Always smiling and helpful. One particularly assistant is ever helpful and even with a refund, nothing is too much trouble. In lots of shops, the reaction changes when I do a return. ( sometimes ne... See more
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See what reviewers are saying
Clear description of item, easy ordering system and fast despatch. Been looking for a raincoat for a while, wanted a longer style that would work well with skirts too. Didn't want a trench, didn't wa... See more
Company replied
Nantwich store did not have the item in stock for my husband, but the staff could not have been more helpful and looked on line for the chinos he wanted. We then ordered them and had them delivered to... See more
Company replied
Collected item from Nantwich Fat Face on a Sunday. Lady was helpful. However, have visited in the week and don't feel the atmosphere is very welcoming. Staff chatting to workmen and not acknowledgi... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
48 High Street, CW5 5AS, Nantwich, Cheshire, United Kingdom
- 01270 611325
4.6
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to order
Easy to order, quick to deliver.. thank you so much for a fast and easy ordering and delivery service.
August 12, 2024
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Order still not received yet in store…
Order still not received yet in store despite ordering online on 4/8/24!!!! Now 13th August. Thought it would be quicker to pick up from store looks like I’m not going to get it now as I have not received an email to pick up. I have also called into the store on passing - nothing. I suppose I have to go through the process of trying to get a refund very very disappointed
August 13, 2024
Reply from FatFace - NANTWICH
Hello Stella
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I can see that my colleague has been in contact with you today to discuss this further with you.
EP
Quality jeans at fabulous price
Quality jeans at fabulous price, fast delivery with helpful store staff in Nantwich
July 16, 2024
Reply from FatFace - NANTWICH
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NANTWICH
Hello Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NANTWICH
Hello
Thank you for your review.
I am so sorry to hear this,
I have raised this with the appropriate department for future consideration.
EP
Brilliant Staff in Store
Easy to use website. Quick delivery to store. Nantwich crew super friendly and helpful as always. Big thank you to Steph, Carol and Connie for sorting out the order with exceptional customer service.
June 15, 2024
Reply from FatFace - NANTWICH
Good Morning,
Thank you for sharing your recent experience in our Nantwich store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Reply from FatFace - NANTWICH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had a good experience when visiting our Nantwich store and that the team were so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fat face is my staple for everything
Fat face is my staple for everything. Excellent quality and the service is a++++
May 27, 2024
Reply from FatFace - NANTWICH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - NANTWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Reply from FatFace - NANTWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
First class service
Bought two t shirts in the sale online opted to click and collect at the Nantwich store. Took a few days but good tracking service to collect. Staff lovely in store and easy to collect. Will opt to do this again rather than wait for the post and be out etc
April 18, 2024
Reply from FatFace - NANTWICH
Good afternoon, Sally.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received, especially our Click n' Collect service. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Only a happy face
I've purchased quite a few things from this shop recently and everything is great. I enjoy my walks round Nantwich and the inevitable visit to Fatface. Such a lovely team that work in there
April 20, 2024
Unprompted review
Reply from FatFace - NANTWICH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NANTWICH
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying the quality of your recent order and the efficiency of this. I hope you continue to enjoy our products as much as we do.
All the best, MM
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The style and quality of the clothing…
The style and quality of the clothing is so good the colours and patterns are so fresh and really uplifting!
March 24, 2024
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
One of our favourite shops in Nantwich
One of our favourite shops in Nantwich, Becky, Sarah and Steph are always so welcoming and interested in our Guidedog Pups that we socialise in the store.
February 24, 2024
Unprompted review
Reply from FatFace - NANTWICH
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear about your positive shopping experiences at our Nantwich store. We look forward to welcoming you back soon!
Take care. -GM
Very easy and efficient with click and collect
Beautiful shirt
Good quality and nicely presented
February 18, 2024
Reply from FatFace - NANTWICH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and it was easy to collect in our Nantwich store. I hope you continue to love our products as much as we do.
All the best, MM
Love this shop
Love this shop, staff are always so friendly and helpful especially Becky and Steph, always greeted with a smile and nothing is too much trouble, definitely 5*
February 17, 2024
Unprompted review
Reply from FatFace - NANTWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at our Nantwich store. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
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