I love Fat Face, just love it. I have purchased a LOT of clothes from them for me as well as my husband and other family members for a number of years. The quality is great, styles suit all age groups... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I returned a jacket, bought last year but one which had strange patches on it when I washed in a cool wash. The staff were very helpful and offered a credit note.
Company replied
Very easy ordering and easy return in store, but the jeans were described as mid rise and were SO high waisted I didn’t even bother to try them on. Collected and returned within 5 mins
Company replied
What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable. Jessie knows the stock so well, & showed me pieces I’d not noticed and helpe... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
54/56 High Street, GU7 1DY, Godalming, Surrey, United Kingdom
- 01483 527549
4.8
Excellent
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy to order
Really easy to order , good post ordering updates on shipping and very easy collection. Can’t comment on fit etc as this is a gift
November 18, 2023
Reply from FatFace - GODALMING
Hello Erica
Thank you for taking the time to leave your review.
I am so pleased to hear that you had a positive shopping experience.
If there is anything else that we could have done, to make your experience a 5* one, do let us know!
LE
Brilliant store collection service!
The item ordered is brilliant and the collection from store service was excellent. It arrived at the store much earlier than expected and the member of staff was very helpful. Item was handed over in a lovely package that had a handle for easy carrying. Great service!
November 21, 2023
Reply from FatFace - GODALMING
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely coat
Lovely coat, warm, stylish and keeps me dry even in the wettest weather, the only criticism I have is the zip could be a better quality, sturdier and easier to close, this one seems quite jerky rather than smooth running, would probably add a little to the cost but would be worth it.
November 6, 2023
Reply from FatFace - GODALMING
Hi there,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good choice!
Well shaped wide leg trousers. Unlike some that I've tried they were not too wide.
Quality of the material was good. I haven't washed them yet tho'. Sizing was accurate. By choice I would have liked them to have been a shade longer but they are fine. Overall I'm very pleased.
November 8, 2023
Reply from FatFace - GODALMING
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found ordering to be easy and that you are overall happy with the item. I hope you continue to enjoy the products we have and their quality.
Take care, MM
The hoodie I purchased was way to big
The hoodie I purchased was way to big, I took it to the Fatface shop in Godalming where I received superb service. Jesse the owner accepted the large one and ordered a new smaller version for me and it arrived a few days later. Wonderful, I now have a hoodie that fits perfect. Thanks Jesse and Fatface
November 2, 2023
Reply from FatFace - GODALMING
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Very friendly and accommodating staff…
Very friendly and accommodating staff in your Godalming store.
October 31, 2023
Reply from FatFace - GODALMING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very helpful
November 4, 2023
Reply from FatFace - GODALMING
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Great customer service
The members of staff were incredibly helpful with exceptional customer service. Makes such a difference to shop somewhere welcoming and I am delighted with the service I received. Thank you.
November 3, 2023
Reply from FatFace - GODALMING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Delightful staff and an enjoyable experience
The shop assistant was very helpful and I bought what I went in for with her guidance
October 26, 2023
Unprompted review
Reply from FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Excellent customer service at the…
Excellent customer service at the Godalming branch. Kelly went above and beyond to help me, thank you.
October 25, 2023
Unprompted review
Reply from FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
My online order was delivered
My online order was delivered to our local Fatface shop promptly, and was picked up without any problem. Everything was as ordered.
October 16, 2023
Reply from FatFace - GODALMING
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Easy to use website and quick and free…
Easy to use website and quick and free delivery to my local shop,
Really lovely staff in the Godalming shop very helpful nothing is too much trouble.
October 13, 2023
Reply from FatFace - GODALMING
Hi Michelle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delightful Branch
Jessie is always so kind and personable with us when we visit. My OH was trying on trousers for an event tonight and she couldn’t have been more helpful. It’s always been a similar, joyful experience in the past when I have shopped for women’s clothing items, and returns in the store are quick, easy and efficient. Feel terribly sorry for them with their fitting room issues at the moment which is totally out of their control and the addition of the temporary fitting room is great. The store is always well stocked, well cared for, and feels like an independent shop with its own feel (especially the dog visitors wall!). All the staff are great.
September 30, 2023
Unprompted review
Reply from FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
The sale was amazing
The sale was amazing ! I chose not to pay a delivery charge. I collected in store in GodAlming and it was so easy …
September 13, 2023
Reply from FatFace - GODALMING
Good afternoon, Chris
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon at our Godalming store.
Take care, JB
Reply from FatFace - GODALMING
Hello Julie,
Thank you for taking the time to review the Godalming store - I am so pleased to hear you had a great visit and you love your new dress.
Take care, LE
Easy to order
Easy to order, quick to arrive in store and the store staff helpful , and cheerful as always. Godalming store always spot on , shame it's not bigger with a better range available in store .
August 27, 2023
Reply from FatFace - GODALMING
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Great place to shop
Great place to shop. I could also click and collect to my local store in Godalming, making it very convenient
August 18, 2023
Reply from FatFace - GODALMING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Very helpful and considerate service…
Very helpful and considerate service from manager and assistants concerning an exchange/refund at the Godalming branch.Happy to shop at this branch and feel welcome!
August 6, 2023
Reply from FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Good quality and stylish
July 30, 2023
Reply from FatFace - GODALMING
Good Afternoon David,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Reply from FatFace - GODALMING
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.