I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... See more
Company replied
Location
Switch locationSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
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See what reviewers are saying
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... See more
Company replied
I really like what I bought but I've been having an issue, each time. The last times I purchased, the website marked an error, as if I had to repeat everything. The first time, I paid double, and was... See more
Company replied
Was so pleased when the size 12 jacket I needed popped up online as I'd been unable to source it in store locally. Guesstimated the size by trying on sizes 8 and 14 so was hoping I'd chosen well. Avai... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 01912 304259
4.7
Excellent
200 reviews
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Reply from FatFace - NEWCASTLE 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Great products at a good sale price…
Great products at a good sale price with free delivery to local Fat Face shop.
August 10, 2024
Reply from FatFace - NEWCASTLE 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friends Birthday
The sandles were bought for a friend's birthday, she absolutely loves them and they have never been off her feet. She states that they are so comfortable to wear.
August 4, 2024
Reply from FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear your friend loves her Sandals, and we look forward to welcoming you back soon!
Take care.- GM
Late delivery to store
I ordered two items for click and collect but after 8 days they have still not arrived. Not up to your usual standard Fat Face!
August 1, 2024
Reply from FatFace - NEWCASTLE 2
Good morning Gail
Thank you for taking the time to leave your review.
I can see that you have contacted us regarding your Click & Collect order, and this is currently being investigated. A member of our team will be in touch as agreed when this investigation is complete.
Thank you, LE
So much choice.
FatFace have a good selection of styles for men of all ages. Everything I buy for my husband has been of quality fabric and washed well. Even FatFace trainers are top quality and in a great selection of colours.
July 31, 2024
Reply from FatFace - NEWCASTLE 2
Hi Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful friendly member of staff…
Really helpful friendly member of staff Kathryn who went out of her way to assist me.
July 26, 2024
Unprompted review
Reply from FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - NEWCASTLE 2
Hello Lindsay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality products
Good quality products. Enjoy visiting store to see what's new. Staff are lovely and helpful.
Store is clean
Happy with my recent purchase.
July 20, 2024
Unprompted review
Reply from FatFace - NEWCASTLE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fab Customer Service!
I went into the store looking for a birthday present for my good friend, and Sarah and Annabelle the lovely sales assistants helped me find a lovely jumper. The size wasn't on the shop floor so Sarah kindly checked the stock room and found the right size! I was also offered a gift receipt and the whole process was very easy. Fab customer service!
July 10, 2024
Unprompted review
Reply from FatFace - NEWCASTLE 2
Hello Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful staff in the Newcastle…
Very helpful staff in the Newcastle shop and prompt delivery service yoo
July 1, 2024
Reply from FatFace - NEWCASTLE 2
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good delivery options .
Good delivery options .
Great consistent sizing .
Excellent quality goods
June 28, 2024
Reply from FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
Long wait for delivery
I placed my order on 15th June and received a message confirming it was out for delivery on the 16th to the store. We are still waiting for the order on the 22 June.
June 15, 2024
Reply from FatFace - NEWCASTLE 2
Hello Alyson,
Thank you for taking the time to leave your review.
I am sorry to hear you have not yet received your click and collect order. Due to our 5-7 working day delivery timeframe, the last day we expect your order to arrive is the 25/6/2024. If your order is not ready to collect by that date, please feel free to call the store or email customerservices@fatface.com
Thank you for your continued patience with us.
Take care, ED
Reply from FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
I went in to Newcastle and picked up my…
I went in to Newcastle and picked up my order of white bee pumps in a size 6. However I opened the bag to find a totally different pair of blue patterned pumps in a smaller size. They had the wrong label attached to them. There were no more of the bee trainers as I supposedly got the last pair online in the sale.
June 11, 2024
Reply from FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave us your review.
I am so sorry to hear you have received the incorrect item in your order. We apologise for any disappointment or inconvenience caused.
I have not been able to see you have been in touch regarding this. Please feel free to get in touch with our friendly customer service team so we can assist you further.
Take care. -GM
A quick and easy exchange of an item…
A quick and easy exchange of an item made a very stressful day much better. Thankyou very much Kathryn in the newcastle branch.
June 3, 2024
Unprompted review
Reply from FatFace - NEWCASTLE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly staff at Newcastle.
May 18, 2024
Reply from FatFace - NEWCASTLE 2
Good morning,
Thank you for taking the time to leave your review.
I am so so happy to read that you find the crew in our Newcastle store to be so friendly. I will be be sure to pass this on to the team.
All the best, MM
Really good service and well made…well made 👍££
Really good service and well made products , l always have a issue get stuff to fit me
April 30, 2024
Reply from FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope the items were suitable on this occasion, and we look forward to welcoming you back.
Take care. -GM
Reply from FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We look forward to welcoming you back soon.
Take care, -LA
I placed an order 8 days ago and I rang…
I placed an order 8 days ago and I rang the local store where I had ordered them to. I didn’t receive any email to inform me my order had been there for 5 days!
Very poor service to not receive an email to inform you your order is ready for collection!
April 23, 2024
Reply from FatFace - NEWCASTLE 2
Good morning Julie,
Thank you for taking the time to leave a review.
Sadly, I am unable to see you have contacted us prior to your review.
After looking into this we can see we sent you an e-mail 2 days after you placed your order, at 13:53, saying your order is ready to collect. Another e-mail was sent 5 days later reminding you to collect your order.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.
Reply from FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order!
Take care.- GM
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