Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... See more
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Location
Switch locationFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
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See what reviewers are saying
Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... See more
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I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, foun... See more
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Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incor... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, United Kingdom
- 0208 541 0244
4.5
Excellent
168 reviews
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Great shirt - dress up and down
Ordered on line to shop. Brilliant shirt. Good size. Washed well. Love it and lots of compliments from friends.
March 23, 2024
Reply from FatFace - KINGSTON 3
Good afternoon, Debbie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality of your purchase. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Lovely bag
Lovely bag. Collection from store, which was easy. Very pleased with the process.
May 1, 2024
Reply from FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your bag and we look forward to welcoming you back soon. Take care, LC.
Reply from FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your Adele dress and we look forward to welcoming you back soon. Take care, LC.
Quality and Great service
The jacket that I wanted was only available in small sizes in store in the natural colour .The staff were really helpful and gave me one in another colour to try on for size and then order online. They offered to order it but I said I would do it at home. It was easy to do and fast delivery. Jacket is lovely for summer and will go with almost anything.
April 28, 2024
Reply from FatFace - KINGSTON 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you find the orders are delivered quickly and that the jacket is perfect for summer and that our crew in the Kingston store were so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
good and efficient service
good and efficient service - spacious fitting room
and lovely product.
April 25, 2024
Reply from FatFace - KINGSTON 3
Hello Jill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful member of staff in…
Very helpful member of staff in Kingston. Checked for stock online as they had sold out of the jeans I wanted. Collected jeans from the store. Again friendly warm service. Thank
You
April 24, 2024
Reply from FatFace - KINGSTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Always perfect from Fatface
Always perfect from Fatface, quality is always top notch. These slippers fit like a glove and they are so cute, I love them.
March 20, 2024
Reply from FatFace - KINGSTON 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Extremely helpful staff and great…
Extremely helpful staff and great online service for products which were not available in store. Fast delivery and excellent quality of products.
March 25, 2024
Reply from FatFace - KINGSTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always happy with my purchases from Fat…
Always happy with my purchases from Fat Face. Staff are really helpful in store. Really happy with my sale buys. Bought a dress and boots. Looking forward to wearing them on holiday.
January 29, 2024
Reply from FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a great experience at one of our stores, and love your purchases! We look forward to welcoming you back soon.
Take care. -GM
Good quality clothes and excellent service
I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, found the same style in a different colour online so I bought that too.
Whilst online, I also ordered the burgundy Valerie velvet top (with sweetheart neckline), also on half price sale, which will be good for next year's Xmas parties.
Fatface clothes are of great quality with a boho chic vibe.
Delivery and click n collect services are quick and notifications are sent right through the process of buying.
January 26, 2024
Reply from FatFace - KINGSTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very satisfied with what we’ve bought
Very satisfied with what we’ve bought, & secure in the knowledge that we can return the item that didn’t fit.
January 19, 2024
Reply from FatFace - KINGSTON 3
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Today I visited this store and needed…
Today I visited this store and needed help locating several items I had been asked for by my son. Although I found the shop a little pokey I felt the staff were very helpful and the products of a high standard , I was helped by two young girls one in stripes and one in a green purple festive looking top , who located my items. Very friendly very efficient. Will go back soon l.
December 9, 2023
Unprompted review
Reply from FatFace - KINGSTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Customer Service
I was looking for a jumper for my lovely wife in the kingston branch. The customer service was great in helping me find a jumper, and order it to my house. I recall the employee telling me her name was Chelsea, she was very helpful and kind i definitely will be shopping back there again
November 18, 2023
Unprompted review
Reply from FatFace - KINGSTON 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Welcome store
Staff are always friendly and helpful. Nothing is too much of an effort
November 26, 2023
Reply from FatFace - KINGSTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely
I got my slippers and they were the wrong size but the staff at the Kingston branch were so helpful ringing around to get me some and held them at another store . I was able to go and collect my perfectly fitting slippers
December 1, 2023
Reply from FatFace - KINGSTON 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - KINGSTON 3
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Shop in your new store
Shop in your new store, that had only been open for two days. The staff were all very friendly and approachable. Great range of clothes, clearly displayed and every size was available. As usual a high quality of garment and for the quality reasonable priced.
November 7, 2023
Reply from FatFace - KINGSTON 3
Hello Richard
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Disappointed…They were very different from my…
They were very different from my original ones I bought … in the fit and the feel…
October 27, 2023
Reply from FatFace - KINGSTON 3
Hi Cindy,
Tank you for your feedback. I am so sorry to hear of your disappointment with your purchase. Please be assured that I have passed your comments the appropriate teams for future considerations. Take care - KS
Great quality!
Whether I am using their click and collect service or shopping in store it is always a good experience. Great quality goods and pleasant helpful staff. A winning combination!
October 19, 2023
Reply from FatFace - KINGSTON 3
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Efficient quick delivery
Efficient quick delivery despite being Royal Mail.
I had to sadly return one item to new store in Kingston. Beautiful store with friendly helpful staff - as always !!
October 17, 2023
Reply from FatFace - KINGSTON 3
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
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