Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... See more
Company replied
Location
Switch locationFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
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See what reviewers are saying
Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... See more
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I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, foun... See more
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Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incor... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, United Kingdom
- 0208 541 0244
4.5
Excellent
168 reviews
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Service was lovely..a lady on shop…
Service was lovely..a lady on shop floor was very helpful.. looking for sizes, and hook my purchases to the gill for me.. well done..
August 10, 2022
Reply from FatFace - KINGSTON 3
Good afternoon Maria,
Thank you for taking the time to leave you review. It is great to read such positive feedback about the service you have received in our store. I will be sure to these comments on to the store.
Have a great day!
Take care, EG
Even though I had the option to return…
Even though I had the option to return my item in store, Kingston Fat Face refused to take it, and I had to go back and post it with limited time as I am going on holiday. My intention was to buy another item in store which I won’t be doing now. Not good consistent service as I have done this previously and there as no problem. I want to know that when I buy a product I need to be able to return it as effortless as I bought it, this is not the case, cumbersome process to return as previous reviews state. Not worth buying there anymore.
July 30, 2022
Reply from FatFace - KINGSTON 3
Hey Martha,
Thank you for getting in touch.
I am so sorry to read of your recent experience in our Kingston store. I understand this would have been inconvenient for you having travelled to the store to make your return and not be able to do so. Sadly, we cannot accept online purchases made via Klarna back to our stores. These purchases will need to be returned via post to ensure your refund goes back directly to your Klarna account. Please check our website for further details on this. So sorry this was not made clearer to you at the time of purchasing with us.
My apologies for the disappointment caused.
I can see you have also got in touch with us via email, should you need anything else please do let us know.
Take care, CT
"Last chance to buy (faulty) items... at full whack"
Not happy with FatFace practice around "Last chance to buy items". When items have a small fault, they are not reduced, the fault is recorded, not very visibly, in the label but they are not reduced at all. If you don't notice, you pay the full amount for a faulty item. Then at home you discover the fault, use your time and money to go and tell them and hopefully get an exchange or a reduction just to be told that these items are not for exchanging and as the label describes the fault and you bought it like that (without realising) there's no reduction for you either. I really needed this item so I will spend yet more time trying to fix it having paid the full whack. This is not honest IMO
July 25, 2022
Unprompted review
Reply from FatFace - KINGSTON 3
Hi Edmund, thank you for taking the time to leave your review. I have just sent a request over to you to send over some more information so I can contact you via email to resolve this issue. Thanks, LE
Love these t.shirts
Love these t.shirts! Bought one in shop, staff friendly and helpful. Orded two more online, it was easy to order online and tracking my order was easy.
Well done FatFace excellent service!
July 7, 2022
Reply from FatFace - KINGSTON 3
Hi Moira
Thank you for your positive comments. Great to know that shopping through both channels but through without a hitch. Enjoy your new purchases. MJ
Plenty of stock on display
Plenty of stock on display . Clean and spacious changing rooms, friendly helpful staff.
July 1, 2022
Reply from FatFace - KINGSTON 3
Hi Jane, thank you for your lovely review on our Kingston store - I will be sure to pass your comments onto the Crew! Take care, LE
Great quality cotton top
In store - staff are always friendly and helpful when you need them.
Online order - Great quality cotton top, feels great next to skin. Really prompt delivery too. Thanks FF team :)
May 7, 2022
Reply from FatFace - KINGSTON 3
Hi Claire, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Best Wishes, LE
Fat Face is always a pleasure to shop…
Fat Face is always a pleasure to shop at. The service and products are super!
May 2, 2022
Reply from FatFace - KINGSTON 3
Good afternoon, thank you for taking the time to leave a review. I am so pleased so hear about your recent experience with us. Have a great day! Take care, EG
Love the dress!
April 25, 2022
Reply from FatFace - KINGSTON 3
Good afternoon, Debra
Thank you for your 5* review.
I am so glad to hear that you were happy with the Simone Dress you have purchased. Am sure you'll get lots of comments on your new dress.
Have a great day! JB
Fast delivery and it fixed well
March 29, 2022
Reply from FatFace - KINGSTON 3
Hi Wendy
Thank you for rating us so highly. Really pleased you didn't have to wait too long for the arrival of your new top. Enjoy your purchase! Have a lovely day. MJ
Good quality, comfortable, great value & good service
Good quality, comfortable jacket, great value in the sale and good service. Will shop here again.
February 3, 2022
Reply from FatFace - KINGSTON 3
Hiya, Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking
forward to shopping instore again-we can't wait to see you!
Take care, LM
Reply from FatFace - KINGSTON 3
Hi Heidi, Thank you so much for the review. So glad you love shopping with FatFace -CD
Had ordered a sparkly cardi online and…
Had ordered a sparkly cardi online and found it was a little too large. Rang my nearest store, Kingston and asked if they had a size 12 and they did and put it by for me to go the next day and try on and hopefully exchange. I was able to try on and successfully exchange.
December 3, 2021
Reply from FatFace - KINGSTON 3
Hi Pauline,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received from your local store. I will ensure that these comments are passed on. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
Helpful support
We had very helpful support from Gail who was very attentive without being intrusive. She was friendly and offered good advice. This is just the sort of help we needed and it is becoming less common these days so much appreciated. I enquired about a 'Black Friday' discount and she reminded me about my Blue Light card which I was able to use.
November 29, 2021
Unprompted review
Reply from FatFace - KINGSTON 3
Hi Jackie,
Thank you for your 5* review. I am pleased to hear that a member of our Kingston store were so friendly and welcoming. I will make sure you lovely comments will be passed onto the store. Many thanks-AB.
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