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FatFace - KENMARE Reviews 56

TrustScore 4.5 out of 5

4.7

7 Henry Street, Unknown Kenmare, Kerry, IE


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See what reviewers are saying

Rated 5 out of 5 stars

We called into fatface in Kenmare today and we couldn't be happier with the service! Triona was excellent and so helpful! Thank you, we will be back soon!

Company replied

Rated 5 out of 5 stars

Popped into Fatface Kenmare today with my pal oh my god were we glad we did ! There was a terrific sale and Lucy & liz went out of their way to help us find the sizes we needed on their website and or... See more

Company replied

Rated 5 out of 5 stars

It’s always a pleasure to shop at Fat Face kenmare. I was served by two beautiful Ladies Caroline and Lucy.. These Ladies always help you to find the perfect and give you a honest opinion as to if the... See more

Company replied

Rated 2 out of 5 stars

Ordered some clothes, one top wasn't in stock after my order and refund was apparently issued and hasn't come through Pair of jeans that I'd say are overpriced after receiving them and very disappo... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56 reviews

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Rated 5 out of 5 stars

Excellent and friendly service

We called into fatface in Kenmare today and we couldn't be happier with the service! Triona was excellent and so helpful! Thank you, we will be back soon!

August 10, 2025
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service

I went into Fatface in Kenmare . I was served by Triona and another really lovely lady. They went way over and above with the attention and friendliness they gave me. I was looking to match a dress and I was given several options. They really reminded me of what true personal service is about , it is alive and kicking in Kenmare

June 27, 2025
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

10 out of 10 ! Popped into Fatface Ke with…

Popped into Fatface Kenmare today with my pal oh my god were we glad we did ! There was a terrific sale and Lucy & liz went out of their way to help us find the sizes we needed on their website and organised for our order to be sent to our homes ! We didn’t know our eircode and nothing was a bother they helped us in every way possible we were thrilled with our purchases so thank you soo much ! We’ll be back 🌸

June 29, 2025
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I love Fatface Kenmare ❤️

I love Fatface Kenmare ❤️. The ladies there are always friendly and helpful. Always an honest opinion as well. I love that. Never trying to sell for the sake of making a sale. I bought a fabulous handbag from the wonderful Triona. Thanks Triona and Lucy

June 10, 2025
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent Experience

Hi l just wanted to say a big thank you to Sandra I could not speak highly enough of how helpful she was with an issue l had
I also found the staff in the shop extremely helpful
Again many thanks Sandra
Esme Cluskey

May 14, 2025
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good range- great sale and really…

Good range- great sale and really helpful staff.
Spoke to Sarah but- also to all other staff- Very high standard of service. Great product knowledge but right balance between pushy and informative.

December 29, 2024
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service

Very helpful store assistant in Kenmare, Co. Kerry. Ordered long length online as not available I. Store. Received my denims in 2 days, no hassle. Fit perfectly. Will definitely shop with Fat Face online again.

September 5, 2024
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service

Friendly staff...great shop.

July 29, 2024
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hi there,
Thank you for taking the time to leave your 5* review.
We are so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM

Rated 5 out of 5 stars

Great staff, great clothes for men and women

Great staff, lovely selection of clothes, carefully displayed. The only shop my partner will choose to visit to buy clothes.

July 14, 2024
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Great crew.

Great shop .
Sandra and crew are amazing and always remember me when I visit ,
Friendly and relaxed shopping experience and always someone to help if needed.
Will be back soon ❤️

July 11, 2024
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello Pat
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

FatFace Kenmare?...Fabulous!

The shop in Kenmare is lovely. Well laid out, beautiful and plentiful stock and the 2 ladies in attendance were fabulous!...friendly, welcoming and knowledgeable without being too 'in your face'. I'll be back.

June 22, 2024
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good afternoon,

Thank you for taking the time to get in touch with us.

I am so pleased that you found the crew in our Kenmare store to be so lovely and that you enjoyed your visit to the store. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Rated 4 out of 5 stars

very helpful staff

Staff were very helpful. I needed to chang an earler purchase and made very simple.

June 15, 2024
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello John,

Thank you for sharing your recent experience in our Kenmare store with us.

Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!

Have a great day!

Take care, ED

Rated 1 out of 5 stars

The customer not right in kenmare

I went to buy purse in Kenmare Ireland the purse was marked down to €28. When I went to the till Lucy said someone made a mistake and it’s actually €77. She said as long as she informed me prior to purchase they could sell at full price. I sure she’s wrong but buyer beware and I will never buy here again

June 16, 2024
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good morning,

Thank you for taking the time to leave you review.

I am so sorry that you had a less than pleasant experience when you visited one of our stores. Please be assured that this matter will be raised with the appropriate teams for review.

All the best, MM

Rated 5 out of 5 stars

Good Quality

Good Quality, very nice advice,

May 22, 2024
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Great shop

Great shop, unreal sales and such a friendly and helpful face at the teller. Thank you!

May 9, 2024
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Fast delivery and no import charges…

Fast delivery and no import charges otherwise I would not purchase from a UK site. Very pleased with my purchase as it was put of stock in an Irish shop.

March 19, 2024
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Kenmare Fatface staff excellent

February 13, 2024
Unprompted review
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!

Take care. -GM

Rated 2 out of 5 stars

I have been trying for nearly a year to…

I have been trying for nearly a year to register my details , I keep getting emails but am not recognised as a customer and could never avail of the new customer discount

January 25, 2024
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello Martha
Thank you for your review.

I am so sorry to hear of your recent experience with us.

I have sent you a separate email to discuss this further with you.

EP

Rated 5 out of 5 stars

❤️ Fatface Kemare .The staff there go…

❤️ Fatface Kemare .The staff there go above and beyond .The store is well stocked and if item is not in stock staff will always offer to order in or signpost to online store.

January 10, 2024
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, good variety of great quality products.

January 2, 2024
FatFace - KENMARE logo

Reply from FatFace - KENMARE

Good Morning Victoria,

Thank you for taking the time to leave us a review!

I am happy to hear your loved service you have received from us and loving the quality of clothing you have received.

We cannot wait to welcome you back!

Kind Regards, JW

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