The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers ha... See more
Company replied
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See what reviewers are saying
Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied... See more
Company replied
The shop assistant went above and beyond helping me to return my goods via post (purchased with Klarna) she was very helpful, polite and efficient...(sorry..I did not get her name) Fat Face store... See more
Company replied
This is the first time I’ve ordered anything from fat face online, it was great. Very pleased, picked it up from the store which, I love. The staff are very helpful especially if there any issues wi... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
81 Monnow Street, NP25 3PS, Monmouth, Gwent, United Kingdom
- 01600 775648
4.6
Excellent
76 reviews
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This company invites their customers to review, whether positive or negative
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Returned an item purchased online to a…
Returned an item purchased online to a store - v v helpful staff
July 16, 2022
Reply from FatFace - MONMOUTH
Hi Janine, thank you for your 5* review on your recent visit to Monmouth. I am so pleased to hear you had a positive visit and the Crew were able to help you. This will be passed onto them. Take care, LE
Love the clothing
Love the clothing. Always happy staff in our local store in Monmouth. Lots of choice for adults. The children's range is fantastic but not as much choice in the Monmouth store, but it's not too far to the Hereford store for extra choice.
June 19, 2022
Reply from FatFace - MONMOUTH
Good afternoon Jess!
I am so happy to read what a positive experience you had in the Monmouth store. I will be sure to pass this on to the wonderful team.
Enjoy your weekend - DW
Love the guy that served us
Love the guy that served us. Friendly, professional and competent 😁
June 18, 2022
Unprompted review
Reply from FatFace - MONMOUTH
Hi Jo
thank you for your 5* review on the Monmouth store - this is really wonderful to hear! LE
Reply from FatFace - MONMOUTH
Good afternoon, Gynette
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Monmouth store.
Take care, JB
Excellent customer service
Excellent customer service from the Monmouth store when I needed to exchange online purchases.
Great 20% off deal too.
April 25, 2022
Reply from FatFace - MONMOUTH
Good afternoon,
Thank you for your 5* review. It is lovey to hear that our Monmouth store were so accommodating. I will make sure that your feedback is passed onto the store directly. Many thanks-AB.
Brilliant staff member in Monmouth
Brilliant staff member in Monmouth. Helped me above and beyond. Love the clothes. Lasting quality and always look good.
April 23, 2022
Reply from FatFace - MONMOUTH
Hi Penny, thank you for your lovely review on the Monmouth Store - this is wonderful to hear! Take care, LE
Very large for the size ordered.
Ordering and delivery was perfect.
I like jumpers to be big so I got the size I normally buy. Sadly this jumper was far too big. I could do with at least 2 sizes smaller.
April 21, 2022
Reply from FatFace - MONMOUTH
Good morning, Mary
Thank you for the review, I am sorry to hear that you are unhappy with the sizing of the Katy Jumper. By all means feel free to return the jumper to our warehouse for a refund or one of our stores who will be able to assist in either a refund or exchange. JB
Reply from FatFace - MONMOUTH
Good Morning Carol
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Monmouth store. Please be assured that this will be passed onto the crew members involved for you.
Happy Easter. - EP
Reply from FatFace - MONMOUTH
Hi Thank you for your review and I am pleased to read that you received such good service from the staff in our Monmouth Store. Have a lovely weekend, LM
Reply from FatFace - MONMOUTH
Hi Sandra,
Thank you for your 5* review. I will make sure that your comments are passed onto the store. Many thanks-AB.
Good quality clothing
Good quality clothing. Friendly, helpful and courteous staff. Thankyou
February 3, 2022
Reply from FatFace - MONMOUTH
Hiya,
Thank you for leaving us this review regarding your shopping experience, it's great reading such positive comments about service and clothing. LM
Always excellent
Always excellent. Items sent out really quickly. I forgot to add my postage discount and after emailing them they replied quickly and refunded me the difference. Great service and great goods.
December 1, 2021
Reply from FatFace - MONMOUTH
Hi Lyn,
Thank you for leaving us your 5 star review.
I am so pleased to hear that your order arrived quickly and that you are happy with your items and the service you received. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
Birthday gift much appreciated
Bought jumper for my son in law who is very tall and slim. Jumper is lovely and very soft. He is very happy with it.
November 28, 2021
Reply from FatFace - MONMOUTH
Hi there, Thank you for your 5* review - I am really pleased to hear that your son in law is happy with the jumper that you bought. That's really great to hear :)
All the best - LE
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