Always smiling and helpful. One particularly assistant is ever helpful and even with a refund, nothing is too much trouble. In lots of shops, the reaction changes when I do a return. ( sometimes ne... See more
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See what reviewers are saying
Clear description of item, easy ordering system and fast despatch. Been looking for a raincoat for a while, wanted a longer style that would work well with skirts too. Didn't want a trench, didn't wa... See more
Company replied
Nantwich store did not have the item in stock for my husband, but the staff could not have been more helpful and looked on line for the chinos he wanted. We then ordered them and had them delivered to... See more
Company replied
Collected item from Nantwich Fat Face on a Sunday. Lady was helpful. However, have visited in the week and don't feel the atmosphere is very welcoming. Staff chatting to workmen and not acknowledgi... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
48 High Street, CW5 5AS, Nantwich, Cheshire, United Kingdom
- 01270 611325
4.6
Excellent
161 reviews
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Had a very friendly experience today at…
Had a very friendly experience today at Fatface, Nantwich store which is not always the case.
Thank you Liz and Sam
Hope to see you ahain
September 24, 2023
Unprompted review
Reply from FatFace - NANTWICH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Lovely item but returned
Both items I order where good quality for the sale price I paid but returned to the shop. So lost my postage money. Which was pretty disappointing
August 18, 2023
Reply from FatFace - NANTWICH
Good Morning Julie,
Thank you for taking the time to leave us a review! I have got in touch with you directly via email to discuss this further. I apologise for any inconvenience caused.
Kind Regards, JW
Turtle vest top
I order online and know my size. My vest top was absolutely perfect.
Did click and collect.
August 12, 2023
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Easy to collect and return online…
Easy to collect and return online orders in my local shop. Friendly staff.
August 16, 2023
Reply from FatFace - NANTWICH
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Excellent service
Excellent service, I placed the order late one evening and it was delivered early the next day. The linen shirts have proved invaluable for our holiday to Italy and have be up the the finest quality which Fat Face have always set
May 24, 2023
Reply from FatFace - NANTWICH
Hello, Thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Excellent service from start to…
Excellent service from start to finish.Fast and efficient. Staff at the store were very good.
May 7, 2023
Reply from FatFace - NANTWICH
Hi Janice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NANTWICH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - NANTWICH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love these clothes
Love these clothes, always so well made and true to description. I couldn't be happier with the new dress. Fast shipping, minimally packaged which is nice for eco reasons.
April 20, 2023
Reply from FatFace - NANTWICH
Hello, Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
I ordered something
I ordered something, it was ready to collect quickly. Staff were friendly and efficient
April 19, 2023
Reply from FatFace - NANTWICH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Very quick delivery to my local store
Very quick delivery to my local store. Friendly team and no problems. Kept in touch over my order and easy to return if needed ( didn't need to)
April 16, 2023
Reply from FatFace - NANTWICH
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day – BP
Staff are friendly and helpful but…
Staff are friendly and helpful but notice that when ordering for store pick-up, it does seem to take longer than it used to, to arrive in store?
April 12, 2023
Reply from FatFace - NANTWICH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very good quality items at a decent…
Very good quality items at a decent price and service is was excellent 👍
March 30, 2023
Reply from FatFace - NANTWICH
Hello Philip, Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Great choice and helpful staff
I bought several items. I really like the quality and feel of fat face fabrics. Staff were helpful and went to check for another size for me. Changing room are roomy and plenty of hooks. A pheasant shopping experience.
March 27, 2023
Reply from FatFace - NANTWICH
Good morning,
Thank you for taking the time to leave us your review. I am pleased that you had such a positive experience in our Nantwich store and that you found some items that you really enjoy. I hope you continue to have a pleasant shopping experience with us.
Take care, MM
Reply from FatFace - NANTWICH
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Very efficient service
My order was placed and arrived very quickly. Would use this company again
January 16, 2023
Reply from FatFace - NANTWICH
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Excellent service.
Beautiful clothing. Top rated staff, so efficient and helpful. All in all, Fat Face provides a lovely shopping experience!
December 22, 2022
Reply from FatFace - NANTWICH
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
I was disappointed that my local shop…
I was disappointed that my local shop could not order in the dress I wanted. They told me they had to order 10!
November 18, 2022
Reply from FatFace - NANTWICH
Good Afternoon Janet
Thank you for your review.
I am so sorry to hear about your recent experience in our Nantwich store. Please be assured that this will be followed up to ensure that this does not happen again.
I hope you have a good weekend.
EP
They did not have the right size of…
They did not have the right size of shoe I wanted but the guy there was great. He found them on line ordered them and they came quickly. Great service
August 26, 2022
Reply from FatFace - NANTWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Glad I dropped In
Lucky visit to our local dog-friendly Fatface on the way back from a walk. A good quality navy sweatshirt at a very reasonable sale price. I took a chance as it was a size 6 and I am 8 - 10, but the friendly staff agreed it looked big enough for me, and indeed it's a good fit. Always worth a visit to a Fatface sale!
August 21, 2022
Reply from FatFace - NANTWICH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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