rated 4 out of 5 stars

Picked up ordered items from Buchanan Street, Glasgow branch. Process very easy, tried on jacket and it was a good fit, staff gave me a bag to get it home, as on line order bag damaged upon opening.... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 4 185/221 Buchanan Street, G1 2JZ, Glasgow, Lanarkshire, United Kingdom

  • 01413 532862

4.8

Excellent

TrustScore 5 out of 5

190 reviews

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1-star

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Rated 5 out of 5 stars

Ordered on line

Ordered on line, size was spot on for a 6foot 1” man, the quality of the item was great 👍

January 7, 2024
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear your feedback regarding sizing and quality. We hope you love your purchase.

Take care. -GM

Rated 5 out of 5 stars

Very happy with my new jeans

Very happy with my new jeans, dressing gown and socks. Excellent quality and I’m short and the 10s jeans from Fat Face always fit me perfectly, which is not easy as I am 5’2 and at times struggle to get a good fit in jeans.

Quick and easy delivery, always find it easy to return if I buy 2 sizes which is a big plus.

Bought these online but always find the staff in Glasgow Buchanan Street excellent, I have been in store too this month.

January 8, 2024
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Good morning,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC

Rated 5 out of 5 stars

Great service

Great service. Staff all lovely.
Husband didn’t like the item and the return was no bother.

December 9, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello Carla
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great website and great selection of…

Great website and great selection of choices to choose from good quality and value for money

December 6, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Friendly and helpful staff

Easy to order, quick delivery to shop even though run up to Christmas. Staff very helpful and friendly as always at Glasgow Buchanan St. I also had something to return with was easy and money in my account quickly.

December 3, 2023
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Reply from FatFace - GLASGOW 3

Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

My wife and I have enjoyed shopping at…

My wife and I have enjoyed shopping at Fat Face from Inverness to London UK.The styles,quality and price has kept us coming back over the past many years.Always found staff knowledgeable and pleasant.Now we have Fat Face in Canada we will be regular customers.Rescently did on line shopping.It was a breeze.Product deliver on time for Christmas.Thankyou.

December 1, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Love the clothes but don't Carry the…

Love the clothes but don't Carry the larger sizes in store. Had to order from the website.

December 6, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Beautiful colours and prints

Beautiful colours and collections tops colours to match love this store

December 6, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Fast and efficient delivery to store in…

Fast and efficient delivery to store in town

December 6, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 4 out of 5 stars

Helpful friendly staff

Staff helpful and was easy to return item when I had changed my mind.

November 29, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello

Thank you for your 4* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Good quality

Good quality. My last pair of jeans lasted for years. Still wear them.

November 30, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Beautiful

Love my top. I have several of them now and really enjoy wearing them.

November 30, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP

Rated 5 out of 5 stars

Great Service 👍

November 29, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Use FF for the majority of my clothes…

Use FF for the majority of my clothes and won’t be changing that. Long may your quality reign.

November 19, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Good afternoon, Michael.

Thank you for your feedback regarding your recent online order.

It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

Rated 3 out of 5 stars

Bomber knitted cardigan

The cardigan I ordered was excellent quality, but unfortunately the medium size I ordered was too big. I returned item to the shop and was given a refund. The lady I dealt with in the shop was very helpful.
I intend to order the item in a smaller size.
I would recommend to down size if ordering this garment.

November 25, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hi there, thank you for taking the time to leave your review. I am sorry to hear the item was the wrong size, but pleased the store were able to help you with this.

Take care, LE

Rated 5 out of 5 stars

Caring Expertise

A warm welcome; Informed advice from staff good listeners; expertise to assist size change & and good quality clothing product (puffer jacket)

November 23, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Good afternoon, Alan.

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Glasgow store.

Take care, JB

Rated 5 out of 5 stars

Exactly the dungarees I wanted

Exactly the dungarees I wanted. It is perfect fit, slim leg. I can’t wait to wear it. Fatface dungarees are perfect!!!

November 21, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great quality

Nice clothes, helpful staff.

November 13, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Collection at the store was made easy

Collection at the store was made easy. Staff were friendly and helpful. Good atmosphere in store. One point of constructive criticism would be to improve the quality of the lighting in the changing rooms, which is very unflattering.

November 1, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

I ordered through the website which was…

I ordered through the website which was really straight forward! I was kept up to date with my order. Quality excellent as always. Pickup went very smoothly in the shop where the staff were efficient, very helpful and friendly.

November 5, 2023
FatFace - GLASGOW 3 logo

Reply from FatFace - GLASGOW 3

Good afternoon, Alison.

Thank you for leaving us this review about your Click n' Collect shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon either on line or in store.

Take care, JB

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