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FatFace - LEAMINGTON SPA Reviews 117

TrustScore 4.5 out of 5

4.5

88 Regent Street, CV32 4NS Leamington�Spa, Warwickshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy to order online. Opted to collect in store to avoid postage charges. Easy to collect from store. Out & getting on with my life again. It's how shopping should be!

Company replied

Rated 2 out of 5 stars

Ordered four dresses to try. A combination of thin, cheap material and ridiculously low neck lines rendered three of them unsuitable. The fourth is just okay. Also ordered a pair of earrings but t... See more

Company replied

Rated 5 out of 5 stars

FatFace clothing is unique and stylish. The quality just like in M&S clothing, also guarantees a good investment in my wardrobe, one that will last for many years to come. Having money is all about in... See more

Company replied

Rated 5 out of 5 stars

I bought an off white denim trouser and a chambray cropped wide leg trousers. I was so pleased they fitted pretty well my pear shaped body. ‘Pear’ need tailored waste bands and wider leg trousers esp... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 88 Regent Street, CV32 4NS, Leamington�Spa, Warwickshire, United Kingdom

  • 01926 883280

4.5

Excellent

TrustScore 4.5 out of 5

117 reviews

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1-star

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Rated 4 out of 5 stars

Good

Good, took a week to arrive at the store but all good. Good experience overall

October 19, 2023
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS

Rated 5 out of 5 stars

Good experience

Very helpful staff. Hit what I needed.

October 18, 2023
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Reply from FatFace - LEAMINGTON SPA

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Recently visited face face leamington…

Recently visited face face leamington spa with regards to a faulty handbag that I purchased online , absolutely fantastic customer service highly recommended

October 28, 2023
Unprompted review
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Rated 5 out of 5 stars

Easy Process

Easy to order easy to collect lovely staff but more importantly quality bag.

September 4, 2023
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Easy to order and pick up in store

Bought some half-price shorts that weren't in my size in store. So went online where it's easy to order and pick up in store for free.

September 1, 2023
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Reply from FatFace - LEAMINGTON SPA

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service.

August 27, 2023
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Reply from FatFace - LEAMINGTON SPA

Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you received great service. I hope you continue to enjoy your shopping experience with us, both online and in store.

All the best, MM

Rated 5 out of 5 stars

Polite staff

Polite staff
Tidy store
Air Con on!!!!

August 26, 2023
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Reply from FatFace - LEAMINGTON SPA

Hi Petra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Prompt delivery and great customer service in store

Prompt delivery, very helpful assistant in the Leamington store when I had to return the bigger sizes.

August 28, 2023
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hi Mark
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Excellent

Great customer service

August 17, 2023
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Reply from FatFace - LEAMINGTON SPA

Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB

Rated 5 out of 5 stars

Good quality and fit

Have bought several FatFace things in the past and been pleased with them but in the last 4-5 years or so. Found 2 dresses, a t-shirt and shorts this season and am really pleased with all of them. All were sale purchases, delivered into the Leamington store where the staff were very helpful. Have had several compliments when I've worn one of the dresses. All comfy and great quality and I hope to be wearing them for a long time to come.

August 13, 2023
Unprompted review
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 4 out of 5 stars

Big on shorts!

Really happy with the help given by the shop staff when I collected the shorts I had ordered online. Also, good selection of shorts enabled me to do a swap on one item. Just wish my favourite shorts had still been available in the 10" leg size, but my bad for choosing to wait till the sales.

August 12, 2023
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Reply from FatFace - LEAMINGTON SPA

Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS

Rated 4 out of 5 stars

When I ordered the beautiful green skirt

When I ordered the beautiful green & white skirt, it took longer than I expected to come in the post, so I went back to the store in Leamington Spa. I was very impressed with how well the 2 shop assistants sorted the problem out- it involved phone calls as well as checking online, & the whole thing took less than 10 minutes to be resolved. I was offered the same skirt at sale price (it had been put on sale since I’d made the original order,) & this felt more than fair after the delay I’d had in receiving my purchase. The 2 shop assistants have a very pleasant manner & as I visit the store fairly often they know me a little & are really friendly & helpful, which is lovely in a day & age when personal contact is often lacking when shopping.

August 7, 2023
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Reply from FatFace - LEAMINGTON SPA

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS

Rated 5 out of 5 stars

Excellent service at Leamington Spa

Excellent garments at great prices, purchase during sale at Leamington Spa. Served by lovely staff.

August 16, 2023
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Reply from FatFace - LEAMINGTON SPA

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Rated 5 out of 5 stars

Great Jeans quick delivery

Great Jeans quick delivery. Good fit right length. Friendly staff option to return from shop if necessary.

July 28, 2023
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS

Rated 5 out of 5 stars

Perfect Trousers

Have been looking for the perfect pair of linen trousers for a long time and today I found them!
Would also like to say I had a really lovely chat with the sales lady in your Leamington Spa branch. Unfortunately I didn’t get her name but she is a real asset to your company! Thank you for making my shopping experience even more enjoyable.

August 4, 2023
Unprompted review
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Reply from FatFace - LEAMINGTON SPA

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD

Rated 5 out of 5 stars

Great service

Great service. My order was in store the next day, rather than in 5 days time. The lady that serves me in my local store was lovely, and my slippers are beautiful.

July 23, 2023
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great quality

July 17, 2023
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

Rated 5 out of 5 stars
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great friendly staff and of course…

Great friendly staff and of course quality clothing 👍

July 22, 2023
Unprompted review
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Good morning, Gordon

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Leamington Spa store.

Take care, JB

Rated 5 out of 5 stars
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Good afternoon, Wendy

Thank you for your feedback regarding your recent online order.

It's great reading such positive comments. We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

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