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FatFace - LEAMINGTON SPA Reviews 117

TrustScore 4.5 out of 5

4.5

88 Regent Street, CV32 4NS Leamington�Spa, Warwickshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy to order online. Opted to collect in store to avoid postage charges. Easy to collect from store. Out & getting on with my life again. It's how shopping should be!

Company replied

Rated 2 out of 5 stars

Ordered four dresses to try. A combination of thin, cheap material and ridiculously low neck lines rendered three of them unsuitable. The fourth is just okay. Also ordered a pair of earrings but t... See more

Company replied

Rated 5 out of 5 stars

FatFace clothing is unique and stylish. The quality just like in M&S clothing, also guarantees a good investment in my wardrobe, one that will last for many years to come. Having money is all about in... See more

Company replied

Rated 5 out of 5 stars

I bought an off white denim trouser and a chambray cropped wide leg trousers. I was so pleased they fitted pretty well my pear shaped body. ‘Pear’ need tailored waste bands and wider leg trousers esp... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 88 Regent Street, CV32 4NS, Leamington�Spa, Warwickshire, United Kingdom

  • 01926 883280

4.5

Excellent

TrustScore 4.5 out of 5

117 reviews

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Rated 5 out of 5 stars
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Rated 5 out of 5 stars

Have always loved the brand

Have always loved the brand, fit and experience in store. Would always recommend

May 21, 2023
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Reply from FatFace - LEAMINGTON SPA

Good afternoon, Mike

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Leamington Spa store.

Take care, JB

Rated 5 out of 5 stars

Staff are very friendly and helpful

Staff are very friendly and helpful. Clothes are good quality and original. Recommend 100%.

May 28, 2023
Unprompted review
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD

Rated 5 out of 5 stars

Great quality and easy to order

FatFace on line was simple and convenient and the sale item I chose was of great quality which I expect from FatFace. I was able to click and collect from my local store which was very convenient.

May 3, 2023
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hi Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Order arrived on time

Order arrived on time, staff very friendly as this was a click and collect. Very happy with the kids items purchased in the sale.

May 7, 2023
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Reply from FatFace - LEAMINGTON SPA

Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! We will also forward your comments to our wonderful team in store 🥰- RS

Rated 5 out of 5 stars

Great quality clothing at a fantastic…

Great quality clothing at a fantastic price especially when in the great sale!!!!

April 30, 2023
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Reply from FatFace - LEAMINGTON SPA

Hi Tina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 3 out of 5 stars

Nice clothes .. shame about the delivery

Hi .. I feel that with Amazon for instance you get free delivery with so many many things over a year .. and yet you want £5 for less than £60 and that doesn’t cut it with me .. so I ordered and had the hassle of click and collecting. I get free delivery with other cloth outlets too … it’s your only stumbling block .. your clothes are nice

April 26, 2023
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Reply from FatFace - LEAMINGTON SPA

Hi Neil,
Thank you for your feedback. We will pass this onto the relevant teams for future considerations. We hope you enjoy shopping with us in future.
Have a great weekend - KS

Rated 5 out of 5 stars

My order was dispatched to the…

My order was dispatched to the Leamington shop in good time and the staff at the shop were very friendly and efficient.

April 21, 2023
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hello Richard, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS

Rated 5 out of 5 stars

Ordered ankle boots to be delivered to…

Ordered ankle boots to be delivered to my local branch, they arrived quickly but after trying them on did not like the front piece of leather, it seemed to rub on my ankle. They were very happy to refund me

April 16, 2023
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Reply from FatFace - LEAMINGTON SPA

Thankyou so much for your 5* review, we are sorry to hear the boots were not suitable but very pleased your order was refunded promptly. Have a lovely day! BP

Rated 5 out of 5 stars

Really nice insulated jacket

Really nice insulated jacket, fits nicely and it was easy to order online and pick it up from (and try it for size) at my local store in Leamington Spa

April 17, 2023
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Reply from FatFace - LEAMINGTON SPA

Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! LB

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Happy with service and the items

March 31, 2023
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Reply from FatFace - LEAMINGTON SPA

Good afternoon, Mrs Fyfield

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Leamington Spa store.

Take care, JB

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, nice service in store.

March 28, 2023
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Good afternoon,

Thank you for taking the time to leave your review.

I am so pleased that you are enjoying your new order and that you had a great service in store. I hope you continue to enjoy our products.

Take care, MM

Rated 5 out of 5 stars

An all round good experience

User friendly website, good price reduction on the item I purchased (a shirt). Option to click and collect so no delivery charges (or click and collect fees which some companies have). Collection in store was quick and staff were friendly and smiley. Shirt was exactly as described. A good fit and lovely quality.

March 19, 2023
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Reply from FatFace - LEAMINGTON SPA

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP

Rated 5 out of 5 stars
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hello Alena

Thank you so much for your 5* Review!

It's great to hear you were happy with the service received. We do hope you are happy with your new purchases !

Have a lovely afternoon! TG

Rated 5 out of 5 stars

Love our Fat Face Leamington spa branch

Fat Face is the best for gorgeous leather bags in all different shapes and sizes of amazing quality,I loved this small bag when I originally brought it in black in store and the wonderful assistant said that they had it in Tan if I went into their web page,so I did and now I have both .I love our store in Leamington spa the staff are so kind and friendly and give excellent service,it's a pleasure to shop there

September 29, 2022
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Reply from FatFace - LEAMINGTON SPA

Good afternoon, Marcia

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Leamington Spa store.

Take care, JB

Rated 5 out of 5 stars

Really nice jacket

October 1, 2022
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Thank you so much for taking the time to leave us a 5* review.

We hope you enjoy wearing your new jacket!

TG

Rated 4 out of 5 stars

Everything was as it should be

Everything was as it should be. Happy with the purchase and delivery.

October 12, 2022
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Good afternoon Suminder,

Thank you for taking the time to leave your review.

I am thrilled that you are enjoying your new purchase and that you had a speedy delivery. I hope you continue to love our products and enjoy your shopping experience with us. MM

Rated 5 out of 5 stars

FatFace is one of my favourite brands

FatFace is one of my favourite brands, great ethos and lovely range and styles of clothing. Customer service is also always very good.

August 27, 2022
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

The staff here are always very helpful…

The staff here are always very helpful and are happy to check the stock room for other sizes/styles. They also make suggestions about how to order other items or offer help too.

August 22, 2022
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Good Afternoon Gill
Thank you for your review.

I am so pleased to hear of your recent experience in our Leamington Spa store. Please be assured that I have passed this onto the crew members involved for you.

EP

Rated 5 out of 5 stars

Love the quality of clothing

Love the quality of clothing. Staff are amazing..

August 8, 2022
FatFace - LEAMINGTON SPA logo

Reply from FatFace - LEAMINGTON SPA

Good Morning Sandra,

Thank you for your 5 star review. Great to hear you are happy with your purchase. Have a lovely rest of your day! -KC

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