We called into fatface in Kenmare today and we couldn't be happier with the service! Triona was excellent and so helpful! Thank you, we will be back soon!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Popped into Fatface Kenmare today with my pal oh my god were we glad we did ! There was a terrific sale and Lucy & liz went out of their way to help us find the sizes we needed on their website and or... See more
Company replied
It’s always a pleasure to shop at Fat Face kenmare. I was served by two beautiful Ladies Caroline and Lucy.. These Ladies always help you to find the perfect and give you a honest opinion as to if the... See more
Company replied
Ordered some clothes, one top wasn't in stock after my order and refund was apparently issued and hasn't come through Pair of jeans that I'd say are overpriced after receiving them and very disappo... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
7 Henry Street, Unknown, Kenmare, Kerry, Ireland
- 00353 64 6648542
4.7
Excellent
56 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic staff in Kenmare always very…
Fantastic staff in Kenmare always very helpful and cheerful thank you
October 25, 2023
Reply from FatFace - KENMARE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Reply from FatFace - KENMARE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
A Halloween treat
Staff patient, kind and helpful.
Area for kids to colour enabled me time and headspace to find what I needed
October 31, 2023
Unprompted review
Reply from FatFace - KENMARE
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
I was just in the Kenmare Store today…
I was just in the Kenmare Store today and bought two comfy pairs of Jeans. Myself and my husband found the two girls Sandra and Maeve to be so friendly and really helpful with the clothes and what to do in their lovely town
October 11, 2023
Unprompted review
Reply from FatFace - KENMARE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - KENMARE
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Great customer service.
August 16, 2023
Reply from FatFace - KENMARE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great clothes!
Easy ordering, quick delivery and good quality clothing. Always cheerful and friendly in the shop too.
August 5, 2023
Reply from FatFace - KENMARE
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Very Good Service and over all a…
Very Good Service and over all a perfect experience. Thank you for your help dear Sara from the Kenmare Shop 😊
August 12, 2023
Unprompted review
Reply from FatFace - KENMARE
Good Morning Peter, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a great day! - JW
Excellent service
I think Fat face is a brilliant store you can find everything there lovely clothes, jewellery, bags and so much more. The staff are always so friendly and helpful too. Fat face Kenmare is our local shop and I can't speak highly enough of the great customer service you get there
July 14, 2023
Unprompted review
Reply from FatFace - KENMARE
Thank you so much for taking time to write your wonderful review. We deeply appreciate your feedback and we will share this with our amazing team in store! - RS
Great value and quality
Great value, quality is going to be long lasting and the speed of delivery excellent . The girls in Kenmare went to a lot of trouble in finding what i wanted.. first class
June 28, 2023
Reply from FatFace - KENMARE
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and we can't wait to see you again soon!
Have a lovely day!
Take care, SK
Extremely pleasant and helpful staff in…
Extremely pleasant and helpful staff in Kenmare store.
June 19, 2023
Unprompted review
Reply from FatFace - KENMARE
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Quick response and delivery.
Quick response and delivery.
Dress fitted beautifully. Love the finish of Fat Face garments and the varying textures and weaves in the materials.
May 29, 2023
Reply from FatFace - KENMARE
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Reply from FatFace - KENMARE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great bargains in the sale
Great bargains in the sale. Like cy and Sandra in Kenmare are great!!
January 16, 2023
Unprompted review
Reply from FatFace - KENMARE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - KENMARE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Ordered some clothes
Ordered some clothes, one top wasn't in stock after my order and refund was apparently issued and hasn't come through
Pair of jeans that I'd say are overpriced after receiving them and very disappointed with them :( the stitching on the inside of the waist is so uncomfortable have to wear a top tucked in to make them bearable which is a huge shame and not what I'd expect from jeans at that price
Sadly won't be ordering again which is a shame because I always loved the styles here
November 22, 2022
Reply from FatFace - KENMARE
Good Afternoon Rowena
Thank you for your review.
I am so sorry to hear this,
Please can you contact us at customerservices@fatface.com so we can look into this further for you.
EP
Reply from FatFace - KENMARE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
Outstanding customer service at Fat Face Kenmare
It’s always a pleasure to shop at Fat Face kenmare. I was served by two beautiful Ladies Caroline and Lucy.. These Ladies always help you to find the perfect and give you a honest opinion as to if the item suits you. It’s not just a sale to them. It’s customer loyalty… I adore the shop and the staff… Well done to all the marvellous staff at Fat Face Kenmare. Co Kerry. I purchased a beautiful coat. Mary Coleman
November 26, 2022
Reply from FatFace - KENMARE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
very friendly and helpful sales people
very friendly and helpful sales people, at Kenmare fat face shop. Iam happy with the new clothes. Thank you
November 22, 2022
Unprompted review
Reply from FatFace - KENMARE
Good afternoon, Angela
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kenmare store.
Take care, JB
Friendly staff and lovely atmosphere in…
Friendly staff and lovely atmosphere in the shop and lots of nice things to buy for everyone in the family or friends even the pets!
November 2, 2022
Unprompted review
Reply from FatFace - KENMARE
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.