Was able to pick up my items quickly. Staff member was lovely very polite. Whole process wass easy and items came before estimated time.
Company replied
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See what reviewers are saying
I took my 98 yr old but still very fashionable grandmother into Fatface Newbury yesterday and we had a really great experience thanks to Trudie. She was so helpful searching out clothes in store that... See more
Company replied
Really pleased with the quality of the clothes & they arrived when they said they would. Only thing the courier delivering threw the bag over our waist high fence instead of going through our gate,... See more
Company replied
A massive thank you to Gertrude in the Newbury Berkshire storefor help, kindness, suggestions and fantastic customer services. A great shop wonderful range of products for the ladies and gents with so... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
28 Parkway, RG14 1AY, Newbury, Berkshire, United Kingdom
- 01635 550664
4.7
Excellent
91 reviews
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Staff were friendly and helpful
Staff were friendly and helpful. Always made to feel welcome and will go above and beyond
May 20, 2025
Reply from FatFace - NEWBURY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
I ordered the snoopy tote bag online…
I ordered the snoopy tote bag online and was emailed to say that it would be there to pick up in the shop on Tuesday 15th April. Then received email saying it has been delayed, should be there by 18th. I went in the shop on Friday, the shop assistant (lovely as she was) said that they hadn’t had the delivery. I went in on Saturday 19th and the shop assistant checked the back and the computer and told me that the bag still hadn’t been delivered and didn’t know why or where it was.
Cannot the fault the shop assistants, they were very helpful.
April 20, 2025
Reply from FatFace - NEWBURY 2
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
FatFace has been my favourite shop for…
FatFace has been my favourite shop for years.
Excellent quality clothes and fabrics. It’s a shame they stopped their children clothes.
The staff are very friendly and welcoming too.
March 2, 2025
Reply from FatFace - NEWBURY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Ordered a shirt
Ordered a shirt on line for delivery to Newbury shop. Arrived as promised and shirt fits well.
December 5, 2024
Reply from FatFace - NEWBURY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good next day collection service…
Very good next day collection service from local store.
November 12, 2024
Reply from FatFace - NEWBURY 2
Hello! thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Website easy to use
Website easy to use. Photos accurate. Ordered to collect at my local Fat Face store. Email updates timely and accurate. Store staff friendly and happy to serve.
November 11, 2024
Reply from FatFace - NEWBURY 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Item wasn’t in stock for ages online or…
Item wasn’t in stock for ages online or in our local store. Low stock levels in our local shop.
Took ages to collect item in store as the system wasn’t working and it kept linking to someone else’s order
November 14, 2024
Reply from FatFace - NEWBURY 2
Hello Alice
Thank you for taking the time to leave your review and for providing your feedback on your ordering experience. Please be assured this will be passed to the relevant team for their attention.
Thank you, LE
Ease of ordering online, great in store service
Ordering was easy, I guess it takes a while to get to store, but amazing service when I got to my local store. They couldn’t be more helpful
August 14, 2024
Reply from FatFace - NEWBURY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
Excellent customer service, witty, polite and friendly.
Thank you
August 7, 2024
Unprompted review
Reply from FatFace - NEWBURY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from Sam
Great service from Sam, professional and friendly: was only really browsing but bought a shirt! Bring on the sun.
July 30, 2024
Unprompted review
Reply from FatFace - NEWBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Staff member needs a sharpen up
Well lit shop, everything displayed well…..but…..on entering the store, no acknowledgement from the only member of staff who was looking at their laptop. No assistance at all, pleasant enough when we went to pay though. Not sure if this is appropriate or not, but long unwashed greasy hair did not help our already poor impression of this staff member. Products great though.
July 15, 2024
Unprompted review
Reply from FatFace - NEWBURY 2
Hi there, thank you for taking the time to leave your review.
I am sorry to hear of your recent visit to our Newbury store.
I will be sure to pass your comments to the appropriate department.
Take care, LE
Love all the gear and great price
April 26, 2024
Reply from FatFace - NEWBURY 2
Hello Mo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NEWBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely dungarees!
I’ve wanted a pair of denim dungarees for AGES. And finally took the plunge with these and I’m so glad I did! So comfortable and look great!
In a size 16-18 and they fit perfectly!
April 11, 2024
Reply from FatFace - NEWBURY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Dungarees, and we look forward to welcoming you back soon.
Take care.- GM
Purchase not yet arrived in store
Fat Face have emailed asking for a review, when my purchase has not yet arrived in the shop I requested. I will up date my review when it has arrived. Many thanks
April 4, 2024
Reply from FatFace - NEWBURY 2
Good morning,
Thank you for taking the time to leave your review.
I can confirm that your order arrived into store on 8th April and you should have received an email regarding this (this may have gone into your junk/spam folder) and so the order is ready to collect.
All the best, MM
Excellent quality sandals as always
Excellent quality sandals as always. I love Fat Face! Staff were super friendly and welcoming.
March 24, 2024
Reply from FatFace - NEWBURY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and have enjoyed using our service. We look forward to welcoming you back soon!
Take care.- GM
Great friendly service in store.
February 5, 2024
Reply from FatFace - NEWBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Efficiency when collecting item's.
November 25, 2023
Reply from FatFace - NEWBURY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely dress
Lovely dress. Arrived promptly at store. Collection was easy and store staff helpful
November 22, 2023
Reply from FatFace - NEWBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love Fatface quality and style
Love Fatface quality and style. Little more expensive, maybe, but lovely styles that last. I can pick up orders from my local store at no extra cost too....wouldn't change a thing!
November 23, 2023
Reply from FatFace - NEWBURY 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
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