Travelling to Lichfield is a great get out for me and my partner, it a great place to walk around and relax, grab a coffee and a bite to eat. My wife's natural habitat is a clothing shop lol.... See more
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Easy to place order and a location close by to collect, the staff member was very polite when I collected the jumper. Ordered a size 14 my normal size and for me it was perfect, I would be able to wea... See more
Company replied
Fat Face is a GREAT store In particular Lichfield Friendly staff very helpful Quality of product is good
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Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, United Kingdom
- 01543 264059
4.9
Excellent
221 reviews
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Mountain Bike T-Shirt …
After many years found a Fatface Tee with a mountain bike theme and it was in the sale. Result!!
Had a conversation with Paul about his mountain bike experience too. Great service as usual from the Lichfield store.
April 26, 2025
Unprompted review
Reply from FatFace - LICHFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Good service.
Friendly & helpful staff in the Lichfield store.
Always receive good service.
April 14, 2025
Reply from FatFace - LICHFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have been buying Fat Face jeans for…
I have been buying Fat Face jeans for the last five years or so and previously found the regular length perfect, not now they have adjusted and come up at least two inches short. This would be ok but my local store only stock R and I now need L… so I ordered the right length from the store and found I had to pay in full…. Now over 1 week later jeans still have not arrived. The web site says next day if ordered before 11am, this is misleading as clearly not true. The store in Lichfield is great but the delivery service by the company is appalling…
March 26, 2025
Unprompted review
Reply from FatFace - LICHFIELD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Ordered leather jacket in sale on line …
Ordered leather jacket in sale on line so easy to do ,arrived at lichfield branch recieved text to say had arrived and picked up from store no problems ,really lovely helpful staff who work there highly recommend
November 30, 2024
Reply from FatFace - LICHFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
On time delivery good product
January 5, 2025
Reply from FatFace - LICHFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Such a welcoming and friendly team at…
Such a welcoming and friendly team at Lichfield. Today was no different. We visited the shop this morning with our Collie who practically pulls us into the shop. She is also greeted and treated to a biscuit, which is such a nice touch.
The store is always well presented, with happy and kind staff and is laid out in such a way it’s easy to find items… so much so I ended up buying the lovely Reindeer Yoke Christmas jumper, which fits beautifully.
Keep up the good work, look forward to popping in again soon.
December 18, 2024
Reply from FatFace - LICHFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My order had gone missing 😢 but…
My order had gone missing 😢 but Lichfield branch sorted it all out very quickly.
The replacement was delivered to my home address free of charge the next day.
Thankyou
December 14, 2024
Reply from FatFace - LICHFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Customer Service
Staff are always friendly, helpful & professional. Including staff I have dealt with on-line.
November 23, 2024
Reply from FatFace - LICHFIELD
Thank you for taking the time to leave your review and for providing your feedback. We look forward to serving you again soon. Take care, LE
Helpful and friendly staff
November 18, 2024
Reply from FatFace - LICHFIELD
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Chris and Emily were fabulous yesterday…
Chris and Emily were fabulous yesterday in the Fatface Lichfield store, they knew the handbag straight away, double checked the store and stockroom before helping to place the order as I was having problems ordering online with a discount I couldn’t access. Such great customer service, thanks so much both
November 13, 2024
Unprompted review
Reply from FatFace - LICHFIELD
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Above and beyond the call of duty.
I ordered a pair of jeans to collect at Fatface Lichfield on a UK visit to see family. At first it seemed as though the order hadn't arrived and as I had forgotton to bring my collection notification email that made it more difficult to track down. One member of staff in particular spent a lot of time on the phone to head office in order to resolve the problem. Turns out the parcel was linked to a hotel address where I stayed last year so in the end I was able to pick up my purchase after all. In my opinion the staff at Lichfield went "above and beyond the call of duty" in their help. Thank you very much, you were brilliant. The jeans are excellent too!
November 7, 2024
Reply from FatFace - LICHFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Superb click and collect service
Superb click and collect service, very friendly and very helpful staff. Cannot fault anything - thank you FatFace.
November 2, 2024
Reply from FatFace - LICHFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordering was easy
Ordering was easy. Item arrived at store quickly. Informed had arrived by email and collected from store where staff very friendly.
August 20, 2024
Reply from FatFace - LICHFIELD
Hello Maureen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - LICHFIELD
Good morning Nicky
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
Was easy to order on line. Emails came as promised and the customer service at the branch when I collected my goods was brilliant
August 9, 2024
Reply from FatFace - LICHFIELD
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Collection at Lichfield
Went to collect order and didn't wait long.Served by a pleasant and polite member of staff.
August 11, 2024
Reply from FatFace - LICHFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly helpful customer service.
July 13, 2024
Reply from FatFace - LICHFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fitting rooms unavailable…
Collecting an order from Lichfield shop only to find that the item could not be tried on for size as the fitting rooms were out of use. Come on FatFace, this is not good enough
July 8, 2024
Reply from FatFace - LICHFIELD
Good morning Terry, thank you for taking the time to leave your review.
I am sorry to hear about your recent experience.
I have contacted the Lichfield store this morning, who have explained that due to a leak in their roof, the fitting rooms are currently unavailable. This is being looked at internally and repairs are under way, however for safety reasons I am sure you can understand they cannot be open at this time.
Take care, LE
Fab customer care
My online order arrived quickly but the flip flops were uncomfortable so I returned them in store. Staff were warm, friendly, understanding and there was no issue returning them.
July 1, 2024
Reply from FatFace - LICHFIELD
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered 2 pairs of ladies shorts…
I ordered 2 pairs of ladies shorts online as click and collect to my local Fatface store to save on carriage. I ordered the 2 different colours thinking I would keep the ones I liked best and return the others but I loved them both, so kept them both. Fat face is my favourite shop for clothes, I love the style and quality. The staff are always friendly and helpful.
June 28, 2024
Reply from FatFace - LICHFIELD
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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