Staff were really patient with my decision. Slippers are very fluffy ( gorgeous) but I felt came up on the small side. I ordered my normal size in case they fitted better than the next size up to chec... See more
Company replied
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See what reviewers are saying
It is such a lovely atmosphere walking into FatFace in Godalming High Street. The staff are always friendly, welcoming and extremely helpful. The shop has been set-up really nice and I love the style... See more
Company replied
What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable. Jessie knows the stock so well, & showed me pieces I’d not noticed and helpe... See more
Company replied
Easy online and helpful, friendly in store service. I bought the dungarees (baggy, easy to wear soft denim and deceptively feminine,) which are a great price and my usual purchase of three for the p... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
54/56 High Street, GU7 1DY, Godalming, Surrey, United Kingdom
- 01483 527549
4.7
Excellent
138 reviews
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Great personal service from staff
Staff were really patient with my decision. Slippers are very fluffy ( gorgeous) but I felt came up on the small side. I ordered my normal size in case they fitted better than the next size up to check. The larger size suited my needs in the end. Thank you
September 28, 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Item ordered simply hasn't turned…
Item ordered simply hasn't turned up...with no update or reason provide
September 26, 2026
Reply from FatFace - GODALMING
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Customer service was excellent
Customer service was excellent - both members of staff in store were friendly and helpful!
September 4, 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Return no problem
Return no problem, wrong size, my fault, I lost weight 👍. Changed for different shirt in the right size. All good. Staff always helpful.
August 29, 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great staff and a lovely atmosphere
It is such a lovely atmosphere walking into FatFace in Godalming High Street. The staff are always friendly, welcoming and extremely helpful. The shop has been set-up really nice and I love the style of clothing.
August 18, 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and helpful staff
Friendly and helpful staff, always greeted with a smile and a hello.
August 18, 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I’m a Fat Face Faithful
Lovely to have a local store. Staff are friendly and helpful. Easy to collect items ordered online as well as buy from the store and very convenient to return items too. I found some great sale bargains recently! Always good quality, stylish and very wearable.
August 13, 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick delivery to Godalming
Online order ready for collection within 48 hours at the local Fatface shop. I ordered 3 dresses that were reduced. Just love the fit and quality.
August 14, 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I returned a jacket
I returned a jacket, bought last year but one which had strange patches on it when I washed in a cool wash. The staff were very helpful and offered a credit note.
May 12, 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Clothes and shoes lovely and the shop…
Clothes and shoes lovely and the shop staff are always very helpful.
May 5, 2026
Reply from FatFace - GODALMING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service plus efficient…
Great customer service plus efficient returns process.
May 1, 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love shopping in Godalming fatface…
I love shopping in Godalming fatface store. The shop is cool and airy with lovely staff. Theres lots of room in the changing rooms and good lighting.
Theres always a great range of clothes and the quality is super.
April 8, 2026
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothing
Bought some lovely winter jumpers and long sleeved t-shirts. Great quality, stylish. Had many compliments. Recommend.
December 29, 2025
Reply from FatFace - GODALMING
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Easy ordering and lovely staff in…
Easy ordering and lovely staff in Godalming on collection.
December 23, 2025
Reply from FatFace - GODALMING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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