Always smiling and helpful. One particularly assistant is ever helpful and even with a refund, nothing is too much trouble. In lots of shops, the reaction changes when I do a return. ( sometimes ne... See more
Company replied
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See what reviewers are saying
Clear description of item, easy ordering system and fast despatch. Been looking for a raincoat for a while, wanted a longer style that would work well with skirts too. Didn't want a trench, didn't wa... See more
Company replied
Nantwich store did not have the item in stock for my husband, but the staff could not have been more helpful and looked on line for the chinos he wanted. We then ordered them and had them delivered to... See more
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Bought a shirt from Fatface online as a birthday gift for hubby to be collected instore. Item arrived OK. Two weeks later washed it in line with the label instructions and it shrunk from a Large to an... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
48 High Street, CW5 5AS, Nantwich, Cheshire, United Kingdom
- 01270 611325
4.6
Excellent
167 reviews
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The style and quality of the clothing…
The style and quality of the clothing is so good the colours and patterns are so fresh and really uplifting!
March 24, 2024
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
One of our favourite shops in Nantwich
One of our favourite shops in Nantwich, Becky, Sarah and Steph are always so welcoming and interested in our Guidedog Pups that we socialise in the store.
February 24, 2024
Unprompted review
Reply from FatFace - NANTWICH
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear about your positive shopping experiences at our Nantwich store. We look forward to welcoming you back soon!
Take care. -GM
Very easy and efficient with click and collect
Beautiful shirt
Good quality and nicely presented
February 18, 2024
Reply from FatFace - NANTWICH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and it was easy to collect in our Nantwich store. I hope you continue to love our products as much as we do.
All the best, MM
Love this shop
Love this shop, staff are always so friendly and helpful especially Becky and Steph, always greeted with a smile and nothing is too much trouble, definitely 5*
February 17, 2024
Unprompted review
Reply from FatFace - NANTWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at our Nantwich store. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Lovely shop in centre of town to…
Lovely shop in centre of town to collect a click & collect order. Friendly welcoming staff. So pleased with a TShirt we bought for a Christmas present got another one in the sale
February 1, 2024
Reply from FatFace - NANTWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Always great clothes and easy to return…
Always great clothes and easy to return items to the shop when needed if they don’t fit & ordered online. Fab shop in Nantwich too!
January 8, 2024
Reply from FatFace - NANTWICH
Hi Jim,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Love this shop and great staff
Love this shop and staff are always brilliant. Great customer service!
December 29, 2023
Reply from FatFace - NANTWICH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Nantwich store. I hope you continue to have a great shopping experience with us.
All the best, MM
Brilliant Fat Face
The website is so easy to use and the range of clothing is superb. The quality of the products is always brilliant.
December 1, 2023
Reply from FatFace - NANTWICH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Skater dress.
I ordered the dress online from Fatface website. Saffron Skater dress in plum wore it last night fab.
December 3, 2023
Reply from FatFace - NANTWICH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new dress. I hope you continue to love our range of products as much as we do.
Take care, MM
Excellent experience of ordering online.
Email arrived letting me know jumper had arrived in store for collection within the expected 5 working days. Then a reminder email arrived as I hadn’t managed to pick it up within 4days. A very efficient & pleasant experience.
November 29, 2023
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I love Fat face, but…..
I love Fat face, but - the blouse has been on sale about 2 weeks after I bought it!
October 30, 2023
Reply from FatFace - NANTWICH
Hello Hazel
Thank you for your review.
I am so sorry to hear about the item.
Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Easy to order and collect
Easy to order and collect. Lovely quality and friendly staff in store.
November 22, 2023
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - NANTWICH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Helpful staff
I ordered a jumper on line, picked up at the store so i was able to try on there, not sure about the size so tried a bigger size on at the store just to check.
The staff were very helpful and pleasant
November 14, 2023
Reply from FatFace - NANTWICH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - NANTWICH
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
Good service and communication. I ordered online and opted to collect from my local store. I received notification of when it was dispatched and then again when it was ready to collect.
November 7, 2023
Reply from FatFace - NANTWICH
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat face has always been my favourite…
Fat face has always been my favourite place to shop staff always very helpful and friendly 👍💯
November 17, 2023
Unprompted review
Reply from FatFace - NANTWICH
Hello,
Thank you for your 5* review regarding your recent visit to our Nantwich store.
It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
Excellent product quick delivery
Excellent product quick delivery - ordered on line and delivered to store as item was cheaper than in shop I had items delivered to … does not make sense😕
October 27, 2023
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
What a great rain coat.
Clear description of item, easy ordering system and fast despatch.
Been looking for a raincoat for a while, wanted a longer style that would work well with skirts too. Didn't want a trench, didn't want padding and didn't want to look like a hiker. This one is just perfect with enough detail to move it beyond boring. Colour is lovely, weight perfect, fit excellent. Very happy and keeping dry in style.
October 31, 2023
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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