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FatFace - MUMBLES Reviews 128

TrustScore 5 out of 5

4.8

6 Newton Road, SA3 4AT Mumbles, Glamorgan, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Great quality. Bought Sale items as on OAP wage now - but been a FatFace fan for yearrrrrrrs. Wish Mumbles shop were larger , but online service is great if item not in stock or my size- getting d... See more

Company replied

Rated 5 out of 5 stars

Fatface sell good quality , responsibly sourced , stylish clothes . All things that are important to me . I bought a beautiful dark pink linen shirt which I shall enjoy wearing .

Company replied

Rated 5 out of 5 stars

It's always a pleasure going into the Mumbles Store, the staff are always friendly and happy to help.

Company replied

Rated 5 out of 5 stars

Ordered a T-shirt on-line. Received an e-mail confirmation as expected, but a few days later, I hadn't received a message to let me know my parcel would be ready to collect from the store. I contacted... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 6 Newton Road, SA3 4AT, Mumbles, Glamorgan, United Kingdom

  • 01792 368319

4.8

Excellent

TrustScore 5 out of 5

128 reviews

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Rated 5 out of 5 stars
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Prompt delivery of Items to store for…

Prompt delivery of Items to store for pick-up

November 21, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Good afternoon, Gary

Thank you for your feedback regarding your recent online order.

I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

Quick delivery

Quick delivery, no issues with order. I shop here alot fab store, lovely staff.

November 3, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Wide choice of garments on display

Wide choice of garments on display, very helpful assistant, very pleased

October 30, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering. Great to save on postage by using click & collect which was a quick process.

November 3, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Great quality linen and free delivery…

Great quality linen and free delivery to my local store

November 1, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Fat Face can't fault it!

Faultless, excellent quality, arrived quickly. Love it!

October 31, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Speedy delivery to the store for click…

Speedy delivery to the store for click and collect and friendly staff in store

September 19, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Dress order

Ordered my dress which fits beautifully, system was very efficient

August 16, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Good Afternoon Sue,

Thank you so much for your 5* review! I am so pleased to read your positive feedback regarding our sizing. We hope you continue to enjoy your shopping experience with us in the future.

I hope you have a great day! - JW

Rated 4 out of 5 stars

Online order

Dress arrived in store within a few days and good fit.

August 11, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello, Thank you for leaving us your feedback. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS

Rated 5 out of 5 stars

We always pay a visit in to the Fat…

We always pay a visit in to the Fat Face in Mumbles on our annual summer trip to South Wales. We called in on Tuesday and I must say it was the best summer sale we had seen in Fat Face. A lot of choice and very easy to shop. My husband and I may have gone slightly overboard but we are delighted with our many purchases for us and our children. It was the busiest we had seen this shop but the staff were very organised and still very friendly and helpful. Couldn't recommend this shop more. See you next year Fat Face Mumbles 😊

August 8, 2023
Unprompted review
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Good quality

Good quality, quick delivery, pleasant and helpful staff at local shop when ordered one of the items.

June 30, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Rated 5 out of 5 stars
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hi Lori
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I bought a dress online which was too…

I bought a dress online which was too big - surprisingly! - so took it back to my local shop. They had the next size down, I tried it in and it fitted perfectly! Excellent customer service in the Mumbles Fat Face store and I really appreciate the flexibility in being able to combine online and in-store shopping. Great!

May 20, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD

Rated 5 out of 5 stars

Great service and staff with quality…

Great service and staff with quality clothes

May 2, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Hello Christine, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Rated 5 out of 5 stars

Easy to order in sale

Easy to order in sale. Great quality T-shirt bought as gift.

April 19, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Good afternoon,
Thank you for taking the time to leave your 5* review. Have a lovely day. Many thanks-AB.

Rated 5 out of 5 stars
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Quality of the clothes is excellent and…

Quality of the clothes is excellent and order service is quick and easy. The shop assistant is very welcoming and helpful. An enjoyable experience.

April 2, 2023
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Rated 5 out of 5 stars
FatFace - MUMBLES logo

Reply from FatFace - MUMBLES

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

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