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FatFace - LEAMINGTON SPA Reviews 117

TrustScore 4.5 out of 5

4.5

88 Regent Street, CV32 4NS Leamington�Spa, Warwickshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy to order online. Opted to collect in store to avoid postage charges. Easy to collect from store. Out & getting on with my life again. It's how shopping should be!

Company replied

Rated 2 out of 5 stars

Ordered four dresses to try. A combination of thin, cheap material and ridiculously low neck lines rendered three of them unsuitable. The fourth is just okay. Also ordered a pair of earrings but t... See more

Company replied

Rated 5 out of 5 stars

FatFace clothing is unique and stylish. The quality just like in M&S clothing, also guarantees a good investment in my wardrobe, one that will last for many years to come. Having money is all about in... See more

Company replied

Rated 5 out of 5 stars

I bought an off white denim trouser and a chambray cropped wide leg trousers. I was so pleased they fitted pretty well my pear shaped body. ‘Pear’ need tailored waste bands and wider leg trousers esp... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 88 Regent Street, CV32 4NS, Leamington�Spa, Warwickshire, United Kingdom

  • 01926 883280

4.5

Excellent

TrustScore 4.5 out of 5

117 reviews

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Rated 5 out of 5 stars

Great item at a very good price

Great item at a very good price. Excellent quality as usual. Fast delivery and good communication regarding collection. Pleasant staff. Thank you.

August 19, 2025
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service received

Excellent customer service received! Friendly staff who took the time to fold the clothes nicely while serving me. It is a little thing but it means a lot. Most shops tend to screw the clothes up into a bag. I think this is a nice touch and was most appreciated. The shop is nicely laid out and very tidy.

August 15, 2025
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great communications

Great communications, even when my order was delayed I was kept up to date with delivery. Whenever I visit Fatface in Leamington Spa, the staff are always extremely helpful and friendly.
Quality of clothing is always amazing and true to size.

August 11, 2025
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Helpful staff

Helpful staff , great choice , easy to see products

August 12, 2025
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Really easy to order and return

Really easy to order and return I had two pairs of shorts the same but one with a longer leg which is brilliant if you’re tall like me. Kept one returned the other no fuss.

May 27, 2025
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience whilst returning and ordering recently. Have a great day, take care, CM

Rated 5 out of 5 stars

Great experience ordering online

Great experience ordering from Fatface with in store collection.

May 5, 2025
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Local shop where I can see and feel the…

Local shop where I can see and feel the quality of the goods before I buy. Friendly staff

April 14, 2025
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely clothing range

Great products on offer ,lovely quality and range of colours
Easy ordering and to be delivered to a Next store

April 13, 2025
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fatface are great!

I wasn't sure if the trousers fitted me correctly and the staff were so friendly and helpful, letting me know about how I can return them if I change my mind! They gave me the time to think and I ended up keeping the trousers as I felt no pressure and they look great!

February 18, 2025
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Leamington Spa store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Excellent quality clothes

Excellent quality clothes. Friendly helpful staff in store. I feel so lucky to have a store nearby so I don’t have to buy online

January 7, 2025
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The lovely staff in the Leamington Spa…

The lovely staff in the Leamington Spa shop as well as lovely clothes.

December 24, 2024
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Helpful friendly staff.

Helpful friendly staff.

December 13, 2024
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars

Placed order to collect on Monday 2nd…

Placed order to collect on Monday 2nd now Saturday 7th and still not arrived

December 7, 2024
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Reply from FatFace - LEAMINGTON SPA

Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

Unique and Stylish

FatFace clothing is unique and stylish. The quality just like in M&S clothing, also guarantees a good investment in my wardrobe, one that will last for many years to come. Having money is all about investing wisely, which includes clothing, especially when it is this stylish. As for the staff, why shop on line, and miss out on a great day out, meeting such amazing people in the store.

November 23, 2024
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Reply from FatFace - LEAMINGTON SPA

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars

Still haven’t received dress

Still haven’t received dress - almost 2 weeks later.

November 2, 2024
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Reply from FatFace - LEAMINGTON SPA

Hello Alice

Thank you for taking the time to leave your review.
I am sorry to hear that you haven't received your order, this is really disappointing to hear.

Please email our friendly team at fatfacereviews@mail.fatface.com and we can help.

Thank you, LE

Rated 5 out of 5 stars

Very polite and friendly service

Very polite and friendly service , click and collect order found quickly

November 2, 2024
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 2 out of 5 stars

Change not for the better

Ordered four dresses to try. A combination of thin, cheap material and ridiculously low neck lines rendered three of them unsuitable. The fourth is just okay.
Also ordered a pair of earrings but the ‘star’ on one of them was missing; how did this pass quality control?
Adding insult to injury, I was offered only a voucher as replacement as refunds are not given against earrings. I accept this policy for hygiene reasons in normal circumstances, but not when the goods are faulty.
I fear change on the horizon as Fat Face loses its identity under the Next umbrella.

October 24, 2024
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Reply from FatFace - LEAMINGTON SPA

Hello Elaine

Thank you for your review.

I am sorry to hear that you weren't too happy with the quality of your dresses, I will be sure to pass your comments to our garment team.

Further to this, I am sorry that your earrings were faulty.
I am about to email you in regards to this, so I can help resolve this matter for you.

Take care, LE

Rated 4 out of 5 stars

Helpful staff

Staff in the shop are always helpful.
Seems to take ages to be delivered to the shop though.

August 9, 2024
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Reply from FatFace - LEAMINGTON SPA

Hello Nicola
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Simple to order

Simple to order, collect and put on to wear.

August 9, 2024
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.

Rated 5 out of 5 stars

Excellent

Excellent service at FatFace. Very friendly and approachable assistants. Nothing was too much trouble. Great shopping experience and will be back.

August 2, 2024
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Reply from FatFace - LEAMINGTON SPA

Hi, Thank you for your 5* review. I am pleased to hear your happy with our service. Have a great day.Many thanks-AB.

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