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FatFace - NEWCASTLE 2 Reviews 

206
TrustScore 4.5 out of 5

4.7

SU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... See more

Company replied

Rated 4 out of 5 stars

Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... See more

Company replied

Rated 5 out of 5 stars

With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of mee... See more

Company replied

Rated 5 out of 5 stars

I really like what I bought but I've been having an issue, each time. The last times I purchased, the website marked an error, as if I had to repeat everything. The first time, I paid double, and was... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, United Kingdom

  • 01912 304259

4.7

Excellent

TrustScore 4.5 out of 5

206 reviews

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4.7

All reviews

(206)

13,837 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff

Great staff, good choice of goods. Clean and tidy

July 8, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

True to size

The tops i bought were a perfect fit,so comfortable aswell

July 2, 2025
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Reply from FatFace - NEWCASTLE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

As advertised

As advertised, perfect fit, great stylish shirt

June 30, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Summer Shopping

I place my orders online and the site is easy to use. Deliveries arrive at my local shop quickly and no problem with returns. The staff in the store are always very friendly and helpful

June 24, 2025
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Reply from FatFace - NEWCASTLE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Pique Polo Shirt

Really good quality pique polo shirts. Would highly recommend. Next day collection in-store was quick and easy.

June 23, 2025
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Reply from FatFace - NEWCASTLE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service! Very helpful!

Staff always helpful, polite and smiley!! Very can do attitude !

June 22, 2025
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Reply from FatFace - NEWCASTLE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent product

The bag was great and exactly as described. My wife is happy to have it as a nice gift.

June 7, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Comfortable good fit clothing

I was in store today, I got what I was looking for in my size,the sales assistant was really nice I would shop here again.

June 4, 2025
Unprompted review
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Reply from FatFace - NEWCASTLE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Please don’t change Fat Face clothing now it’s owned by Next

Beautiful shop space in old building. Staff fantastic…. Relaxed, happy, helpful, pleasant.
Great clothes, hoping they don’t change following the Next takeover.

April 28, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Staff are always helpful and friendly…

Staff are always helpful and friendly and shop is always clean and well stocked.

April 25, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! CM

Rated 5 out of 5 stars

Purchased online & collected in store

Ordered and paid for item online and arranged to collect from my nearest store. I was kept up to date on my order by email and notified when it was available to collect. Popped into store and collected item with no delays.

March 27, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE

Rated 5 out of 5 stars

Great at collection

They were very understanding of indecision in buying and very patient for my purchase before collection.

March 28, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great!

Easy to order, free collection in store. Great quality, sustainable clothes. Staff are always helpful.

March 19, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Easy online ordering process and…

Easy online ordering process and emailed with relevant updates on the progress of my order. Polite and helpful staff when collecting from shop.

March 24, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Beautiful hoodie fantastic quality for…

Beautiful hoodie fantastic quality for the price really warm and true to size I had a medium and fits purfect well done to fatface definitely will be buying from you again and it was delivered to me the next day

March 13, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Good afternoon,

Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.

Have a good day!

Take care, CT

Rated 5 out of 5 stars

Loved the quality of the clothes and…

Loved the quality of the clothes and ordered on line and collected from store. Staff very friendly.

March 5, 2025
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT

Rated 5 out of 5 stars
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I really like my cord skirt

I really like my skirt, good fit for a curvy woman. Fat face do cater for all shapes and sizes!
Quality of their clothing is also a pull for me.

November 17, 2024
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hi Grace
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars
FatFace - NEWCASTLE 2 logo

Reply from FatFace - NEWCASTLE 2

Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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