The staff were very helpful and smiley. I was bringing something back so a refund was necessary. The service was quick and efficient. I went on to have a lovely chat with the member of staff... See more
Company replied
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Decided to return items to store. Assistant asked me to look around while I waited for return to be processed as “it would take some time”. I did look around in the store, of ALL stock there were... See more
Company replied
Staff in Morpeth shop are lovely . Dungarees I bought are fab , and good quality as always
Company replied
Bought the wrong size on line. Took the items into the Morpeth branch and issue sorted out quickly. Gentleman who served me was very courteous and professional.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 9 Sanderson Arcade, NE61 1NS, Morpeth, Northumberland, United Kingdom
- 01670 505140
4.8
Excellent
146 reviews
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Easy to order online
Easy to order online, and delivered to my local store.Also, if I needed, I could return to my local store and they would return them for me. Perfect.
April 10, 2026
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good customer relations
Good customer relations. Pleasant staff.
Ease of ordering and returning items.
My only complaint would be lack of short fitting trousers and dresses. What you do get in disappears like snow off a dike!
February 3, 2026
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering online
Easy ordering online. Easy to return unwanted items. Staff always extremely helpful. Always stress free shopping with fat face.
January 11, 2026
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Service
Size not in shop but Linda the shop assistant at Morpeth ordered online and my order was delivered 2 days later. Excellent service from both Fatface and their Morpeth shop.
January 7, 2026
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely jacket bought in the sale
Lovely jacket bought in the sale so a great price. Easy to order online.
December 31, 2025
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good Experience
The Assistant in the shop was very helpful and gave good advice. I ordered 4 items online and bought 2. No problem returning the other 2 items to the shop.
September 19, 2025
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely tops
Lovely tops, especially the broiderie anglaise styles.
Easy to purchase in store or online and easy returns. Very helpful staff too. 👍
September 2, 2025
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shop assistant who served me was…
The shop assistant who served me was rather rude. She had an accent from either Australia or South Africa. Her interaction was short so it was difficult to decipher.
August 26, 2025
Reply from FatFace - MORPETH
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Very helpful staff at Morpeth
Very helpful staff at Morpeth when I had to return item bought for my daughter,which unfortunately did not fit .
July 8, 2025
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very friendly and welcoming staff
Very friendly and welcoming staff. Great choice of clothes to buy. Good and hard wearing. Wash perfectly and keep good shape
July 1, 2025
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
I received great customer service from the lady who served and helped me, lots of quality items I could buy will definitely be back to buy more.
May 30, 2025
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All straight forward
May 10, 2025
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reliable style and quality
Pleasant woman behind the till retrieved my parcel. Love my new sweater. I’d spotted it earlier in the year and was delighted to purchase it in the sale. No doubt I’ll have this item for years to come.
May 2, 2025
Reply from FatFace - MORPETH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered online and collected from…
Ordered online and collected from morpeth shop. everything went smooth. love trousers
May 1, 2025
Reply from FatFace - MORPETH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Great clothing that washes well and…
Great clothing that washes well and last longer than other brands great styles and colours and good customer service in store also quick delivery online
April 29, 2025
Reply from FatFace - MORPETH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Reply from FatFace - MORPETH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Reply from FatFace - MORPETH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bad weather prevented my order getting…
Bad weather prevented my order getting through for collection at shop so staff posted it on to me. Excellent service and excellent socks
January 9, 2025
Reply from FatFace - MORPETH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - MORPETH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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