Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... See more
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Well looked after during visit. Informed staff of my requirements. Show various items and tried several until "right" one found. Very satisfied with staff at Keswick branch. Thank you Eloise.
Company replied
Smooth collection of an online purchase and easy to process a partial return in store. The staff members at the Keswick shop are always lovely.
Company replied
Saw a jacket I liked and was able to try one one. Bit disappointed there was no way to buy in store with an on-line discount code. Thought I'd be able to order online and pick up one from in shop whi... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
49/51 Main Street, CA12 5DS, Keswick, Cumbria, United Kingdom
- 01768 780910
4.9
Excellent
143 reviews
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Lovely fabrics
May 4, 2024
Unprompted review
Reply from FatFace - KESWICK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear your positive feedback. I hope you love your order, and we look forward to welcoming you back soon!
Take care.- GM
Holiday dress…
Shopped in Fat Face shops quite a few times, husband included but never on line before. Had been looking for a nice green dress for holiday and found one in Fat Face sale. Fast delivery and perfect dress. Thankyou.
April 23, 2024
Reply from FatFace - KESWICK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
Order came out promptly, needed to return some items, took to Keswick store, no problem
April 8, 2024
Reply from FatFace - KESWICK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding delivery, and our returns service. We look forward to welcoming you back soon!
Take care.- GM
I love the clothes
I love the clothes. When I shop I want everything however not everything suits me so when returning a couple of items it was quick and simple with no fuss.
April 5, 2024
Reply from FatFace - KESWICK 2
Hello, thank you for leaving this 5* review. I am happy to hear your returns were actioned quickly and efficiently. We hope to see you again soon! Kind Regards TS
FatFace Keswick - Brilliant Service!
A big thank you to Ria for an amazing shopping experience for our autistic son. Ria went above and beyond to make the shopping experience calm and fun and inclusive. Thank you so much! x
April 9, 2024
Unprompted review
Reply from FatFace - KESWICK 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Pleasant shopping experience and staff…
Pleasant shopping experience and staff were very helpful
March 21, 2024
Reply from FatFace - KESWICK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent quality at good and fair price
Good products at good price with excellent staff
March 20, 2024
Reply from FatFace - KESWICK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The staff at the Keswick store were…
The staff at the Keswick store were superb. Great customer service and a really warm welcome. Our visity was on Sunday 10th Feb.
February 11, 2024
Unprompted review
Reply from FatFace - KESWICK 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Love fatface the people who work there…
Love fatface the people who work there are very helpful, approachable, nothing is to much trouble, they must love there job
February 2, 2024
Reply from FatFace - KESWICK 2
Good Afternoon Gilly,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Keswick Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Very good service at Keswick
Very good service at Keswick Helpful with returns and refund so I could get alternative jumper online as none in store
Very happy
January 8, 2024
Reply from FatFace - KESWICK 2
Good afternoon,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Helpful
Helpful, friendly staff, very patient in store, quality items with beautiful detailing, as always!
December 27, 2023
Reply from FatFace - KESWICK 2
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - KESWICK 2
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy online ordering to Store & subsequent return.
Easy online ordering for delivery to Store & subsequent return of unwanted items via Store.
November 29, 2023
Reply from FatFace - KESWICK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fabulous comfy boots…
Fabulous comfy boots that you want to wear all the time.
Collected from store. So easy and Hassal free
November 23, 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always an excellent experience
Always an excellent experience, staff friendly and helpful, store laid out well, my favourite place to visit whenever I need anything, or a gift idea for anyone.
November 18, 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff Positive Attitude Stands Out!
I'd like to say that the staff at the Keswick branch were especially helpful, shout out to Elizabeth who persevered with my lack of colour matching skills and put me right! A lovely store, great display and felt very relaxed whilst making some Christmas present choices. Thank you to all that helped me!
November 24, 2023
Unprompted review
Reply from FatFace - KESWICK 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Shopping Exy
A great shopping experience in a well equipped shop with great displays of clothes and accessories. The Keswick shop is very central and the staff are friendly and helpful. Bought a lovely rucksack/bag and another Breton top.
November 4, 2023
Reply from FatFace - KESWICK 2
Hello Dorothy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fast delivery to my local fat face…
Fast delivery to my local fat face Keswick and great customer service
November 8, 2023
Reply from FatFace - KESWICK 2
Hi Sharron
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My wife and I were in the Keswick shop…
My wife and I were in the Keswick shop and the staff could not have been more helpful, they checked to see if what we were after was available in any of your other branches. If this is a sample of all your shops then I have to say it is a pleasure to shop at Fat Face.
November 2, 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fat face make the best pyjamas with good buttons
Fat face make the best pyjamas and slippers in town. They outdo the others with their important attention to little details. For instance their buttons do up easily because they are not made of thick cheap plastic so if they are going through a loop they just slip through with no frustration and tugging. (When on the nape of the neck it avoids a one handed wrestling match.)
October 30, 2023
Reply from FatFace - KESWICK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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