Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... See more
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Location
Switch locationFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
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See what reviewers are saying
Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... See more
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I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, foun... See more
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Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incor... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, United Kingdom
- 0208 541 0244
4.5
Excellent
169 reviews
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Very friendly
Very friendly, helpful and professional staff. I love your store. Beautiful clothes for the whole family. Online ordering very easy and quick. Thank you.
April 20, 2023
Reply from FatFace - KINGSTON 3
Good afternoon, Joanna
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
It's always a pleasure
It's always a pleasure. Arrival of my order, click and collect was prompt and the staff at the Kingston store were friendly, courteous and went an extra mile to help.
April 19, 2023
Reply from FatFace - KINGSTON 3
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Helpful staff in store and good on-line experience
Helpful staff in store. Easy on line purchase procedure. Delivered into store quickly for collection. Well wrapped and nicely presented product. Lovely item of clothing. A great experience for a first time on-line purchase.
April 19, 2023
Reply from FatFace - KINGSTON 3
Thankyou so much for taking the time to leave us a review, we are so pleased to read about your positive experience whilst visiting our Kingston branch! All the best, BP
Easy ordering with in store collection…
Easy ordering with in store collection where I was able to try item on. Good communication on order /collection. Staff in store are helpful.
April 19, 2023
Reply from FatFace - KINGSTON 3
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
First time brought from FatFace
First purchase from FatFace in store, 2nd collection of order quick and efficient service both times. Very nice quality garments and good fit, Have ordered more items on line.
April 17, 2023
Reply from FatFace - KINGSTON 3
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Easy website and speedy delivery.
April 13, 2023
Reply from FatFace - KINGSTON 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Take care, EP
Happy with purchase
It was easy to order and collect in store. As my daughter has long legs, selecting the long length was ideal for her.
April 2, 2023
Reply from FatFace - KINGSTON 3
Hello Catherine
Thank you for your 5* review.
I am so glad to hear that your Daughter is happy with the products purchased from us.
Have a great day!
Take care, EP
Friendly greeting when you go in store
Friendly greeting when you go in store. Quick and efficient in finding my item for collection.
March 22, 2023
Reply from FatFace - KINGSTON 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely dress
My dress is true to size,good quality and very comfortable to wear...I'm a happy customer.
March 18, 2023
Reply from FatFace - KINGSTON 3
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Good quality pyjama bottoms and it’s…
Good quality pyjama bottoms and it’s great they come in different lengths. Well done FatFace.
January 3, 2023
Reply from FatFace - KINGSTON 3
Hi Irene,
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online.
Take care – KS
The friendliness and helpfulness of the…
The friendliness and helpfulness of the staff and ease at which the managed my transaction.
November 1, 2022
Reply from FatFace - KINGSTON 3
Good afternoon, Lisa
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Had an item stolen out of my online…
Had an item stolen out of my online order, together with the delivery note. Apparently online and stores are completely separate. Was told needed paperwork to return the online items. They did eventually get this sorted. They had to call online section to do correct refund. This did take a while. All the staff was very helpful. Such a lovely team of staff. I go in there quite often.
November 3, 2022
Unprompted review
Reply from FatFace - KINGSTON 3
Good afternoon, Carol
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Good quality products delivered…
Good quality products delivered quickly. Refunds, if necessary, are easily obtained through shops or mail.
I have had particularly good coats and jackets from them.
October 15, 2022
Reply from FatFace - KINGSTON 3
Hi Caroline, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always helpful
Always helpful, efficient. Fatface named after me. due to chubby cheeks. Now a positive as looks 10 yrs younger. Thank you.
October 11, 2022
Reply from FatFace - KINGSTON 3
Thank you for your 5* review! We look forward to welcoming you back soon - RS
Have gone to Fat Face for years now due…
Have gone to Fat Face for years now due their unique styles and prints. Service is always good, be it online or in store. The Kingston-upon-Thames store is always well stocked, although the top I wanted wasn't available at that time.
September 22, 2022
Reply from FatFace - KINGSTON 3
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Hassle free experience to return online order
I needed to return an online order and decided to go to my nearest store in Kingston and friendly assistant made it an easy experience as funds credited back without having to wait for item to be posted back.
September 13, 2022
Unprompted review
Reply from FatFace - KINGSTON 3
Good afternoon,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Fabtastic service and lovely product. Bought the shorts online- size S and…
Bought the shorts online- size S and when they arrived they were too big! Called in at Kingston branch but sadly no shorts left at the branch but they did do the refund for me. Off to a coffee shop and ordered XS and they arrived three days later! Great service and the shorts fit perfectly.
August 31, 2022
Reply from FatFace - KINGSTON 3
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Reply from FatFace - KINGSTON 3
Hi Sue
Great to hear you had an enjoyable visit to our Kingston store.
Your feedback will be passed onto them. MJ
Good service
Good service. Lovely helpful people. Efficient online shopping but still like to go to the stores
August 14, 2022
Reply from FatFace - KINGSTON 3
Good afternoon, Sue
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Have a great day and stay safe. JB
They are very helpful,it’s very easy to do refund or exchange.Good customer service.
Very good customer service.Refund and exchange are not a problem.Quality of clothes are 5 star. Thanks
August 11, 2022
Reply from FatFace - KINGSTON 3
Hi there
Really lovely to hear that our Kingston team are providing a great customer service. We will pass your feedback on. MJ
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