Great customer service from Archy at Macclesfield FatFace. Went in to buy a dress I had seen a few weeks ago despite my very hazy description Archy worked out which one it was and ordered it for me.... See more
Company replied
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See what reviewers are saying
not impressed. usually staff are very helpful. young looking girl with brown n blonde hair just stood behind cash desk too busy chugging her drink /stuffing her face to bother about customers. used... See more
Company replied
I ordered some fluffy socks online, selecting in store collection. This was a first for me, the store collection option bit. I am well versed in the ordering of socks. I received an email, notifying... See more
Company replied
I love Fatface, a lot of my wardrobe is from there. In fact, most days I’m wearing at least one item of Fatface clothing! I recently bought one of the fur coats in the sale and it’s so beautiful, I lo... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1/3 Mill Street, SK11 6NA, Macclesfield, Cheshire, United Kingdom
- 01625 422307
4.7
Excellent
151 reviews
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Great customer service - with patience and care
Things were complicated with our latest transaction with Fatface, to do with a gift card. Despite this, and it taking some time, the staff at the Lytham store were so understanding, patient, kind and helpful - a smile's worth and much appreciated...
March 23, 2024
Reply from FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
I am sorry to hear there were some complications with your gift card. We are pleased our crew at the Lytham store were able to resolve this for you! We look forward to welcoming you back soon.
Take care. -GM
I love Fatface
I love Fatface, a lot of my wardrobe is from there. In fact, most days I’m wearing at least one item of Fatface clothing! I recently bought one of the fur coats in the sale and it’s so beautiful, I love the colour and the way it feels. Special shout out to my local store in Macclesfield, the staff are great, always welcoming and friendly.
March 20, 2024
Reply from FatFace - MACCLESFIELD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you feedback regarding delivery and service. We hope you love your order!
Take care. -GM
Just so easy to order on line &…
Just so easy to order on line & delivery is always excellent
March 20, 2024
Reply from FatFace - MACCLESFIELD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very good quality items
Very good quality items, bright inviting store and friendly staff
February 12, 2024
Reply from FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and your recent shopping experience. We look forward to welcoming you back soon!
Take care.- GM
Delivery collection
The delivery was fast and staff were friendly and helpful as always. The clothes fit well and were good quality.
February 7, 2024
Reply from FatFace - MACCLESFIELD
Good afternoon, Isobel.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Macclesfield store.
Take care, JB
Quality clothes and good customer service
Easy online ordering for click and collect. Great quality of the tops purchased. Friendly and helpful staff in store.
February 12, 2024
Reply from FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our 'Click and Collect' service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - MACCLESFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such a lovely experience with our crew. We look forward to welcoming you back soon!
Take care. -GM
Excellent customer service
Lots of lovely items in store . Good quality and I always receive excellent customer service at my local branch in Macclesfield.
January 13, 2024
Reply from FatFace - MACCLESFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good company
Good company. Lovely casual smart clothes of good material. They are generous on sizes so sometimes have to go down a size. Never a problem when returning an item. I buy for the whole family. Love the sales and spend too much.
January 11, 2024
Reply from FatFace - MACCLESFIELD
Hello Andrea
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent helpful staff at Macclesfield…
Excellent helpful staff at Macclesfield Branch with Quality Products at reasonable prices particularly in the Sale.
January 18, 2024
Unprompted review
Reply from FatFace - MACCLESFIELD
Good Afternoon Barry,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Macclesfield Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Great product at a great price
January 8, 2024
Reply from FatFace - MACCLESFIELD
Good morning Geoffrey,
Thank you for taking the time to leave a review.
We’re happy to hear you love your item and we look forward to welcoming you back soon. Take care, LC.
Fat face are my favourite shop
Fat face are my favourite shop
Never had a bad experience
January 7, 2024
Reply from FatFace - MACCLESFIELD
Hello Pat
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really nice shop
The staff here are always friendly and (seem) happy every time we go in.
Shop is only small, so more space would be good, but it's always a pleasure to visit.
January 2, 2024
Reply from FatFace - MACCLESFIELD
Hello Rachel
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Really helpful and friendly staff.
December 30, 2023
Reply from FatFace - MACCLESFIELD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Quick delivery and all items present in…
Quick delivery and all items present in parcel. Had to return one item (ordered two sizes of one item to chose best fit). Returned to store - really simple and quick. Money was refunded immediately- I was impressed! 😊
December 29, 2023
Reply from FatFace - MACCLESFIELD
Hello Danielle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fluffy socks online order with in-store collection
I ordered some fluffy socks online, selecting in store collection. This was a first for me, the store collection option bit. I am well versed in the ordering of socks.
I received an email, notifying me of the successful sock in-store delivery. I travelled to the store and the email was absolutely true. The socks were indeed there, boxed no less! I collected the box, and drove home, reflecting on whether I’d be asked to review the experience on Trust Pilot. It’s funny how things turn out.
December 2, 2023
Reply from FatFace - MACCLESFIELD
Good afternoon, Ian.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Good quality clothing
Good quality clothing, perfect fit,whatever I buy, great staff, always willing to help
November 23, 2023
Reply from FatFace - MACCLESFIELD
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Good efficient service once again.
November 20, 2023
Reply from FatFace - MACCLESFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Grrat quality amazing staff
November 20, 2023
Reply from FatFace - MACCLESFIELD
Hello Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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